Pizza Hut

Last week I ordered delivery and got pretzel crust and didn’t have it on the pizza when it arrived but they charged me for it. Last night I go in again. Debated about it rather would’ve got a real pizza but went against my judgement so it would be quicker. Boy was I wrong I went in and paid and they totally forgot my order sitting on a chair getting cold. They said they were just really busy waited over a hour and a half. But that was a lie I started asking customers how long ago they ordered and they were in and out in 30 minutes. Maybe delivery was a hour and a half but not pick up. And they still forgot pretzel crust the manager said it comes with cheese I said I ordered pretzel crust showed her my receipt. I was to pissed to wait longer. I asked where’s my wings and they said what wings? The ones on my receipt what other ones? We’ll never come here again and this is the second week in a row.

Just ordered a custom veggie lovers pizza and requested extra green peppers & mushrooms. There were about 10 slices of each. When 1 pizza slice has 2 green peppers on it, that is not exactly what I was going for when I paid for «extra».
I think part of the problem is your website is too good. I was pretty excited about the custom pizza I ordered– unfortunately, uninspired/​unmotivated employees got involved.

I live several blocks away from this store and the delivery took two hours. Not only was the pizza cold when it finally got here, but they didn’t get the order right. I asked for Honey Siracha drizzle and crust and it just came plain. I will not go here again due to the incompetence of the staff. Order from somewhere else.

Worst store ever. We get burned every time we order from here. I like the stuffed crust so we give it a try every once in a while. Never again. This time we never even got our pizza. Tried to call the store for 4 days for a refund or the pizza. No answer. Finally someone answered and said she’d have the manager call. Never called. Then, someone picked up just to hang up. We went in to handle fave to face and saw first hand the phone ring and ring with no answer and twice a girl picked up and hung up!

I tired this location a few times and tonight was the LAST TIME! Pizza took two hours to get here and of course it’s cold. I called and was told I could come in tomorrow to get coupons but they do not give refunds. Horrible customer service! Don’t even waste your time on them.

Delivered cold and late pizza again ;-(every six months I try again, we really do like there pizza more than dominos it just stinks always cold delivery. If your a delivery person it must suck to have to know what your handing off to your customers

What a mess. You would think on a Saturday night they would have enough staff. I am afraid to eat after seeing the mess on the floor and in the kitchen. Everyone in the store is complaining about their coworkers. Where is the management in this place. Eat at your own risk.

They never answer the phone! What kind of service is that! I’ve tried call before in the passed and was on hold for 45mins! And once someone picked up they hug up on me! I forgave and a few months later I tried calling again. Same thing! On hold for 30 mins and someone hug up on me!
I’ve never ordered from this branch before as they never gave me the opportunity. They do not care about the customers. I had to order from dominos and blackjack.
They don’t even deserve the one star that they got

Took an hour and a half to get our order on a thursday night and it was barely warm. They are literally 4 blocks down the street. I’ll order from Papa Johns next time, they’re quicker and have a better product. The pan pizza is definitely not what it used to be!

Rock hard fries possibly refried which will give food poisoning or just really sick. Mozzarella sticks soggy and wings hardly had any sauce and very hard to chew. They should close this place.

Once again this location SUCKS! I hate that I love a pan supreme pizza hut pizza.
The last 2 times I tried to order I could not get the payment to go through online. Called the store they would not honor online price.
Tonight ordered online, payment went through. delivery time 58 minutes. Cool!
One hour 15 min later call to store… waited 15 min on hold only to be disconnected. Called again. 7 min wait, Husband calls on cell phone answers after 3 min… WTF!
I was informed the wait time was 2 hours when I placed online order after web site said 58 minutes. Get your shit together.
I will have to pick up my next pan pizza from a different location the next time I get the craving… Franks place and Blackjack pizza offer must less BS!

I will not order from this branch ever again. The last few times the food takes forever, is cold when I get it, the dough is not cooked all the way, breaksticks have no flavor, nobody seems to know what is going on there. Two hour delivery times is a joke. The only reason the got 2 stars is the wings were good. I keep giving them chances but nothing has changed a couple years.

The customer service is bad. This store voided an order and never notified me. Apparently they were out of pan pizza. I wish they would have compensated me for waiting so long.

I really like this place. I’ve only had one problem which was they accidentally gave my order to a delivery guy and I had to wait for more to be made. But they were very nice and gave me free bread sticks. The people who work here are very nice.

No worth it. I’ve had two sour customer service experiences with this location. No more for me.
First bad experience: online order for carry out in July, had my email confirmation in hand when I arrived, cashier hands me the pizzas. I point out they had the toppings wrong and the cashier proceeded to tell me «That’s not what the order said!» with a little sassy head shake. I show her the email confirmation, she repeats that I’m wrong. I take the pizzas, furious, and Tweeted corporate customer service. I get a phone call the next day from the manager, apologizing, and that was it.
Fast forward to Saturday night. Another online order for delivery ths time. Big dinner box plus an extra order of breadsticks. Driver hands hubby the dinner box, hubby asks where the extra breadsticks are, driver tells him we’re mistaken, no extra sticks, hubby shows him the receipt with the extra sticks on the order, driver shrugs him off and drives away, I call the store and am told, «Oh well, we can give you a $ 4 credit?». Nope, not acceptable. I tell the cashier to send the sticks I ordered over. Then, I ask to talk to the manager, who defended the driver and said, «Well, we’ll talk to him about his service skills, ma’am.».
I get mistakes happen, but that’s twice in six months they’ve tried to lay their mistakes back on the customer. Done with them. We’ll stick with locally owned chains from now on!

Upon leaving Pizza Hut as a employee years ago, I swore off the stuff until every once in a while I crave something like for instance, a while back, pan pizza, bad for you but oh so good, anyways, called in a order, they were out of pan pizza… really??? So decided, stuffed crust may be a good second option, was told the delivery was extremely long, like 2 hours. I accepted this. But it was 45 minutes past that and my pizza was doughy and underdone. Should’ve figured out not to order again but, this past Friday, figured I didn’t want to cook and it’s on the way home I decided to place a online order to pick up later in the day. You figure 9+ hours is enough time, apparently not. I went to pick it up, I was about 5 minutes early, there was a long line of people, it was busy for sure. So went up to pick it up, wasn’t done yet. Ok. Waited… waited…about 15 minutes after it was supposed to be done, I heard one of the employees yell «remake»…oh those words shook me and surely it was one of my pizzas. So the gentleman working the front, was very apologetic, he actually gave me the «remake» as there was only a small part of the crust that had been bent over by another pizza crammed in the oven too close, and gave us a $ 20 credit. That will be the last time, once I use my credit, that I will order from there. There are far better Pizza places to order from especially if you are going to pick it up. Don’t know what’s happened to the Hut since I worked there. Seemed like it was more customer friendly. Oh well… bye bye…

After waiting 45 minutes for carry out I was handed a cold pizza that was about 25% crust without the extra sauce and pepperoni I asked for. May have been the worst pizza I’ve ever had. Won’t be going back. I’m done with them.

Delivery on a weekday took 75 minutes, and the pizza was cold upon arrival. Awfully expensive for something so disappointing.

I have uncontrollable cravings for hot wings –and I call them often. Calling this location sometimes its easy and stress free – sometimes not so much .At times, they forget small items: additional ranch or add ons I May have. Rarely they take my name and information down incorrect. If I didn’t live so close this would definatley be more of an issue. I deal with it and take the good with the bad. I love their very vinagar-​y hot wings. I called yesterday to get my fix and I ordered the 8 piece. I got home and it was a 7 piece. Really not a big deal to me — they were big pieces. I kinda wished the management would take note of the small problems they have and make the adjustments so its a little less stressful. Otherwise its not bad for such a small pizza hut branch.