Pnc Bank

BEWARE OF FEES, SCAMS, AND EMPLOYEES WHO DON’T KNOW HOW TO DO THEIR JOB. Read links at bottom with many other customer complaints, not just mine.
This bank has no business handling money or paperwork whatsoever. They screwed up every detail of my auto loan possible. Getting anyone to help me or return a phone call is about impossible. I visited the Thorndale branch to initially set up my automatic payments and online access. I don’t bank with PNC but was told I’d be able to manage my loan online after they set up a pin number. Although my credit was ran when I purchased the vehicle, employee Justina carelessly ran it once again to obtain the pin. After I finally received the magic number, it accomplished nothing. I could log in and see what I owed but not make any payments. Justina then admits she was never sure if I’d be able to pay it online or not once the useless account was set up. You’d think these people would be a little knowledgeable about their services. Apparently employee training is not a high priority. The branch manager there, who was baffled why I’d want online access to my own loan, then provided a third party website he said they use for their loans, which seems silly to me because this is supposed to be a bank that finances loans yet they have another company manage it? Anyways, they don’t actually manage it. This was a no go as well, the website stating they have not serviced PNC auto loans since August of the previous year. HOW DO THEY NOT KNOW THIS?! Meanwhile, the automatic payment from my bank has been set to pay my loan late each month. I asked numerous times for this to be changed and they always said they would but never did. The escalation department calls me and has nothing to offer either. They apologize I cannot pay my loan online and are unaware the third party website does not work. They assure me its fine to have my loan paid late because it falls in the grace period and there’s no late fee. I ask AGAIN to have it paid on time. How hard is this??? They’ll look into it and do nothing… which is of course what happened. All my loan paperwork that I asked them to NOT mail to my home address was sent there, 3,000 miles away while my local P.O. Box sat empty. I ended up making trips into a different local branch, hoping to encounter some competent employees, and wrote a series of checks to pay off the loan as fast as I could. When I made my last payment, they tried to get an additional 2 weeks of interest out of me. They told me if I’d wish to discuss that extra amount of money I could sit down with a specialist. Of course I want to discuss why they’re trying to once again screw me over. When I pointed out their error they went through their system and agreed it was a «mistake» and I paid what I rightfully owed.
I will address their responses to this ahead of time. They will deny running my credit again but Justina admitted she «had to» to get the pin and credit reporting agencies verify this. They will say they had a representative try to contact me. The first escalation rep was unable to solve anything, and then goes on a 4 month vacation, never calling me back. Another person did call me several weeks later, a language barrier being an issue. If the bank employees, the manager, and the first escalation rep can’t fix anything, I don’t see how adding another person to this list will. They will also say the extra two weeks of interest was added to my loan in case I wanted to mail in my last payment. I AM STANDING IN THE BANK AT THE COUNTER WITH THE MONEY, WHY WOULD I MAIL IT?! This bank has been reported many times for committing fraud. Read reviews on the following sites before going near them.

Each and every staff member is extremely attentive and everyone works as a team. The branch manager held the door for me on the way out! When Target destroyed my privacy they gave me a whole new account free of charge!