Old Chicago

Service was great, beer brat calzone the best on the menu! !!! I noticed something when we were there however, we came in on the tail end of dinner on father’s day, customers at this location am to complain about every thing, 4 customers complained about the dumbest things. .if you don’t like pepperoni on your pizza don’t order pepperoni pizza, fries are fried, yes there is a step you have to step up to on the booths that are raised that fit your party, yes the bar is loud. These patrons seemed to be the most entitled, complain driven people I have seen in one establishment in an hour. The Manger handled every one of the complaints professionally and courteous. Kuddos, old chicago for dealing with unreasonable patrons respectfully.

What a disappointment. Came in for lunch today. Ordered Whiskey Bacon Burger, it looked so yummy, with a side of fresh veggies. Waitress was friendly. Burger came out timely, but what a mess. My ‘fresh’ veggies were swimming in a pool of burger drippings and far from fresh. So old in fact that edges were dehydrated and browning. I started to point out to server, who responded so quickly that she ran off before I finished pointing it out. She promptly came back with some celery she thought «looked fresher», but to me looked exactly the same. So I gave in and just ordered fries. Now to the burger… bacon was practically raw, and there was no Bleu cheese sauce. I set the bacon aside and dove into my mushroom only burger. Actually, it was pretty good. So juicy and oozy I used 3 napkins and the bun gave out after a couple bites… I don’t usually like to take a bath after lunch, but at least it tasted good and was cooked. About the time I finished the burger my fries arrived, and the waitress apologized for wait and then assured me «at least we know they are fresh». I don’t she meant to be sarcastic.
Tori, you seem nice, try to remember the experience is about the customer though and what you think is not really relevant. Slow down, listen and loose the «I» statements.

Our waitress was really good. However it is extremely unfortunate that their patio is not smoke free and in order to enjoy the outdoors you end up sitting around a bunch of people smoking. People from the bar come to the patio to smoke while you are trying to enjoy your dinner. Come on old chicago let’s change this and make the patio smoke free!

Was sent an e-​mail in regards to a Cinqo De Mayo beer tour. On Sunday the 17^th of April I stopped in.
Yes, I did listen to two waiters griping out loud about customers leaving only a one dollar tip on their tab. Maybe instead of complaining in front of customers they should think, «What can I do better so this won’t happen again»? I had a knife that was so filthy that when I wiped it on a napkin it left a brown sticky stain behind. Gross! Disgusting!
The poor bartender was so buried she didn’t know which way to turn. I felt so sorry for her. Not only was the restaurant hopping but it was a full bar. Can you imagine not only making drinks for every single person at the bar but the whole restaurant as well? For the two hours I was there I saw very little assistance for this young lady. I never saw a manager or anyone who presented themselves as a manager. Did I feel ignored most of the time? Yes but I do not blame her. This is an issue that management is responsible for.
In regards to your Buzztime players boxes that will not charge, boxes that are obviously broken. Charging stations that have NOT been cleaned in months if at all. Food particles in the charging stations, sticky game boxes and filth that maybe the health department should examine more closely. Get off your thoughtless, lazy behinds and clean.
You have several loyal regulars. You are going to lose them with this apathetic style of management.

Don’t waste your time with this location, go to the Old Chicago on 101^st Grant if you want a great experience. I gave this location a shot 4 times and every time I left disappointed. The service was awful every time, but hey, maybe I just got unlucky. On one occasion, we sat in the open seating bar area and it was 15 minutes before someone came and took our drink order, then another 10 minutes for them to come back with our drinks and take our food order. It always took someone long to come back to our table and ask if we needed anything. On another occasion, we had to flag someone down to get us our check because we had been waiting a long time to get out of there. The food wasn’t as bad, I just wouldn’t get the fried pickles again, they don’t make them nearly as good as the other location.

I would give 5 stars in pizza alone! They only lost a star because we couldnt get our drinks refilled. Waitress was very nice but we left thirsty.

My wife and I are semi-​regulars, frequently sharing a burger and a beer. Tuesday eve we ordered from the promo Burger and Brew $ 10.00. Both of us ordered our own meal. My first burger was sent back to kitchen for under cooked meat. I split my wife’s meal while waiting for my burger to return from kitchen. We finished our meal, drank the beer, had the waitress apologize for the delay. The manager showed up, comped the meal. All of this before my burger came back out of the kitchen in a togo box. I ate if for lunch at work the next day, but had to finish cooking the burger patty before I could eat it. It was also raw, almost like they didn’t touch it in the kitchen, waited 30 minutes before sending it back out. If I would have seen the raw burger last night, I would have had a fit! The cooks should be ashamed of their effort or lack of.

We were looking for a good place to eat and to our surprise Old Chicago was recommended. The suggestion was great. I had the Whiskey bacon burger, my wife had their chicken mac and cheese and they were both really good. Service was good and the staff was very friendly. This location could use a little spring cleaning especially the overhead duct work, but other than that I will be coming back soon for the great food

Friendly service. This is a brewery with many worldly selections. Many regulars. The bar is very popular with all ages. Great food we had the Italian nachos. Taking this reservation home.

Definitely won’t return. Was happy about the call ahead seating, but that’s all. There were MULTIPLE mistakes made with our food, and there was no offer from staff to make situations right. We received wrong items, didn’t receive items at all, and sat along time with empty cups. I was not impressed, on any level.

We always have a good experience here. It’s one of our go to places. Staff is always nice.

Love their Chicago style pizza with pepperoni. They cook it so crispy, kinda tastes like bacon. Delicious! Italian nachos and pepperoni rolls rock! Just tried their double deckaroni last weekend and it has a little bit of Frank’s hot sauce cooked in the pizza and lots of pepperoni.

It’s like really expensive Pizza Hut.

Great beers, And quite honestly the ribs were delicious. The servers were spot on.

Mmmm, so good… ice cold beer and hot savory pizza.
Chicago 7 pizza is recommended, it was so flavorful! My old regret is that it is it is not bigger, good thing we could always order another.
The salad was sad. The cucumber had been partially frozen, not good. If I ordered another I would inspect it throughly.
And then beer. So many choices, when you drink one of each you get a prize and you name on the was,
Beer Tour. You can take along as you need, days, months, years… they keep track for you.
I would highly recommend the bar area. The dining room had an uncomfortable feel and lighting that shines down on our faces and made weird shadows on our faces. It was just uncomfortable.
We will definitely be back for that pizza and slowly work on completing the Beer Tour.

Never. Again.
I’m not even sure I can summarize this experience in the amount of space a reader has the patience for but I will attempt to try …
THE YAYS
1. It’s over.
THE NAYS
1. Waited 13 minutes before a server [S1] rrived at the table to take our drink order.
2. 10 more minutes went by and then a different server [S2] arrived at the table, to take our drink order.
3. We told S2 about S1, gave our drink order again, and waited.
4. 10 minutes later we flagged down a third waiter [S3] and said we’ve given our drink order twice, and neither waiter has filled it.
5. One of the Ss brought us drinks and took our food order.
6. We waited another 30 minutes and flagged down a fourth waiter [S4] to inquire about our food.
7. A few minutes later, a woman with very brave eyelashes approached our table and said they forgot to put in my nephew’s pizza. At that point I had a WWYD moment and I (gently, somewhat) laid into her about the entire experience. She comp’ed a large part of our bill.
8. We spoke to 5 different OC employees, but i can’t give you any of their names because not one of them was wearing a name tag. I assume the last visitor was a Manager, but she never introduced herself and was also tag-​less.
We will never risk a repeat of that experience, nor any part of it, again. My 2 stars are (as you likely know) for the OC grub of course. Get it together, Thornton!

This old Chicago location is awesome and it seems to always be busy. Which is a great thing. The waits can suck at times but the food is worth it. Servers are always so nice and friendly and when ordering beers they always bring some to sample. Great family restaurant, and food menu is great. I built my own calzone and it was cheap and actually to big for me too finish. Overall satisfied with this place.

I’ve gone in a couple of times during Happy Hour, most recently yesterday afternoon.
The bartender (Bre) introduced herself to me today and she correctly recalled that I had visited previously, apologizing for not introducing herself the first time. I was impressed by her memory skills. She makes a good mojito and doesn’t skimp on the ingredients. Old Chicago seems to have shifted their menu several times over the last several years as they try to find a niche between serving a good pie and alternating it with enough bar fare to maintain a «sports bar» feel. I wish they had a few more options on this end, as pizza and alcohol become very heavy very quickly. They’ve recently added some «small plates» including seasoned fries, pretzel bites, and fried pickles. These aren’t anything to write home about. The Old Chicago standards (Calzones, pepperoni rolls, etc) are always very good and have never had a bad experience with them.
The kitchen staff at this location seems to communicate regularly with the service staff – there are very few delays. Someone from the kitchen hand delivered my «to-​go» marinara when Bre got tied up at the bar.

Very upset with my server the orher night… Normally service is great, however, this last visit was subpar.
My husband and I went in for dinner with a friend and we’re sat in a booth in the bar side.
Our server comes up and you could tell she was very stressed. Which i have been a server and i could tell she was busy. Wr ordered waters initially to give us more time as well as her. When she returned with waters we ordered drinks.
She barely took one look at my ID and told me she could not serve me. I had just gone to the dmv a week prior to get my new license. I had my temporary paper with me clearly stating it was valid for 30 days after date of visit.
From that point forward she seemed to almost ignore our table unless she was asking if i wanted anything besides my water to drink.
It seemed to me she didnt care to take the time since she was busy with other tables.
We normally visit this location but are more hesitant to sit bar side if the servers won’t take the time to be a server and are more concered with the tables ordering shots and such.

Had the dog with us because we had to leave home quickly and forgot his leash.
Hub Googled «restaurants which allow dogs in Thornton» and up came a Unilocal saying this Old Chi did.
We were the only ones on the patio and ordered beers. After waiting longer than expected for a Thursday afternoon, we were told the dog had to be outside the patio fence. So we left.
We dog lovers are legion so our money goes to DOG FRIENDLY PLACES.
Oh yah, we’re not on the lamb, had to leave the house quickly for a showing — selling the domicile.