Orchard Supply Hardware

Only gave them 3 stars due to the slow checkout times. There are multiple people who work here that seem to get confused at the register. This has happened at least 3 or 4 times now. I won’t name names but hopefully the management sees this and looks into it.

My husband usually makes the trips to Osh but I had to go two times in one week. First time, sales person sent me to wrong area for the items I was looking for. So I started searching on my own. Noticed at least 3 other sales people saw me obviously lost but offered no assistance until I asked again and was directed correctly. Second visit a few customers including myself waiting for assistance at workbench. A couple associates could see we were waiting for assistance but no acknowledgement right away. Just saying…

Great local alternative to Home Depot and Lowe’s. Sure, it’s probably a tad more expensive, but worth it given that there are friendly people there who can actually help you. I hate wandering around Home Depot trying to find someone to answer a question. Also this is very convenient vs. driving to Newbury Park, Moorpark or Simi. A+ for convenience and service!

The first time we came here we were looking for a saw to cut the bottom of our Christmas tree. The employee that helped us not only advised us on which type of saw would be best, but also they showed us where there was one majorly on sale. I think it was about $ 2.
Olivia is our favorite employee. She’s so great that we know her by name. She’s very nice and helpful every time we see her. Overall, our experience with OSH has been great!

There re-​organization has left the store a mess. No one knows where anything is and sections like garden are in 4 separate areas in the store. They’ve hired some of the dumbest of Thousand Oaks and with 4 registers open, it took me 10 minutes to get out. This plan to make it a new and better store has made it the worth experiences I’ve had here. I was a big regular shopper and now I’ll be going out of my way to «The Doit Center» where like items can be found together and there’s no wait.

I truly love shopping at OSH because they carry a lot of things the large stores don’t carry, but their customer service sucks. I have to know what I want and where to find it before going in because I have yet to ask an employee that can answer a question correctly. Today, I went in with a picture of the product I wanted and asked the people at the front desk if they carried it. Both said no, so I asked if they could please look it up on their computer. Lo and behold, they had nine in stock but neither of them knew where it was in the store. One of them called someone from the department, who told them where I could find the product. Train your people!

Still love going here. Staff are always helpful and friendly, usually going out of their way to assist.

Shame this place doesn’t have workers that love their jobs. They do not know enough about anything. Ask questions and you get a puzzled look or an I don’t know response. Lazy not helpful. Topping it off, over priced on many items

The last time I shopped at this store, I promised myself I would never come back. I was in the neighborhood today and stopped in, only to realize that the poor customers service, lack of product knowledge and the over all terrible experience was even worse than the time before. Everything about this store is horrible, I will never be back!

I liked OSH in Thousand Oaks better than I liked Home Depot in Camarillo. Just moved here, haven’t been to any others yet. There is help available and people to direct you to things. I liked their garden section and the selection of seeds they had.

I went here to get a few things for my bbq and the customer service was horrible. I asked for help countless times and a cashier rolled her eyes at me when asking where charcoal was. It seems as if the workers here are all half asleep and very rude. I wont be coming back here!

OSH used to be the go-​to place for hardware. But when Sears bought them, their inventory levels dropped significantly. And now that Lowes bought them, the staffing level has dropped as well. Not only do they not have what I need ½ the time, I have to follow a moving line following the single employee available on the floor. So even though it literally 5 times further to drive to Home Depot, it’s often faster because i can get the help and the parts I need. I used to love OSH, but now I just mourn the loss of a once-​great hardware store.

I am so in love with this place! The people who work here are always very helpful. I always get keys here made all the time and have purchased door handles, Xmas lights and so on. Everything is priced accordingly and well worth it!

I honestly live down the street and I would rather drive to home depo. The cashiers are fine, but the young kids walking around are hopeless.

Great neighborhood location, plenty of helpful staff, and excellent selection without being too big. On the downside their prices tend to be a little higher than average, and their checkout lines can take a long time. But… all in all I go here first when I need something. I used to be a fan of the Home Depot but they burned me one too many times.

Great local place, often has tax free weekends!

There are hardware stores and then there’s OSH. These guys have by far the largest and most comprehensive inventory of difficult to find items anywhere. Combined with their extremely helpful and knowledgeable staff make them the prime hardware store in east county. They even carry Dickies clothing items for work. As good as it gets…

I just moved to Thousand Oaks and absolutely love Orchard Supply. I have been there probably once a week over the past couple of months and there is ALWAYS someone eager to help you find everything you need. The in-​store customer service associates are friendly and obviously happy with their job.
I have never said this before but today I phoned their toll free number when I couldn’t pull up their website and the telephone system was so cool… not the boring female voice you hear everywhere. The telephone representative picked up right away and was as friendly and helpful as the in store associates.
Sorry Home Depot… I’ll probably lose my personalized parking space for this review.

Now I consider myself pretty handy and can figure out most things. However, I’m working with a limited time frame and needed to make sure that my project is done right the first time around.
Got to OSH around 2PM and there were two people ahead of me. About 20 mins later it was my turn. The gentleman (I think his name was Brian or Bryant?) «assisting» me could barely give me the courtesy to look me when I was talking to him, though, how could he… he was after all wearing sunglasses INDOORS!!! (Sidenote– sunglasses indoors is a pet peeve. Unless you’re eyes have been recently dilated, you should not have sunglasses on indoors.) Seriously? Someone working in customer service inside with his sunglasses on? AND in the paint department?
The last time I painted anything was at Color Me Mine some 6 – 7 years ago. I had NO IDEA what I needed to ensure the job was done right. I had brought in a sample of what I needed painted. He gave it a quick glance and offered some quick general reply, not even looking at the material I was working with and left me to hunt for the paint by myself. As I perused the paints I couldn’t figure out the colors. Do I need primer? Could I spray paint it? How many coats? Will it adhere to the frame?
With the poor customer service and direction I was initially offered I left a bit peeved and headed to Home Depot instead. Where by the way, I did wait for another 25 mins., but was provided hands on help and found exactly what I needed by a friendly, helpful associate.

OSH is great!
They stock such a wide array of products — and you can find willing assistance — or they might even ask if you need help. Imagine that!