Red Wing Shoes & Repair

I’ve been here 3 times in the last 2 days and I swear this place has a fan club of its own for happy customers and people celebrating the existence of a real artisan shoe repair (and amazing Red Wing work shoes).
Nordstrom has sent our family boots out to Campus Shoe Repair and the last 3 pairs of Frye & Magnanni boots were so poorly repaired that they were unwearable. I needed to get a second professional opinion on the work done & how much it would cost to correct. I found this Red Wing store based on research from long time residents of Thousand Oaks and brought our messed up boots to Julio. He explained what was done wrong in detail and gave a very reasonable quote to repair. I then went back to Nordstrom and was refunded the $ 180 I’d spent on the 2 repair/​resole botched jobs.
Back to Julio at Red Wing and there again is another happy couple paying & singing the praises of this cobbler while dropping 3 more very nice pairs of shoes off.
When it was my turn to be served, Julio was so helpful again, promised the boots back in 5 days and ended up giving me a brief tour of his very organized and old school artisan shop. He was proud of his work adding that he’s worked there for 36 years and was trained by the Hungarian former owners. Apparently the store has been there about 50 years.
I left feeling like I’d been with an artist.

Great repair work but turn around time is a bit slow!
I have been coming to Red Wing for shoe repair about half a dozen times. Most of the issues have to do with replacing worn out heel cap on heels and one time for a broken heel.
I find the workmanship to be great and prices being reasonable. For replacing heel cap, the cost is $ 15. If your heel breaks and you need to change them out, the cost is about $ 45. The work performed is always great and thorough.
The only slight downside is the long turn around time. It takes about 1 week for replacing heel caps and longer than 2 weeks for repairing broken heels.
Other than that, workmanship is great and prices very affordable!

I have only been to this place once and well it was a bit rough. I came to get my boyfriend a gift certificate for an anniversary present. Well what the manager didn’t tell me is that the gift certificate is only valid at that location which is frustrating considering he tried using it at the location in Santa Clarita where he lives. Well when I tried returning the gift certificate bc of the situation the manager didn’t want to return the money bc he didn’t want me to clear out his drawer. Not to be a jerk but that’s not my problem. After some debating he returned the money. Thank you for all your help and making the situation right. Be aware you can only use gift certificates you buy at this location at this location.

I’ve been getting orthopedic alterations on my shoes at this business for over ten years. Julio does a wonderful job– tell him what you need and he will try to figure out a way to do it! Prices are excellent for the type of specialized work I need. Wait time can be a bit long to get things back, but well worth it.

Really crappy customer service, but the quality of the work is great. I brought in my Wolverine 1k mile boots, and had some work done to them. Only paid ten bucks, really good deal. However, they were ready about 4 days late, and then the guy couldn’t find it them at first.

I agree with the reviews on here — very rude!
I went in to get a quote and Julio ignored me for 5 minutes. He was not doing anything, just puttering about and then the phone rang and he answered it and turned away from me.
I would have left but this was a favor for my friend and I told her I would get the quote for her.
Eventually he acknowledged me, gave me a ridiculous quote to repair a handbag then told me he usually charged more and I’m lucky to have the cost he gave me.
Wow — I really have no idea how these people stay in business.

I’m extremely upset at Julio for his rude behavior and unprofessional handling of the service requested! I would give ZERO stars if I could.
My husband has been buying Red Wing Boots for years. Anytime we have needed them conditioned we have dropped them off and they are done correctly.
NOT AT THIS STORE! I dropped off my husbands boots for conditioning. They were promised to be finished on Monday. I called and he said that they would not be finished until Thursday.
I went in to pick them up and Julio could not find them. I then waited while he located them finally. They were not conditioned at all! I tried to ask him about the service done and why were they not conditioned correctly and he said, «If you don’t like it take them somewhere else.»
I am shocked at the treatment I received from this store and Julio. I called the corporate offices and complained. I will drive to take my shoes elsewhere for the proper cleaning and conditioning!
Helpful hint: always call corporate and ask if the store is franchised or corporate owned.

I just picked up two pairs of shoes that I had repaired here. The first pair was actually «fixed» about 6 weeks ago. Then the second time I wore them, the strap completely broke off. I had originally taken them in to have the soles glued down (espadrilles that separated). I guess they didn’t glue the straps down at that time.
When I brought those back in to be fixed two weeks ago, I also brought a pair of platforms that had a broken strap. Just picked these up and they have about an inch long chip in the heel that was not there before. (the platform is made of wood) I told the owner and he says no way that it was already there. Still charged me, basically called me a liar and sent me on my way.
I will never bring shoes here ever again. They are worse off after being «repaired!»

I dropped off two pairs of shoes for their «Shoe Shine» service on Saturday. I picked them up on Monday. The shoes had a great color, buff & shine, all for seven bucks a pair. Nice!

Have been going to this shoe repair since their days at Jaans Mall (THousand Oaks).
Never found them over-​priced; just a good old fashioned shoe repair who does what they promise they’ll do; no more-​no less.
Bring my hubby’s shoes there all the time and they’re able to perform miracles. Hubby’s tall and tends to wear out his heels long before the soles.
What can I say? I don’t consider myself a «push over» just know good service when I experience it.
THis is NOT a «Bells & WHistles» kind of place… if that’s what you’re looking for… go elsewhere!
For those that feel otherwise and live in town, go to the shoe repair place in Janns Mall and get ripped off… by the way their walls are painted «pink» if it makes a difference in your life!
If there’s any negative it’s that their location leaves a lot to be desired as it’s located on T.O. Blvd… you have to look really hard for their sign. Getting in & out of that parking lot is not a picnic. I suspect they’re there because the rent is much less than Janns Mall. Can’t blame them on that account!

Gotta disagree with the five stars! I took a purse in, the handles had come apart and needed stitching and the leather needed cleaning. When I picked it up, little threads were still hanging off the handles and the stitching wasn’t even straight! The guy admitted that they «forgot» to clean it. Seriously? How is this place still in business?

I went into the store at 5:45PM with a request to put new heel tips on the shoes I was wearing… while I waited! They were happy to perform the service even though the store closes at 6:00PM and they were still working on other shoes. I was out of there in 10 minutes with good quality heel tips and they polished my shoes to boot! Pun intended :)
I would recommend this shoe repair to anyone who needs reliable repair and good service.

I have been going to this shoe repair shop for years to have ½″ lifts put onto the bottom of my right shoes. He is very creative about it and does not lose the integrity of the shoe – often cutting off the bottom of the sole and inserting the lift and then replacing the bottom of the sole. He is excellent, and reasonably priced.

No longer at the Janss Marketplace, they recently moved to 757 E Thousand Oaks Blvd. I’ve been a customer for years and find them to be the best shoe and leather repair in the area. Paul is my trusted advisor. Whatever he says I need (or don’t need) I do. Prices are fair. They have a one week turn around for most repairs and the $ 5 shoe shine before I have an important event is excellent. I’ve lost some inches around the waist and they were there to add a few more holes to my favorite belts — no charge. They understand service and I’ve never had a bad experience. The new location only has a couple of parking spaces in front. I always back in as getting out on to the blvd can be hazardous. Usually there is plenty of parking on the street.