Brucar Locksmith

Update: Amy the owner reached out right away with a thanks and an apology. The conversation was nice and professional. I was promised a refund of the difference in prices, which was processed the same day. Since my previous dealings with this business have been very positive, they are worth all the stars. If you need a lock re-​keyed or a new one, this is the place to go in Thousand Oaks.
Original: I called them in the evening for an unlock service ($ 85). When technician showed up (Craig?), he started to work on my front door — generally works fine, never jams. That for some reason gave him a lot of trouble. He drilled it without a word to us. When the work was over I was left with a $ 150 bill out of the blue. For a new cylinder, apparently…

This place is great! Very friendly and helpful staff. Joe runs an amazing business and is very punctual and thorough. Always consistent with anything he does. Thank you for everything and for always keeping me safe and locked in! Don’t hesitate and give them a call!

Responded to my emergency lock out situation promptly. Work was done quickly and efficiently. Also they charged a very reasonable amount compared to some other quotes I was getting.

We needed the locks changed on our new house. They came on time, got the job done cleanly and we got all the extra keys we needed on the spot! Highly recommend and would use them again!

Excelente servicio. Llame y a los 15 minutos estaban arreglando mi problema de mi puerta del negocio. un poco caro pero por la calidad de trabajo está ok

Absolutely no complaints here. Called them on a Monday morning and they showed up within the hour. Great customer service. I’m impressed. Thank you.

I have worked with Brucar Locksmith now three times. The first experience was really great! Their technician is very nice. The second experience was a lock out. It was very expensive (I believe it was $ 90). The staff that came to my house was very rude to me. I guess he was upset that he had to come to my house at the end of his work day (it was 5:00pm)? It was not the same technician as the first day, as that guy is very nice. (IFor the price i was paying, I was shocked to see someone who wouldn’t even speak to me in a service job. Finally, I just recently paid to have my locks changed. In the change of ownership of the keys, somehow I didn’t get one of the keys. I explained that none of the keys fit into this lock, and they were very understanding at first, but when they called me back they were very rude to me. They cut me off and said I threw them in the trash and that I would have to pay their lock out fee again. I would think a company I have given hundreds of dollars to already in just six months would want to keep their clientele. I will not be using them again.

I read other reviews and thought to myself ‘Come on, how nice could a locksmith be?” Well, Joe came out and was every bit as friendly and professional as others stated. He does great work and has a very nice energy. The quoted price was the same price — no hidden costs. I definitely recommend Brucar!

After reading Unilocal reviews, I called Brucar Locksmith. My key was stuck in my backdoor, Joe came out with in a few hours and charged a extremely reasonable rate and my door was fixed in less than 10 minutes. They service call was set between 3 and 5 pm. on a Saturday afternoon, Joe showed up at 3 on the dot. I was very happy and would recommend them to everyone in the Conejo Valley. They were great to do business with.

I locked myself out of the house, and within 10 minutes of calling Brucar Locksmith, Craig showed up and swiftly got a side door open. He was kind, fast and professional. I definitely recommend them!

Wow the friendliest most professional staff that I have ever had pleasure of conducting business with. I call to rekey my office the appointment was fast and easy .Joe came in all prepared did the job quick and even stayed and chat with us .will refer all my family and friends.

Joe and the rest of the Brucar staff are knowledgeable, professional, and honest. I’ve used them in the past and then again when I recently purchased a new home to change out the locks he offered excellent advice and quoted and charged less then I expected. Added some additional latches to keep the kids from unlocking the doors and leaving without us knowing.
Over the years I’ve used many locksmiths, all good, but Brucar has been the best.

After reading Unilocal reviews, I called Larry. He was here within 2 hours and re-​keyed two doors in less than five minutes, he made two extra keys.
Too bad, there aren’t more professional people like him.
I would not hesitate to recommend him.

Came home from work to find the front door thumb latch had broken, which means I couldn’t come in the front door anymore unless someone was inside to open the door. It was after six and I pondered how this would work out the next day when I had to leave and lock all my doors. I called Brucar’s and they were at my house within an hour, and 30 minutes later my front door latch was repaired. Fast and reliable. I will definitely use them again.

I felt a bit vulnerable calling a locksmith on a Sunday, but Joe was the consummate gentleman and professional, even using a battery-​operated vacuum to clean up when he was done. Call with confidence — we’re lucky to have him in our area!

Simply the best locksmith in town. We have used Joe on several occasions. He has always been on time, polite, and very professional. On top of all that, they are the most reasonably priced I have used.

I am not related or in any way affiliated with this companty, but I felt compelled to write this review (something I rarely do). Knowledgeable, courteous and friendly. The very picture in my mind of a local business with roots in the community and years of uninterrupted service to prove it.
Would recommend without hesitation.

What’s worse than being at work late at night? Being stuck at work late at night because your lock has decided to stop working.
I called Brucar Locksmith at 10:30 pm and requested a quote, and an ETA on getting the lock fixed and going home as soon as possible. I’m not sure who I spoke with, but I was quoted a fair price and was estimated to have a locksmith come by in 30 minutes. By that time I was pretty nervous (and tired) as Brucar’s was actually the second locksmith we had called for the night but the other had not come by the time we expected them to.
Right on the dot, 30 minutes later, Craig comes by. He was courteous and friendly and also worked quickly. After a quick fix he gave us a price just a little higher than the quoted price. When mentioning the quote, he said he would honor the quote. We also asked for a an estimate for another repair, and he said he would get back to us the next day.
Everything was quick and easy, we were able to lock up and leave by 11:30. If you ever have a lock problem I would highly recommend Brucar’s as they made an already unpleasant experience go by smoothly and quickly with no fuss.
The next day Craig gave us a call back with that estimate. showing us that they were dependable and had great customer service.

Joe of Brucar did a great job and here’s why:
*Responded to our request quickly and made an appointment for the next day
*Called in the timeframe promised, when he was on his way
*Joe was courteous, professional, wiped his feet on the doormat and waited to be invited into the house; didn’t just barge in.
*He answered our questions eloquently about the problem and how he would fix it.
*He fixed the problem quickly.
*He went above and beyond, making us two extra keys, adjusting the lock so it works more effectively, explaining the exterior of the lock would tarnish more, and look even worse, if we attempted to polish it.
Bravo, Joe and Brucar Locksmith!

These people saved the day and also saved us $ 370. If you read my review for the Toyota dealership in Thousand Oaks you’ll understand.
To make a long story short my husband broke his key in the door of his car trying to unlock his car.
After spending a few hours at the dealership telling us we have to get a bunch of stuff done and an estimate of $ 390, we took a2 this placed in it cost us $ 20 and it was done in 5 minutes. Thanks for saving the day and thanks for saving our weekend

Wonderful service, quick, ho hassle, and very reasonable prices!
Thanks so much!