XFINITY Store by Comcast

I have had Comcast for about 3 months now. I was forced to get it because it is the only service provider for the apartment complex I live in. IT IS HORRIBLE. I repeat. HORRIBLE. If you can avoid Comcast in any way do so! I can only use my on demand half of the time or less. It never works. Always says they’re doing a service update or just loads for hours. Rarely, when it starts to work, it freezes. I also don’t understand why you can’t rewind or fast forward on on demand. Stupid. They never give you a break on payments when their service isn’t working. Not to mention, I’m paying more now for something that never works then whenever I had A&T and it always worked perfectly! I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!! I really hope this helps and you choose to go with a different service provider.

I wouldn’t even recommended their horrible service to my worst enemy or even satan. Their customer service is horrible, the in store rep was very rude, and I canceled my service.
I get a random top box delivered to my door when I already subscribe to direct tv. I returned the top box still in the box and yet they tried to charge me a disconnect fee for a service I didn’t even sign up for…:avoid these people. They are crooks.

The past two times I’ve had to change out equipment (Comcast request) there has not been a problem. Well there’s an issue now. After being charged a service charge of $ 10/​mo for two months for my computer modem that I didn’t request I walked to the store on my lunch hour. My modem was in a zip lock gallon freezer bag with one of my return address labels. Thought that would be easy. No. Greeted nicely at door, took my modem, sat it on counter, «What’s the name?». I put the label on the bag to make it easy and fast. My mistake. «OK you’re checked in. Have a seat.» What? What am I waiting for? «We have to print a receipt.» The guy actually printed a receipt he then put in a box. Why can’t you just print a receipt for me to sign and be on my way. No way. That is too simple. I waited 23 minutes to sign the bottom of a receipt. Are you kidding me? Comcast pls work on the issue that we don’t have all day to sit around for you to print a receipt. RIDICULOUS AND UNNECESSARY !!!

Comcast service in general is abosutely horrible. The Woodlands store is a true representation of that. Drove there to exchange some equipment only to find out they don’t have it in stock (despite the fact that customer service told me they do). The «apologetic» sheep there told me he’d call me back the next day when the equipment arrives. Guess what: It’s been 4 days and no call!
When I asked the sheep what the number to the Woodlands locaation was, he told me they do not accept calls. I asked why? He said, «Look around at all the customers waiting in line. It would just slow down help the actual people here.» So, I look around and saw 2 customers besides me there. Yes TWO. Wow, busy busy!
So a few days go by and I call the customer service line and was informed that they do not know the local stores’ inventory NOR CAN THEY FIND OUT. Wait! Aren’t you a communications company?!? How can you not communicate with your stores to find out what they have so I don’t have to drive out there again?!? And why can’t I call them directly??? Who does this?!? Who works this way? So I’m suppose to drive out there risking them not having the equipment? My alternative is to wait «about» a week for them to ship it to me. «About» a week. Yeah, that sounds promising.
Thank you for nothing, Comcast.

We’ve lived with poor Comcast service for over 20 years, simply because there is no other cable option in our neighborhood. We live in a small older pocket neighborhood adjacent to The Woodlands… and we still can not get On Demand programming, even though we don’t get a break on our bill.
On the plus side, the TV service is reasonably reliable, even if we don’t get but a fraction of the channels other services provide. The internet has always been a problem… on most of the time, but with windows of failure at regular intervals. As technology improves, and more online options evolve, we will drop out cable service in favor of online sources for entertainment.
My recommendation? If you can avoid Comcast… take another train…
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Stay away — very courteous and apologetic reps but totally useless when it comes to solving customer issues. Their system/​process is broken and departments seem to be operating in silos, completely unaware of what the other does.
Tried ordering new service online to get the $ 300 VISA card (no term contract) on 30 June. System wouldn’t let me complete the order and said I needed to call the toll-​free number. Called the number and after a long hold spoke with a rep who said there was no such offer for no-​term (referring to the $ 300 VISA card). I was looking at it on the screen.
Decided to try my luck with their online chat service. Long story short was told the order was processed but the earliest install date was 14 July. Not to worry, all I had to do was go to the local Comcast store and pick up my equipment for a self-​install. Was assured it’d be easy since the house was already wired and the previous seller had service until a few days ago. Sounded reasonable.
Picked up my equipment from the Comcast store in The Woodlands and called the toll-​free number to activate and stated nothing worked even after having connected the equipment overnight as suggested. Got bounced from activations to tech support to customer service to sales and then offered tech support. No thanks.
Calmed down the next day and called activations again to ask if they could speed up my 14 July install date. No such luck. They only see the «regular» calendar but tech support could. Transferred. Same answer: we can’t but customer service can. Transferred. Same answer: we can’t but sales can. Transferred. Offered to transfer again but my blood pressure was boiling so I declined. Decided to go back to the store. Surely they could help.
Rep at The Woodlands store said maybe the coax jack in my house wasn’t working. There was nothing else to do but plug the modem in. No, I’d tried all 5 jacks so that wasn’t it. OK, then it must’ve been because someone may have physically cut the cables at my house. Excuse me, what?! I assured her there was no sabotage at the house. Finally, the equipment was not working because the previous customer hadn’t cancelled their account. I requested Comcast cancel their account since we were the new owners and had closed on the house, but no, of course not. Was told Comcast had to give the previous customer respect and let them cancel when they’re ready. Well, how about giving your current/​new customer the same courtesy and respect? And how long was I expected to be in limbo? The response wavered from 24 – 48 hours to «soon.» That was the last straw so I turned in the equipment and cancelled the service. Hopefully I don’t get hit with a bill for something.
Recap: STAY AWAY.

So far I am disappointed with this service. We had TV for a day before it shut off and hasn’t worked since. It will take a week before a technician can come by.
We were forced to have Comcast as it’s the only provider in the area. I wish I could take my business some where else.

The Internet goes out almost daily, but there is a refresh signal you can call for and then it starts working again. It’s pretty fast. The phone works fine but very expensive. BUT I have never had a cable tv service this bad. I have never liked cable, because odnth terrible customer service with any cable company, but at least usually the service works. Whenever your cable box goes out with xfinity — and I am on my fourth box in less than a year — their solution is to make you drive down and get a new box. Well, not new. But another box. The other option is to give up a work day and wait for the tech. But the first tech they send out is a junior trainee, and he doesn’t know how to do anything but unplug it and plug it back in. He apologizes, but needs a senior tech or supervisor to come out. Then that guy comes out, and sends you to go get a new box anyhow. The HD locks up, boots you out of your show, loses saved programs, cuts out for days and you are not pro rated on your bill. I am tired of typing now. I could go on forever. Comcast, I hate you.