The Women’s Health Group, PC

Went for my first prenatal visit and couldn’t of been happier with staff. New to town so wasn’t sure if this would be the right fit for me. Couldn’t be more happier to have them taking care of me and my LO.

Poor communication to start. I received a message from my provider to call back to get blood test results. I called back within 5 minutes of missing the call and the provider was on another call, so a message was supposed to have been taken for her to call me back. No call. I called again later that afternoon. Doctor unavailable. I called again the next morning. Doctor is on vacation for a week! The medical assistant told me some of my test results were abnormal and the doctor wanted to talk to me herself. So I had to live with «abnormal» for a week until the doctor got back. I let her know what happened and she didn’t seem concerned.
This week I received a bill for $ 700 for those same labs. My insurance company can’t even figure out how they billed it, but it appears that my office visit was covered just fine (but under a mystery doctor’s name), but the labs were out of network (under my doctor’s name). I had no notice or choice about the labs that were done. If I’d known they’d be out of network, I certainly wouldn’t have done them and would have gone elsewhere. I will be filing a grievance and finding a new doctor (was planning on doing that anyway based on previous issues).
Don’t bother going here. The message I get from each interaction is that they don’t care about their patients.

I saw Dr. Naake and was so pleased with my experience. He was professional, worked efficiently, and was easy to talk to. I’m almost 19 weeks pregnant, and my previous doctor was a nightmare to work with, so I was nervous trying a new facility. Every employee I came in contact with was polite and helpful. New patient paperwork always takes a while, but they make it easy and a little bit quicker by having everything on tablets. My wait time was reasonable before the nurse came to grab me, and they never left me waiting for long between procedures (I had some testing to do, an exam, and an ultrasound). Everything seems clean and organized, and I felt very comfortable in the office. Glad I found this place!

If I could leave 0 stars I would. Their check in process is 45min then another hour wait to see a doc. They were less than helpful in providing info. They said they world tell me cost of service prior to performing, but then just sent a bill 3 weeks later. When I called they said there would probably be additional charges later. Ahhh don’t go here!

I was seen at this practice for my very first pregnancy as well as first prenatal appointment. I left my appointment with nothing but a paper on a first term miscarriage and a completely devastated attitude. After weeks of no response from this office, I decided to get a second opinion and was thrilled to find out I was carrying a very healthy baby after all, and despite my insistence on my date of conception, they calculated my progress incorrectly at this office and had seen me at only 4 weeks. So, before they had even received lab work, they told me I was going to miscarry.
I never did receive lab results from this office, but I sure have received all the bills from them, including one for a «Family Prep Screen» (which I never ordered/​wanted/​agreed to) from a horrible company called Counsyl who refuses to return a phone call. I can see why they use each other. Both of these businesses are purely out to get money and don’t give a hoot about patient care.

This is office is extremely busy. You should definitely plan on making an appointment several months in advance if you want options for time/​date. The check-​in process is just okay-​nothing special or inconvenient. Once you are called back, that’s where I usually find myself waiting for quite awhile to be seen by the doctor. All the staff members are nice, some are not overly friendly, but in general I have not had a negative experience with anyone there.
If I could simply review Dr. Long, I would give her five stars. She is the reason I continue to go to this busy office. She is caring and has a good bedside manner, because as ladies, we all know this kind of visit is certainly not the highlight of our year. She is very knowledge and takes time to discuss any questions or concerns without you feeling rushed.

Just called to talk to someone about possibly scheduling an appointment — the receptionist was less than helpful. Had a very blasé attitude and just acted like I was inconveniencing her with my silly call for an appointment. The front desk/​receptionist is the first impression of the entire group — and I can say without a doubt, I will not be going here. Goodness.

I absolutely love this practice. I started going here at the age of 18. Later on I delivered my only son with this practice. Dr. Volin delivered him and I couldn’t have planed it any better, because I loved his bed side manor. Yes, there were times I waited a long time to see him. But I had no problem with the wait because I knew he would take the same time with me. Later on I saw Dr. Volin to seek a hysterectomy. He did my surgery. Everything went well. It was a easy surgery. I healed quickly.
I no longer go to the Women’s health group, only because I work at a OBGYN office and it’s just more convenient.
Over the years, I have referred people there. My sister, my mother in-​law, my aunt, and my cousin have all had babies with this practice and they all have had wonderful experiences.

i had gone to the Thornton Women’s health group for many years and had great experience until this year. They do not have good communication or listened to my concerns or symptoms. EVEN after I had gone there for several years without ever needing anything more than routine visits. This was the 1^st time in several years I needed more than a routine exam. I was surprised to find such a cold staff, poor communication, and didn’t order the proper medical tests i needed.

Dr. Hennessy is wonderful. Very friendly and funny and just comfortable to be around. I wish she could be my primary care physician! Office staff was always friendly to me, but it’s true that they want your credit card info to keep on file, and I’m not a fan of that policy.

I absolutely live coming here when I have appintments. The staff are so friendly and I love my doctor. Very friendly and always feels welcoming and homey. Being a new mom was tough and my OB made me feel right at home and have me great advice and tips on being pregnant. I would recommend this place to anyone!

I was very surprised to see some of the less than 5 star reviews here. I have been a patient of Dr. Kristin Garcia from the Womens Health Group practice in Thornton for over a year now. I struggled to find a practice that would take my female health seriously. I have had many female health complications in the past and I have to tell you this office is amazing.
The front office ladies are always so sweet and comforting when I walk in the door. (Lets be honest, no matter how many times you’ve been to an OBGYN spreading your legs for the world to examine is never comforting) The billing ladies are also so great. They work with you and never make you feel like you are just another bill. They talk with you like you are a real person not just another file number.
Dr. Garcia takes the time to explain everything she is thinking and doing and works with you to come up with a plan for your individual situation. She asks the right questions and empathizes with you all while finding solutions that work for you. I can’t speak for the other doctors there as I have always gotten in to see Dr. Garcia. I will tell you she is top notch A+ when it comes to her passion for finding solutions for your female health.
I have referred several friends to her that I work with (we all have the same insurance plan) and they have all told me how wonderful they felt she was.

We were referred to the Thornton office from the Broomfield office for our 2^nd pregnancy (there are 3 total locations for this OB/​GYN group). Originally I was a bit skeptical because I’m not overly impressed with North Suburban as a hospital AND I’d had a terrible experience with a male GYN at the Thornton office several years ago.
However, I really had no choice since the Broomfield office doesn’t do imaging, ultrasounds, etc. And it was a bit of an inconvenience to commit to the Lafayette office given the distance from our home.
So we found ourselves waiting to see Dr. Hennessy in Thornton, who only delivers at North Suburban. After our first appointment with her, the rest is history! Not only does she have excellent bedside manner, but she explains things beautifully and clearly. She’ll even pop off an occasional joke if the mood is right :) My toddler is present with me at each visit and it has never been a problem for her or her staff. Honestly if she told me she would have to deliver our 2^nd child in a moving vehicle on the highway or in a random park ditch, I know we’d be in GREAT hands! Since she’s on board I’m a happy mama!
In this case, the doctor you choose can make all the difference; the facility is much less important. Who knew, my Mama was right! Dr. Hennessy is the perfect fit for my family’s needs! Thumbs up, hats off, and all that jazz!!!

I got pregnant and struggled to find an OBGYN. After talking to a few of my neighbors, one of them who has been going here for over a decade loves it at hasn’t had a problem at all, convinced me to give them a second try. Long story short, the gal at the appointment desk told me that Dr. Hennesey spends a lot of QT with her patients and so she usually runs behind. As much as I appreciate that, I can’t spend all that time in the waiting room for my appt. So I booked an appt with Dr. Long to verify my pregnancy.
Went to my appt 10 min early and the lobby was EMPTY. They saw me right away. I love the fact that they have ultrasound rooms in the same office & that Dr. Long spent about 10 – 15 min with me in her office afterwards to talk to me about upcoming tests, appts, and any questions I had. Maybe that’s typically for OBGYN, but I was floored.
She was on vacation for a month, so I saw Dr. Head the next time. The lobby was almost empty and they saw me right away. I’ve been to 3 more appts since then and for the most part the lobby may only have a few waiters, the nurses are always very nice and I’m seen right away. Not sure what has changed, but I like it! Also saw Dr. Naake once because I needed an early appt (8am) so my hubby could attend our ultrasound.
A couple things to note — the gals at the appointment desk are not very friendly. Whether on the phone or in person, I consistently get attitude like I’m either bothering them or too stupid to know what I’m talking about. I’m sorry I book two appts at a time — I have to come once a month and appts fill up fast so I like to secure convenient appt times… so if you can get past the appt gals’ attitudes and plan ahead when you book your appts, so far so good!

As every woman knows, your insurance typically pays for only one annual exam a year. So sometimes it can take years to find the right gynocologist. I would steer clear of the Women’s Health Group unless you want to waste a year.
My previous doctor was in Boulder and though I liked everything about the practice it was just so far away. I get a Depo Provera shot every three months so I have to visit the office fairly regularly. I wanted to find a place closer to home and the Women’s Health Group is very near where I live.
The first visit was pretty bad. First of all, the building is old and a little grungy. The lighting is almost depressing. Every visit to the waiting room is sad, with many of the women still in slippers or dirty clothes. The women at the front desk aren’t particularly friendly. You have to sign in by putting your mailing address and phone number on a sheet where anyone can see it.
I never waited any less than 15 minutes in the waiting room. My first visit had me waiting a little over 20 minutes. Then I sat in a hospital gown by myself for quite awhile. My first appointment consisted of an exam and a shot and it took me an hour and a half. My doctor was filled with attitude and we really didn’t get along from the start. When I told him that the amount of time was unacceptable his excuse was that another doctor had called in sick. My doctor didn’t call in sick, so why should I spend a good chunk of my afternoon at their office?
The second time I was there for a shot and it was uneventful though it took about 40 minutes to get it. The third time took about 30 minutes but they left me alone in an exam room for about 10 minutes with someone else’s medical records. The woman’s name and medical history were there on the front page. When I pointed it out to the nurse she said that the printer was slow so the pages had been sitting there for awhile. I noted that there really wasn’t an excuse for showing me someone else’s medical information and she repeated that the printer was slow. She seemed new and had a hard time understanding that if I get a shot every three months that means that my annual exam happens at the same time as a shot. Not a bright girl.
This last time they told me that they were now keeping a credit card on file for every patient. I said no, they weren’t getting a credit card from me. I asked them why, and their reason was that lots of other offices were starting to do it. That’s a reason? They got permission to allow me this one appointment without a credit card on file. I got my shot and happily left that place for the last time.
You can do better than this place! Going to the gyno isn’t any fun so there’s no reason to make it worse. Find someone else.

I went to the Women’s Group at their Lafayette office back in 2006 in need of help. Sharp stabby girlie problems. The listened to my ailments with true care. While performing a laparoscopy I was diagnosed with Endometriosis by Dr. Dawna Eastman-​Gallo. She was upfront with the facts and treatment options/​pain management (there is no cure for this disease). She was even pleasant when my boyfriend pulled her out of surgery since the post op nurses (Good Sam. RNs) treated me like total crap.