Mattress and Appliance Center

This place is a front to rip you off. Their machines are not made to work. Then they send the technician to your house who does nothing. This happened 5 times without the refrigerator being repaired. No that their 90 day warranty has expired the just say bring the fridge in. I. Asked for a refund and they said no I asked for a exchange they said no. I hope these guys choke on bedbugs at night.

Do yourself a favor stay away from this place! They don’t deliver on what they promise and you will not see your money back.

THE WORST!!!
Unfortunately a 0 star rating is not an option.
This place doesn’t have the best first impression, but that could be expected from a used appliance place so I am not knocking them for that. We walked in looking for a dryer and stove for a rental property. The stoves they have where filthy but the manager assured us that they had a cleaner coming to scrub the appliances clean. We, very hesitantly, bought the dryer and stove because the manager adamantly stated that they would be spotless and in working order. On they day of delivery, the guys showed up and installed the dryer first and when they where unloading the stove, cockroaches where falling out of it. COCKROACHES!!! Needless to say, they where not allowed to bring the stove into the property. We tested the dryer and it worked once then broke. Long story short, we are trying to get our money back.
STAY AWAY!!!

I was shopping around for an appliance as I was in a semi-​emergency. I walked in the place and wow. that’s pretty much the word to sum up this place. They have an obscene amount of appliances, yes. They have a lot to choose from; stoves, fridges, washing machines yes. Immediately I was approached by a guy, who wanted to show me his «sets» of washing machines and dryers. YUCK! I have NEVER seen such nasty, rusty FILTHY dirty appliances. well yes on the hoarders shows on tv. You know, the people who have NEVER in their life been informed about spic-​and span or various other cleaning supplies and their wonderful uses. I was shocked in how disgusting their appliances were in the store. I was with a few people, and the guy moved around a few things to open a fridge to show us and the second he opened the fridge there was garbage, literally old rotten food and the smell. It wasn’t fresh and you can tell this fridge had been sitting there a while. I asked my boyfriend what he thought of this place and he asked me, and I just said plainly, «everything in here is completely filthy. Look at the rust on this washing machine, look at the dents and look at how nasty everything is» apparently the «sales guy» heard me and was very eager to come over and inform me on how «because it was Sunday everything is looking this way, and how on Sundays blah blah blah and he can clean everything for us blah blah blah» as his bullshit trailed off I just got my stuff and thanked him for his time.
I literally say I was there a whole 5 minutes from the moment I parked to the moment we left.
Do yourself a HUGE favor, unless you’re planning to do a great prank on youtube, DO NOT PURCHASE FROM HERE. I can smell scam, and this place reeks of it

BEWARE: Consumer Fraud
Somehow they manage to get this review removed. Here it is AGAIN:
I should have know better than to buy a used appliance. Anyway…
Had an older Kenmoore black, stackable front loader washer and dryer. The dryer broke and I figured before I pay a few hundred dollars for repair, I might just peek on Craigslist. Low and behold found EXACTLY the identical one for $ 200 used from this company: «Mattress and Appliance Center“in Thornton, CO. Perfect!
Had appliance delivered, installed it myself and… unit was not working. Ok… happens, called back, was told I had to put it back out curbside, they’d pick it up and repair it. That took almost another two weeks. Brought it back, worked one day and same thing. This time the owner Rich comes to my house, we lift the unit back onto the floor. He replaces the motor AGAIN.
Next day, unit not working again. They want me to pull it back out for pick up and repair. I said ABSOLUTELY not! I suggested to replace it with a different unit, no matter what color and brand that WORKS.
Several days later they bring me a dryer that is not stackable and hence completely useless for the space I have. Since the owner Rich was at my house he knew there is no way to install a non-​stackable unit.
At this point I am losing my cool and send the driver back, call the store and voice my opinion in possibly not the friendliest tone.
Now nearly two months without a dryer and going to a laundromat. I gave them the opportunity to refund my money for a unit they clearly are incapable of making work. Heck, I would have even accepted a brand new unit with and extra charge had they had the business sense to suggest it.
All in all, it’s a used appliance. Things can go wrong. HOWEVER, the complete lack and disrespect to customer service and the timeline involved in this process is unacceptable.
In the end I was told they would no longer deal with me. Apparently, I was too abrasive over the phone… after struggling with them for two months, that I would need to bring the dryer in, if I want it repaired.
Again, I asked for a refund and was denied.
It’s actually getting worse! A few weeks ago I received a call from Mattress and Appliance Center asking me to remove my Unilocal review. In exchange they would pick up the non-​functioning appliance and refund my money. Something they should have done in the first place. I was given a four hour window for a specific day. Not to any surprise, nobody ever called or showed up. I received no answer from a follow up email I sent them either.
Maybe they were expecting me to remove my review first? I don’t really know.
If you are planning to buy a used or new appliance at this «business» I strongly urge you to read other reviews and sections or the Better Business Bureau (
)
I have never in my life experienced anything like this. Please don’t make the same mistake. There are great stores with amazing customer service who stand behind their product and make things right. Mattress and Appliance Center is NOT one of them!

Oh, they hooked up the hot and cold water BACKWARDS. Outstanding.

I wish I had checked Unilocal before dealing with these people. First they quoted me $ 45 to put the washer and dryer in the basement, but then charged me $ 70 when I called back to change our driveway delivery to basement delivery. Then I went to install them (they are front load units) and discovered the feet had been taken off the dryer, making stacking OR leveling on the floor impossible. I would have been better off taking my chances with a private seller on craigslist. They don’t answer their phone, either, or return messages. Avoid!!!

I drove down here from Longmont to check it out. When I opened the refrigerators I was overwhelmed with the stench (you can’t keep a frige door shut if you don’t want it to stink). Apparently they don’t clean them until they are sold. I was so grossed out by the smell and the run down, poor appearance of the appliances I decided I’d be better off buying direct on CraigsList.

Thieves. Stay away. Horrible experience. Rich, the owner, is unethical and his business practices border on fraudulent.
I bought a used stack-​able washer /​dryer unit for $ 400.00 in the store. Salesman said, «Works great. We tested it.» I left feeling good about my purchase.
I paid an extra $ 45.00 for a «full service» delivery. Oh yeah, they don’t deliver on the weekends, so I had to leave work early to meet them at my house. I only find this out after repeated calls to the store requesting the unit be delivered on a weekend to avoid time lost at work. I kept on being told, «I need to call the driver. Somebody will get back to you with an answer.» Nobody ever called me back.
When they installed the unit and turned it on, the washer immediately flooded everywhere. The delivery driver (who was helpful and not affiliated with the company) diagnosed the problem and told me the washer drum had a crack in it. I asked him if it could have happened during delivery and he told me, «no way.» I believe him. He took his time installing the unit and I doubt moving it from the store to the truck and into my house (only up two steps) would cause a crack in the washer drum.
Bottom line: the salesman in the store lied to me.
I called the store later that day and requested a full refund. The person who answered the phone told me he does not have authority to issue refunds and I would have to wait until the next day when Rich, the owner, was in the office. I then followed up with Rich that evening and told him I expect a call from him the next day when he was in the office so I could get my money back and be on my way. Rich replied sure, and told me he’d call me the next day when he got in.
The next day came and I got a call from somebody at the store and not Rich — who, the night before told me he would personally take care of my refund. When I provided my credit card number (a different credit card than I had used to purchase the unit — long story) to the guy at the store, he told me he could not issue a refund because it was not the original cc I used to make the purchase.
After explaining why I needed to use a different cc, the guy at the store told me he needed to call Rich and would get back to me shortly. Hours go by. No call from Rich or this guy.
Rich emailed me and said he didn’t know how to issue a refund to a different credit card. That’s a load. Businesses do it all the time.
Ultimately, I was forced to call the Claims dept. of my current credit card company who assumed management of my previous credit card (used to make the original purchase) and file a dispute.
Next up: Better Business Bureau.
Thieves.