I use this shop for a couple of t-shirt orders every year. I have t-shirt design experience, so I always send them files that are ready to go. I get a quick response with a quote, they meet the delivery date they promise, and the work is top-notch. Everything is done by email until I go and pick up the order, so it is very easy and convenient for me. I can’t speak for every customer, but I know what I want, and they deliver.