Shilo Inn Suites Hotel The Dalles

This hotel is in great need of an update, but the location was nice and the staff was always on point. The food was not very good at the restaurant but they did work extra hard to work with my moms allergy needs and always had a smile on their face. The pool was nice but it was not warm enough outside to swim. I’m seeing from other reviews there is a hot tub? I didn’t see one anywhere.

I’ve stayed at the Shilo Inn in The Dalles several times. Always a good experience. The staff was really on their game this last weekend. Kudos to Brenda in housekeeping for keeping my room like new each day. See you guys in the Fall.

Never, ever, ever stay here. The front desk staff is pretty good at their job, the housekeeping staff is OK, within the limits of corporate constraints. I asked for certain accommodations — late check in? OK. Rollaway for our 9 year old grandson? Nope. River side room, to get away from the i-​84 traffice noise? Nope. And the older rooms smell really bad.

I will not stay here again. Hotel lay out is awkward, the old fashioned keys were a throwback, but difficult to operate in some doors. There was a door that was cracked in my room, I thought it went to an adjoining room, but I opened it and it was a creepy dirty hallway with stains all over and dead flies all over the floor, the door would not shut and lock. The room seemed decently clean but outdated for sure. There were a few nats flying around which is never a good sign. Only had like 10 channels on the old fashioned tv, picture was horrible. Then to top it off, get up to shower in the morning and turn in the water to brown water coming out, disgusting. I did not take a shower at that point, I loaded up and got out of there. I will not return.

This is an interesting place. The building is old and contents and décor outdated. While the room and furnishings were old, the sheets and towels were clean. That is the only good. The breakfast coupon is very limited to three choices, one choice is, one pancake, one egg, and two sausages with one beverage. I ate in the restaurant but when I asked about taking my wife’s to the room, It would be a one dollar charge. Now at night when relaxing on the deck enjoying a drink, the bar staff decided to come out to smoke and swear. After a few f-​bombs by staff, we just went back to the room. Wifi in the room was useless. Wired connection worked but died the last night I was there. Had to use phone as a hotspot for connectivity. A coworker took a picture of her first floor window. The latch was broke and a stick was being used to keep it closed.
We will not return and will recommend others do not stay here.

Stayed here a few weeks ago and wasn’t overly impressed. I’m assuming because we have a dog we were stuck in the room furthest from the front desk, restaurant and any real sortof view. Hot tub was still out of order along with the sauna. We got stuck with a family directly above us with a small child that ran from door to balcony all evening and night, stopping to stomp every few feet. When he/​she got to the balcony they would do a bit of extra stomping, which reverberated throughout. I called the front desk to complain and they said they would call the room. The stomping/​running stopped for about 5 minutes then resumed. The little *&%$ kept at it until after midnight, then started again at 5am. We ate at the restaurant and the food was pretty decent but the wait staff ignored our table in terms of topping off our water or coffee. The views from the restaurant are spectacular, wish we could have had a little more of that from our room. Overall this «hotel» is outdated and needs to add insulation between floors/​rooms. We paid way too much for nothing. Oh and the complimentary breakfast was of an extremely limited menu.

A half star would be too much! The pictures on Travelocity cannot be of this place! It looks nothing like them. More expensive than the comfort inn, oldest MOTEL (NOT A HOTEL) I have been to in 20 years. No elevator, must be common to this area of OR (2^nd hotel in the area that lacks this basic amenity). Smells musty, wrinkled carpets that need re-​stretched. Old keys that barely work in the door. One towel, hand towel, and washcloth for 4 people. AC was not on after a triple digit temperature day, the room was sweltering. Didn’t cool down for hours due to the very old wall AC unit. Nothing updated for an extremely long time, rusty fixtures, etc. Nice front desk staff but I can’t believe this place is $ 150 for a 2 double bed room.

If you are looking for a reasonable price this place is for you but don’t expect decent service. The fitness room is still not available for use. The person who check me in charged me one price and when I check out I had to pay another price. The maid did not make the beds or replace our coffee cups. I will not be returning to this motel anytime in the future. It desperately needs a overhaul.

Ready for demolition and a rebuild… not the worst place, but tired, old and rundown. Linens worn out and skimpy… spa still down. Perfect location, few choices in the area when we booked 6 mos ago… would not choose again.

First of all, I don’t think it’s right Shilo still advertises they have a hot tub and a sauna; both have been non-​operational for months. The front staff appears to have a scripted response to the non-​operating hot tub and spa when they give you the directions to your room.
The rooms themselves are okay, although they are outdated. (old tv and bedspreads)
As part of our stay we did receive complementary breakfast certificates, unfortunately once we were seated, it took over an hour for our breakfast to be served.
The most disgusting part of our my stay was when I had to use the restroom in the main lobby; one of the bathroom stalls was lined with boogers wiped on the wall-​it was clear they had been there for a while.
I was lured to stay at this place due to the beautiful view, but eventually I had to go back into the hotel, which was a HUGE disappointment.
Affordable excellence; my foot!

Hot Tub still broken! No pool towels, drunk mid 20’s neighbors being juvenile… oh well, I’ll just do some work, ahhhh crappy wi-​fi too! Upgrade this popular place before it’s past possible. Not cheap to stay here for what you get — keep looking Unilocalers, you’ll be glad you did.

This is the only place that had rooms available on a Saturday. Not even Cascade Locks had rooms available… Or Hood River. Shilo here is tired. Rooms need an upgrade, stains on the bathroom walls, TVs aren’t flat screen, you even get a room key… Linens are very tired, chairs are stained, seriously… Put some money into refreshing the hotel. The restaurant is empty… No kidding, lousy food. Mcd’s next door is a better option. I’m hearing some yahoo’s TV blaring as I type this. I should have made reservations last week somewhere else. It’s going to be a long night.

Planning a trip out to Hood River to visit the wineries I needed a place to stay, and rolled the dice on Priceline which put me in this place. I didn’t know what to expect as there have been some not too favorable reviews on Unilocal and also on other sites for this location. If you are from the big city your expectations maybe shot down hard coming here, not being used to not being in a nicer establishment, all I needed was one night to stay and sleep during my rounds into this part of the State.
Getting here was pretty simple, as the location is very close to the highway, and pulling up, it’s right next to a Chevron you really can’t miss it, right off the highway exit, bam. and tons of parking. like tons! When you get in this place, the reception area feels like an old style lodge, very wooden, with some colorful tacky carpet, like you have been whisked away back to the 80’s in one of those National Lampoon Vacation movies, it’s really out of date, it maybe hard for you to adjust your internal system to this!
After my confirmation check in, I was given a key, a real key, you know, the little flat metal thing with indistinguishable teeth that goes into a door, it’s this old fashioned here, no swipe cards, and you better not lose this key, or you are not getting into your room. The room we were in was seperated from the main lobby structure, and luckily it was close to the entrance door, as I had lot’s of luggage that needed to get in this room. When you enter the room, after wrestling with the key to open the lock, you will either accept it, or cringe at what you see in this hotel room. As I said above, like a bad memory from yesteryear is the color patterns, of a place that needs an entire makeover, but it is still liveable. There’s an old tube tv (wow… they still use these?), there is a good sized fridge, queen size bed (whch felt like a twin), a coffee table with two chairs, and long cupboard, mirror, seperate area for the washroom with a sink seperate from the toilet and bathtub. In all, for what you get, not bad, it was clean, as we did look around (always fearful of bed bugs!) but for what we got for it, we accepted it as is.
When you stay here you do get a voucher for the next morning’s breakfast which is in the restaurant in the lobby, and you get a choice of: 1) bicsuit, gravy and fresh fruit cup, 2) pancake, egg and 2 sausage links, or 3) scrambled eggs, ham and toast. It’s not the regular continental breakfast here. a lot better, I did not try this, but if you end up here… they do give you food.
The wifi was wonky for most of the time we were in the room, I stayed for one night and it was ok, as just a place to stay, sleep, and go. No bites, so it’s safe, and easily accessible.

Dirty room. Does not accommodate plug in electronics. TV is almost as old as I am. Noisy

This hotel beyond sucks, the jacuzzi is out of order the bar sucks, no IPA at all and the restaurant is good but overpriced. This is by far the worst Shilo property I’ve stayed at bar none.

Nice looking hotel. But not enough towels in room. 1 washcloth and 3 bath towels for 3 people 1 bar of soap. Also just had the worst complimentary breakfast ever. Food served lukewarm and did not have a good taste. Waiter not to blame. He was host and server and cashier and busboy.

Total dive. The carpet in the entire hotel is nasty. I think it has to be at least 20 — 30 years old. There is coffee in the lobby but all three urns where empty when I checked in. The spa was out of service and there was an overwelming mold smell in the gym… why they allowed access to this area is beyond me, its a health hazard. Breakfast comes from a can and/​or microwave. I thought I couldn’t go wrong but I was wrong. The staff was polite.

We stayed here over Memorial day weekend with a deal I got on Portland Perks. Check in was a breeze and we had a nice view of the dam from our room. The room wasn’t anything spectacular, but it was clean and had a microwave and a refrigerator. The beds were comfortable, but the pillows were awful! They were so big, that it was more comfortable to sleep without one.
The complimentary breakfast was decent. We got to choose from 3 different items and they were all very filling, my only complaint about breakfast was the canned fruit. It was gross and all tasted the same.
Our main reasons for staying here was because we had plans to go wine tasting and we also had a dog. The hotel was pet-​friendly and wineries were close. Overall, it was a great stay!

This place isn’t a fleabag motel by any means, but I’m not sure that the Motel 6 or Super 8 wouldn’t be nicer.
Like others, I’ll break it down into the pros and cons.
Pros: It’s right off the highway and easy to find. You get a free breakfast (if you can call it that). There is a microwave and fridge in the room, and a computer/​printer in the lobby. Free internet that works seemingly well. Free parking.
Cons: SUPER outdated. Haven’t stayed at a hotel that looked like this since the 80s. Giant stuffed elk in the lobby. Spa was broken; I ask when it would be fixed (since I really was looking forward to hot tubbing) — answer was «sometime in the next few weeks.» Restuarant service was awful (9 booths — 7 were dirty and 2 were full. Took 10 minutes to be sat, 20 minutes to be served by canned fruit cocktail… during which a busser wearing a hole-​filled t-​shirt and with his butt crack hanging out FINALLY cleaned the tables nearby), checking in took about 25 minutes and went ridiculously slowly. Depending on your room location, the dam might be loud. Keys for the doors are clunky and require much jigglying. No conditioner in the rooms.
Again, the place isn’t awful, but don’t book it thinking that it is going to be anywhere near a chain hotel, or cute local inn and suites.

i saw the recent reviews on this place and felt compelled to comment. We stopped here to eat on Wed. ¹¹⁄₂₄ on our way down to Sunriver. My friends rave about their restaurant. They have a cook from New Orleans. I agree with the previous posts that unfortunately the place was freezing, their heater had broken. I was really glad that we weren’t planning to stay.
The meal was good — not great. I’d stop there again as it is convenient. I had the catfish and my friends had the etoufee. The cook was accommodating and the service was timely.
Overall a good place to stop for a bite in the middle of nowhere but other than that — not sure I’d want to stay there.