Patioworld

Love this place! Had issues with a brand that I bought at another patio place. They said that they can no longer help as they do not carry it and that was it. So I thought I would check to see if any other place could help. I found Patioworld in Thousand Oaks. So keeping fingers crossed I drove down there. Well I was so surprised to walk in that place as it is very nice and lots to choose from. So I asked the manager for help and she and the rest of the staff researched my problem. Unfortunately they did not carry that brand but showed me something that was as close to what I had. Needless to say I ended up buying new chairs and table. I love it!!! So glad to have gone there and now am enjoying my new furniture. I found they staff very helpful and polite. Not pushy, just the way I like to shop.

We purchased 2 chases at the Thousand Oaks Patio World store over 2 weeks ago. These were over $ 1,500. They delivered the 2 chases that were defective and promised they had 5 in stock and would pull aside 2 that were checked out and perfect. They further said they would put those «perfect chairs» aside. They promised to deliver these new chases yesterday Tuesday August 25^th.
We are having a family reunion this weekend, so when the didn’t arrive I called Dora who said she was the manager. Now after calling their corporate store also, I’m told «that maybe the undefective chairs «MIGHT» be here next week sometime.
I then called corporate and was told by «Peter» that they were all out today and «good luck»
I’ve never experienced such terrible customer service since being in business!

We recently redid our entire landscaping, irrigation system and built a pergola and barbecue and added lighting in our backyard. We were finally going to have a lovely outdoor room after many, many years of living in our home. We went shopping at local outdoor furniture, collectible and consignment stores looking for something comfortable. Then we went to Patioworld in Thousand Oaks and met Dori.
Dori knows how to do good old fashioned customer service. We brought in our measurements and some photos and knew the kind of material we wanted our furniture made out of. She spent time with us on 2 occasions, giving us as much direct, knowledgeable attention as we needed. I ask a lot of questions and she was patient, giving us a lot of time.
She schlepped furniture around, moving it from across the store. She pulled out her tape measure. She talked us through fabric choices. Then she ran some preliminary numbers. The first time we came when the project had just begun in the summer. She knew we weren’t ready to buy yet.
When we came back in November when the yard was finished, she remembered us and started moving furniture around again so we’d get an idea. I was nervous because we’d be spending a fair amount of money. This wasn’t like Zappos and a pair of shoes where I could just return it!
We’d picked out a lot of individual pieces and the final figure was more than we wanted to spend, even with some sale discounts. So Dori helped us figure out what we truly needed to start with, saying we could always add more. She explained how we could find some less expensive pieces for the side tables. But since we wanted quality and were going to be spending a lot of time actually sitting under our pergola, we should spend on the comfort of the sofa, recliners and ottomans.
Yes, she was thinking of what was best for us. I hope that doesn’t get her in trouble with her boss, who should be giving her a raise for her excellent service! We cut back the number of items and when she handed us the invoice she told us to go home and think about it to make sure we were happy. She said this several times, after we told her we were sure and pulled out the credit card. She was willing to let us walk out of the store when she had the deal just about closed. But we were comfortable with our decision because we had all the information we needed to make it.
Dori is the kind of sales person you want to clone so you can have this kind of experience whenever you need to buy something that requires research. She knows her stock and her manufacturers. She held our hand to make sure we got what we needed.
We could have gone back to the other outdoor furniture. They weren’t rude, they just weren’t engaged. They didn’t spend time with us talking about their stock. They didn’t work with us to show us how the ‘room’ would look. Or work through any numbers for us. So when it was time to buy, I told my husband we were going back to Dori.
All in all it was a fun experience and we’ve been enjoying entertaining, reading, napping and working on our laptops on our very comfortable furniture in our new backyard.

Had a great experience! I have bought my furniture there for a number of years and eveytime have not only been very pleased, but always have had good customer service. The staff are very helpful. They carry a lot of high end brands and the delivery is very quick. My last visit was for a dining set. I found a gorgeous triangle table which was very unique and fit great in my space. The sales gal was very helpful in putting some woven chairs to make the look very stylish and different. Again delivery was very quick! I will go back and do recommend!

Yes the furniture is beautiful but the service is AWFUL. We spent over $ 8,000 and they made two mistakes and made us drive back and forth TWICE — after REFUSING to deliver the correct umbrella stand. You are better off buying Tropitone furniture (the brand name) from other retailers. The furniture is WAY overpriced. We will most likely return all of it after our horrible experience.

Friendly and knowledgable staff! Was greeted and helped promptly. Found the store was big and beautiful. So many options of outdoor furniture. Went in on a Tuesday and they delivered my set on Saturday for an event I was hosting. Great experience.

HORRIBLE EXPERIENCE!
My husband and I stopped in to buy a patio umbrella on Saturday. The store was half empty — looked like they were going out of business — that should have been our first clue. Three employees were just standing behind the register, so we went up and explained what we wanted (just an umbrella — seems simple). One lady told us to come in the back warehouse with her and look through their inventory (?) We found what we were looking for but the base was clearly marked «Hold for pickup for Mr. S…» when I pointed that out she seemed dumbfounded, then told me I was right, she couldn’t sell it to us. At that point we decided to just buy the umbrella anyway and she said she’d show us how to operate it with the floor model. We walked over to the floor model and then she suddenly announced that her favorite customer was in the store so she had to go help her and we’d have to find someone else to ring up our purchase. At this point we just wanted to get out of there with our umbrella when someone else volunteered to ring us up. Well, guess what? She couldn’t figure out how to work the register! She kept saying it was charging us more then it should but Geee guess what? We were in luck because the district manager was there and he could ring us up! Well, Mr. D.M. strolled over looked at the screen and said he didn’t know what to do and did I want to come around and look at the register screen and see what I thought? Heck no! At this point my husband and I looked at each other and told them we were leaving. Again they asked me to come and look at the screen if I didn’t believe them! Excuse me? I’m here to make a purchase and they want me to tell them how to work their register? Unbelievable. We bailed and went to Pacific Patio in Agoura. Wonderful helpful service we ended up buying the umbrella, the stand 2 lounges and 2 additional chairs! No comparison — if you live in Thousand Oaks spend the extra 15 minutes to drive to Pacific Patio!