Apple Orthodontix

First time I have had to visit an Orthodontic office. I did not know what to expect. When we arrived we signed in. We were the only people in this location.
The only downside to my visit, was the lady behind the counter. She was on the computer and did not greet use, not a hello, not a welcome to Apple Orthodontix, no smile… instead a look of why are you bothering me… so, I started by saying «hello, we are here to check in» Her response…“name” It was very uncomfortable, she was either having a very bad day or just really hates her job… or both. I should have left, however I didn’t…I am glad I stayed. The other staff members were very helpful, knowledgeable and patient with ALL my questions about the «next steps» We were given a detailed walk thru of all the xrays and what was the cause of the visit and what solutions are out there. These staff members put «people first» they were more concerned in my wellbeing, more then making a few hundred dollars. They reivew with me all the options from procedures, dates, to financial. When we left, I felt confident in the next steps.
As I was leaving to check out, I stopped by the desk to see if there was any payment that needed to be made… again, the lady at the desk was not friendly… she gave me the look of «what do you want?» As I walked out, I wished her a great day, she turned and looked at me, however did not acknowledge.
In short, once you get passed the «lemon» at the front desk, the staff is wonderful.

While I have heard negative feedback regarding other Apple offices, we have had nothing but great service and care for the last 4 months that they have been seeing my daughter. The staff do a great job of interacting with patients and seem to put a lot of focus on self responsibility. Their financial department was awesome, letting me know right away that they had made an error in my favor, not applying all of the insurance discount information. Would definitely reccommend!

I love this orthodontist! All these ladies are absolutely wonderful and make me love coming in for my appointments. They’re friendly, cheerful, and great at what they do.