AfterOurs Urgent Care Center

Do NOT go here unless you want to be misdiagnosed and hassled. I go in for an xray of my foot since it is swollen, bruised, and my second toe is completely misaligned now post injury. I can not walk and the reason for my visit is clear. An xray is taken and the doctor returns to the room to tell me that I have a broken metatarsal not toe and points to my exact pinpoint pain site. She gives me a splinted boot to wear and tells me to followup with an orthopedic doctor in a week to confirm further needed treatment. I leave with a script that is not written correctly so I had to drive all the way back to Thornton for the doctor to fix it. (1^st problem). Then the next day after my visit I get a call from the office saying they have the results of my xray and that the radiologist says my toe and all bones of my foot are completely healthy with no signs of even soft tissue damage. REALLY? How much more opposite of a diagnosis can you get from the same place. IF this place doesn’t realize they are treating humans and should know what they are doing or get out of the profession then this place should be shut down. I called back twice very upset to talk with them and their only response was I should still wear the boot and see an orthopedic (even though according to them I have a healthy foot now) or I could come in for more xrays to confirm xrays are correct (which really means in my mind that I’m not sure they read my xrays and not someones elses’ to start with).

Unless you are literally dying, do not go here. Even then they probably can’t help you. I came in for a rash on my arm because I hadn’t found a primary care doctor yet. I was told it was going to cost me $ 150 dollars so I said okay I’m going to leave I can’t afford that right now. Keep in mind I was not mad I was simply in a position where I could not afford to drop $ 150 for an arm rash. I grabbed my purse and was walking away when the women at the front desk said wait wait it’s our policy to help with financial situations so I’ll just route this fee to billing and you will only owe a $ 20 co pay. I was very happy and felt like they really cared. I left, picked up my prescription, and a week later the rash was gone– yay!
Now the awful part. I receive a bill for $ 130 about 2 months after I’ve been seen. Are you serious? I said I could not afford this and your employees told me I would not be charged. I would have sucked it up and waited for a doctor appointment to open at a new primary care office had I known this place would screw me on the bill.
This place sucks, don’t waste your time.

Did more research into their claim that «my insurance is inactive and I’m listed as a dependent» so they wouldn’t accept my insurance — insurance is active as verified online, and spouses are listed as dependents… That is how it works. According to my insurance also, spouses are listed as dependents. these people don’t know what they’re doing. incompetent people at the front desk here. Stay away. Go somewhere they KNOW how to process insurance cards. Or cheaper, like the Walgreens walk in is half the price and way more professional.

My wife called, they said they open at 8am, it’s 830, they aren’t open, and Unilocal says they open at noon today. Thanks for not being here. I won’t be trying again.

Bad reviews are there for a reason.
I never really paid too much attention to reviews. I thought people were just on here were unpleasant. The receptionist gossiped as she entered my information. What would have been two to three minute process took closer to ten. The nurse was friendly. The provider though talk to me like I was making me feel as though I made up the whole thing. Then began to lecture me on how the general population is ignorant and make up their symptoms. Not exactly helpful

I had then worst experience at this place. I went twice the first time they said if I got worse to go back. And just my luck I did need to go back, well I went back hoping to atleast get some pain medication but unfortunately the so called «doctor» Kenneth Farrell wouldn’t prescribe me anything. I had gone in for a terrible sore throat and I told him I was having a hard time eating and swallowing and his response was «you’re swallowing right now» it’s a shame that we look to people like this for help and they are so cruel and rude. I went to a Different location and got 3 different medicines prescribed and 2 days later I feel 100% again.

The Highlands location closed 30 minutes before their advertised time for reasons unexplained («we are not taking any more patients») and receptionist directed me to the Thornton location. I arrived to a locked door and lights off. Upon calling their number it rolled over to another location that was open, where I learned that the Thornton location had closed an hour early because they were short staffed.
My expectations at an urgent care facility are not high, but at a minimum expect them to be open during their advertised hours. I have no intention of using their services in the future.

No receptionist that everyone is talking about. A nurse had to check everyone in and do his job. They had to call in another nurse, on his day off because they had no staff. The hours on the door are different than on line, they open at 3 pm. They have the typical urgent care wait time… I was there almost two hours for a sore throat. Everyone was a little stressed but pretty nice. Not too bad.

Nobody wants to go to the urgent care. But, if you find yourself in that situation, AfterOurs isn’t that bad.
We’ve stopped in a few times for sports injuries and ‘this really can’t wait until tomorrow’ emergencies. My daughter had developed a horrible cough last year, and after suffering through track practice, I decided we needed to see someone NOW. The staff at AfterOurs got her in immediately as we walked in, and we had a clear diagnosis of pneumonia within 20 minutes. They took great care of us.
My only complaint is that I’ve found they’re awfully quick to prescribe painkillers. That bothers me!

They do not take infants. When I called to see if they would treat my child for pink eye, the receptionist said yes we are open till 12AM. What she should have asked me on the phone was how old is your child?
The medical assistant was pleasant who tried to help me out. It sounded like the Dr was giving her a hard time on what type of patients they would see.
She referred me to the other AfterOurs in Highlands but said the Dr does not feel safe writing prescriptions for infants.
Neither one of the Drs should practice if they can not treat a simple eye infection.
I am not sure I would feel safe going to this center for the care of any illness for myself or a child above the age of 2.

Went here for a check up b/​c I was not feeling well. I was checked out and they ran some labs. I was told by the doc that I got 2 prescriptions and to only fill one of them if the results came back saying I needed to. The results didn’t come for 4 days, so I called and nagged everyone under the sun to give me my results. 4 days solid after seeing the doctor on a Sunday and still not feeling well. I finally got a call back and received a flippant «everything is fine.» I threw out the other prescription. The first prescription seemed to do the trick. However, all my symptoms came back. Turns out I should have taken that second prescription, and whomever gave me my results that I had nagged for did not do their job right. I ended up having to pay $ 250 for the labs, not to mention the copay, and still have to make an appointment with my primary care doctor, get more labs, pay another copay and take 2 medications. HUGE HASSLE, should have just waited until Monday to get in to a doctor. I was just feeling so sick I thought I couldn’t wait. When I complained, they took forever to work out a solution, and gave me $ 100 because «that was what it all had cost them.» Yes I know that makes no sense, but that is what I was told. I put that hundo in my bank to pay for a portion of the labs bill, and now I am writing this review. Basically, since it is a different doctor all the time, and different staff, no one knows you and knows what the doctor told you to do. They have ZERO follow up with the lab company, so you basically have to call them to remind them to get your lab results. The doctor was amazing, but she was moonlighting at the clinic on the weekend so not able to follow up with me. You might not even get that doctor unless you are lucky enough to go on the day she is moonlighting. Stick with your primary care office. Waiting one more day hopefully won’t kill ya, and if you feel that sick, go to the ER.

After going to an awful urgent care, this on deserves a review. I went a few days after a weight crashing on my neck and my muscle spasms got worse. I spent maybe 30 – 45 minutes, fast check in. A doctor came in, I forgot his name, but he was tall, mid to late 50’s with a southern accent. He gave a quick exam and after feeling the spasms himself, he wrote up some prescriptions. The prescriptions worked for me and I was able to go back to work quickly.

I went here when I was pretty certain I had pink eye. I normally wouldn’t go to an urgent care for such a thing, but have an infant at home who I didn’t want to get sick.
Either way, I waited a very short amount of time before going to the exam room. The medical assistant? was nice enough, although I’m positive I know much more about medicine than she does. The PA came in and saw me, confirmed my pink eye suspicions, wrote me a script, and out the door I went. Probably only spent 45 minutes in there, tops.
I appreciate the quick, professional experience and will go there again if need be.

This place has a revolving door of Doctors (PA’s?) So my review is for this one in particular. I was seen by Jason Guy for a cut I had sustained to my finger. I was not given any antibiotics or anything to help manage pain. Subsequently I had several sleepless nights and pain for a number of days. Eventually the wound became infected in spite of my efforts to clean it twice daily as instructed using Bactine and Hydrogen Peroxide. When I returned to After Hours on 2÷17÷12 and again on 2÷19÷12, I was informed of the infection and was administered antibiotic shots.
I feel that Jason Guy was negligent in his handling of my injury. After speaking to several other people who have dealt with similar injuries, I have been told that a more thorough cleaning of the wound as well as administering antibiotics is common practice especially in light of me handling food when I sustained the wound.
I believe that Jason Guy’s mishandling of me as a patient has caused me a great amount of unnecessary discomfort. I hope that he will revise the way that he handles patients from now of to prevent others from having to go through what I have over the past couple of weeks.
Everyone else I have dealt with has been pleasant and helpful. The front desk lady was the only person that has been there on EVERY visit and she has been great.

So it’s 10:00pm, my 1 year old has had some funky discharge from her ears for a few days now however, her regular Dr. told me that would be normal since she just had tubes put in…
WRONG…
She had what appeared to me to be blood and pus discharging from her ears, that I don’t believe should EVER be considered normal.
I had no choice but to take her to this clinic which I had seen several times but never been too. When I say I had no choice I am incorrect I COULD have taken her to North Suburbans ER but who the heck wants to do that on purpose… EVER.
I was worried about going to this place as I had heard nothing about them and feared it would be like a «kick the tires and send them on their way» type of facility, but I decided to give it a shot, you never know till you try.
I was WAY wrong the staff… ALL of them were awesome. So sweet to me and my baby, very compassionate and patient. My daughter was in a lot of pain and was screaming her head off but the staff was kind and understood. Once I had the paperwork done we were able to go right in. Now, I don’t know if this is always the case as there was only one other patient there when I walked in but not to have to sit in an ER waiting room for 4 hours was awesome.
Turns out she had a wicked ear infection, the Dr. (Dr. Azarcon), was GREAT, he prescribed a strong antibiotic and my little one was feeling better within 14 hours. I appreciate a place like this to go to as an alternative to the dreaded ER just because it’s late at night.

we went in for a sprained ankle at night for a family member who was not insured and the staff was so nice. they were busy, so we had to wait, but when the doctor and nurses attended to us, they gave us their complete attention and were kind and took the time to make sure we understood everything. what a great service they provide! Great prices as well. Highly recommend them.