I had shopped at this store for more than a decade under previous owners and always found kind and knowledgeable assistance. SOMETHINGHASCHANGED!!! DONOTSHOPHERE! AVOIDATALLCOSTS!!! For more than 15 years I used a Stihl chainsaw I bought here. It was stolen so I bought another from this store. ITNEVER worked properly from day 1. I knew how it was supposed to work and this was crap! When I tried to return it they refused and told me «oh Stihl just isn ‘t as good as it used to be» I had a hard time with that but I tried to use it. Needless to say more use only led to more failure and after only 2 gallons of gas had run through it the brand new $ 300 saw was unusable. I again attempted to have the store look at the saw for possible warranty coverage. AGAIN they told me(an imbecile named John) that it was«user error» I knew I could not get anywhere with these people so I left with my saw still broken. Winter is coming, I heat with wood and can not afford another $ 300 saw. Please avoid this rotten store and help spread the word about this BADAPPLE!