Sears

Dont waste your time. This place doesnt open till 11 in the morning. They wont have what you’re looking for and there are no employees to be found. A depressing experience.

We tried purchasing a dishwasher from here with delivery and installation. That was earlier this week. Installation was to occur two days ago, and they have never contacted us for installation. We left messages for the department managers and the store manager to contact us and they never did. Such complete lack of customer service is unthinkable in this age when there are so many options. I cant imagine a scenario where we would go back to sears for anything, let alone another appliance purchase. We are still trying to get a hold of someone to give us a refund, but aren’t hopeful at this point. Where is the accountability Sears? STAY AWAY FROM THIS STORE IF YOU VALUE YOUR DOLLARS!
We finally got someone to contact us on social media from the company, and they told us to call the install company. Install company had no record of our order. Social media contact told us they were trying to contact us via a different phone number than we gave them at purchase. Again, i say STAY AWAY IF YOU VALUE YOUR TIME OR YOUR MONEY.

I will give this store in thousand oaks 5 stars because their bathroom is so clean. Most restrooms are not as clean but I was really impressed with this one!

So I learned a lesson the hard way– don’t order big appliances online from retailers that aren’t near you!!!
Needed a new fridge, and purchased it online and it arrived not working. It was so messed up we ended up arguing back and forwards with the retailer on if we could send it back and even get just a partial refund.
So, back at square 1, we trot into this Sears. We were helped by Ernie, and he was wonderful! He even gave us the name of a company that could box the broken fridge and send it back for us! We purchased a new KitchenAid fridge that was actually even cheaper than what we paid online.
It was delivered and setup on the day and time we scheduled.
So, any further appliances will be purchased from Sears. Seriously, the whole transaction was a dream compared to dealing with the online retailer.

Ordered a mower online, was ready within the hour!
Went to pick it up and while the ‘hospital style’ waiting room needs a more human element to it, it was very fast to receive your product, they offer a variety of ways to lookup your information if you somehow forgot to bring your email or printout.
On another occasion, we were checking out mattresses and the woman helping us was VERY attentive and detailed in her department. We will be purchasing the mattress this week, I highly recommend this location for their customer service (so far).

Wish there was less than 1 star icon as they have certainly earned it!!!
Purchased a dryer which included delivery and had a delivery window of 5pm-​7pm on ¹²⁄₇
At 7am on ¹²⁄₇ the delivery driver (Sears Contractor) called and complained about the «lateness» of this window and how Sears’s staff should not have made it for this time. I agreed to a next day window of 7am-​9am as this allowed enough time to be there before leaving for work.
BIG MISTAKE!!!
At 5 pm on ¹²⁄₇ I got a robo call that changed the delivery window to 9am-​11am but since I leave for work at 10:30 totally unacceptable. I immediately called and spoke to an associate (Amby) who agreed the delivery notes had the driver agreed 7am-​9am time and told me not to worry and it would be delivered within that timeframe.
on ¹²⁄₈ at 9am-​still waiting and called Sears 800 number. Talked to multiple associates plus a so-​called manager (Joseph) he was the worst of the lot as he was only focused with typing on his keyboard to enter my comments despite multiple requests by me to focus on the problem and how to assist. He put me on hold and assured me that he had spoken to a Carlos at the warehouse and they would be at my home shortly. I gave them my cell number and asked their driver to call me asap. Sooooooooo what happens next is that they call my wifes cell and tell her they are 5 minutes away and she tells them great as I am waiting for them. 15 minutes later the driver calls to tell me he is not coming as he was sent a text by warehouse that I had already left for work which is news to me. He also tried to tell me my wife confirmed that which was another in a long string of lies and to boot he hung up on me in mid conversation.
More calls to Sears and they refused to deliver on ¹²⁄₉ (today) but did guarantee a 7−9am window on ¹²⁄₁₀. Time will tell but they have NO credibility and they are definitely a customer-​NO SERVICE organization.

If I could give 0 stars I would. On December 1, I entered Sears to purchase three appliances. After walking around and picking out my items, I asked a salesperson to assist me in writing up the order. She said she wasn’t feeling well but would assist me. After about 5 min, she was having trouble with her iPad and told me she had to leave and would have another sales person assist me. About 30 min passed with no support. I finally accessed one of the kiosks in the store to place my own order. Unfortunately, I made a mistake on the refrigerator selection and immediately went to the store manager. The request was simple: change to refrigerator model to another one of the exact same price. After one hour of working with her as she was on the phone with the online department it was determined I only had two options: 1) receive the wrong unit and then exchange it or 2) cancel the entire transaction. I proceeded to cancel the transaction.
Next, I was not comfortable with how I had been dealt with so I called my credit card company to find that Sears had not entered an authorization to void the transaction yet, although another hour had passed. At that point, Capital One got on the phone with Sears and obtained an authorization code to void the transaction.
Now, four days later, I see that Sears re-​entered the sales transaction on my credit card anyway and then issued a partial refund. This entire process is nothing more than a glorified Ponzi scheme and is very illegal.
I will NEVER do business with Sears or Kmart again and employ each of you to also proceed with extreme caution.

I needed vacuum bags and only Sears had them in stock for the vacuum I have. This was the first time I’ve been to this location since they broke up the location into 3 other stores, and It looked the same once I made it up the escalator. I easily found what I needed and of course browsed about looking the appliances they had on the floor. What I had issue with is I had no idea where to pay. I looked all over for a place to pay and finally found there register area on the other side of the store. Once I got there, there was no one to greet me. I was there about 15 seconds when the cashier came up and asked me if I was ready. Obviously I was since I spend several minutes trying to locate the register. (Sorry, I couldn’t help that last comment)!
I paid and was on my way but they need to have more help since no one approached me during the 15 minutes or so I was in the store looking a different products and on one at the register. Just my two cents.

Sales department was outstanding. Service is another matter. Bought a refrigerator in September. Broke in November and, even though it’s still under warranty, Sears is giving me a hard time. Serviceman came out today. It’s making a grinding noise when water is dispensed. He said «can’t fix it, just live with it». Called Sears back and after three hours on the phone, they said they were unable to schedule another appointment because the last one was not cleared. What the H??? This is the last time I will buy from Sears.

Beds are beds, and it seems they’re priced comparably from store to store. So after being turned off by a couple of fast-​talking salesmen at other stores, and another store that could not deliver to Lake Arrowhead, CA, I found Gary at Sears. Gary was attentive, professional, funny… He listened well to my requirements and steered me to a great bed at a great price, even sharpening his pencil at the check-​out register to get me the best deal on the bed and all my purchases at Sears. From selection to delivery, everything went smoothly thanks to Gary. Bed’s great too.

So I got a craftsman pressure washer from this Sears and since day one it’s has not worked correctly. I have used the pressure washer all of 2 times in the 4 months I have had it. So I got fed up and decided to go take it back to Sears and get my money back, store credit or even just replace it with another one. Right off the bat in the returning process I felt like just another sale that they made, they didn’t back up the warranty «that they back so much». Manny the so called head manager there did absolutely nothing to help us other than offer places to take it. So that would mean I would be out of my pressure washer and my money for however long it would of takin plus the money I would be making ok a job. This place does not care about the customer or offer and means to an end when one of their products fail. Manny did nothing but try and find the quickest answer to give me to get me out of there. I usually use Sears for everything but I will never buy a product there ever again. Whether it be a pillow or a new refrigerator, they lost my business, I might not mean anything in the big picture to them but just Denver this next time you are there.

I recently bought a washer and dryer from Sears over the phone. I paid $ 2600 for the washer, dryer and installation. On the day they were supposed to install the units, the delivery driver called to tell me he could not install the units. Sears forgot to include the installation information when they sent my order to the delivery person. I asked for a refund and canceled the order. It has been two weeks and Sears has not returned my $ 2600. To make matters worse the credit card I used with them was compromised. When I call their customer service line they can’t tell me when I will receive my $ 2600. Please save yourself from this insanity and never ever buy anything from Sears again.

So I finally got a call from Gary at the Thousand Oaks location. He was the gentleman that waited my wife and daughter and has tried to be as helpful as possible. From our conversation on Saturday, the expectation was that the mattress was to be delivered on Monday. Foolish me to think that meant the Monday immediately following the Sunday it was supposed to be delivered on… Try a week after that. We are now 10 days after the date we paid to have it delivered on and nearly 3 weeks since it was purchased.
The reasons given included «the mattress was oversold» and «the manufacturer could not keep up with the demand»…All YOU problems. Gary understood my obvious frustration and made a commitment to refund 50% of what was paid for the mattress plus 100% of the frame and 100% of the delivery charge. We will see what happens…

Earlier this week my new German Shepard Pup decided it would be nice to eat my glasses. (Raybans that I bought at a Sears in Rancho Cucamonga)
Yesterday I went into the T.O. store to get them replaced using my warranty but as i got there the women who worked there was turning off the lights and about to leave. Rather then saying sorry we are closed she took the time to ask what i needed and see if it could be done. She went and restarted the Cash Register! Now my new glasses are on there way! And all I had to pay was the $ 25 deductible!

Founded in Chicago 1893 as mail order firm, and in 1925, the retail store began. Sears used to be the household name, the «go to», for really anything from tools to jewelry to clothes. For years, the «Sears Catalog» was it – delivered to every home. It was the bomb in the retail business.
However, this is not that same wonderful Sears that was. Instead, this is a small abbreviated store that opens at 10am Sun-​Fri, 9am on Sat. Do you want to hold onto your less than 1% marketshare? If so, you may want to open way the hell earlier to compete with the Home Depots and Lowe’s of the world.
Sears still has a decent name for tools (Craftsman), vacuums (Hoover), and appliances (Kenmore). Smart, back in the day, to brand their product lines so that they could be sold off to someone else. Frankly, I don’t see Sears competing much longer. Sad, to see this Goliath come down. This brick & mortar store will have a hard time surviving. Open an Amazon store and be done with it.

Do not go to this one they have 2 cashiers in the whole building and all they want to do is chit chat with people. I literally spant 45mins waiting to get checked out, before just leaving and going to a different store. Avoid this store!

I stopped in today to see if they still sold paint. The store is big and open and clean, with quite a few employees available, at least in the section I walked into. I avoided eye contact because I like to find things for myself, but after a few minutes realized I needed help. I walked up to two men with Sears shirts on and they greeted me right away and asked how they could help. I asked if they still carried paints and stains. They said no, they hadn’t carried those for eight years or so. The gentleman I talked to was very polite and helpful and gave me suggestions of other stores nearby I could try. He seemed knowledgeable about the company and about their products, historically. I don’t shop here often but come by sometimes when I’m looking for Craftsman tools. I used another Sears location to purchase a chest freezer a couple years ago and that was an okay experience too. Overall for me «A-​OK» but not amazing.
PS this location is undergoing remodeling in their parking lot and store exterior. The store is open but you have to park in a smaller lot that you may not be familiar with. I wonder what it will look like when things are finished!

Incompetent sales clerk…
Been here 20 minutes trying to return something.
Manager is «at lunch» so nobody can help. Really?!
Clerk left the register to go find someone. There’s 3 people in line behind me. Just left us all here to «find» a manager.
Incredibly POOR Customer service! Wow.
We are all amazed.
25 minutes now and counting…
Update: 36 minutes– found manager. She still doesn’t know what to do. On hold with Sears customer service. On my phone in Sears. Wow.

Not the sears I remember! Bought all new kenmore appliances this past year. I told the salesman I wanted Kenmore because sears backs it (so I thought). The salesman told me that sears stands behind their products and he will personally make sure that we are happy with our purchase.
Our microwave stopped working so I called Sears. The day of the appointment I received a call to confirm appointment, waited most of the day. I called the service dept. and they told me the repairman called in sick. It would have been nice to get a call!
It’s been three months and still no microwave. We are going on our fifth service call. I have asked for a new replacement multiple times with no luck!
What really bothers me is the customer service I received when I went to the store to ask for help. The salesman was no help at all he passed me along to a few different customer service reps that were no help at all. When I spoke with the appliance manager she told me that they had no record of sears installing this microwave in my house. I told here I wanted the microwave replaced or I wanted to return it. She said that I could not return it or get a replacement. I told her I purchased a kenmore because sears would stand behind it. She told me that my microwave only comes with the manufactures warranty, I reminded her it was a «kenmore», a sears product. She again told me sears does not provide a warranty for this item. She again reminded me that they have no record of installing this in my house. I told her that I will bring the paperwork in and that sears installed all new appliances in my kitchen earlier this year. She told me there’s nothing she can do because sears didn’t install this microwave in my house. I think she had just called me a liar! The service dept. has the record of the purchase and installation.
I have always purchased sears appliances, tools, work clothes, car batteries, TV’s and many other items faithfully from sears, until now. I just ordered a 1k wine fridge from one of their competitors.
We didn’t have a working microwave for thanksgiving or Christmas dinners, and still don’t after three months. I see myself sitting in small claims court in the near future.

They are open during the remodeling. The employees there told me that they were going to opening Norstroms Rack. Way better than what’s there right now! I was trying to return something and it probably took about an hour. The systems and computers are so old everything has to be entered manually. Welcome to 2014! I felt so bad for the young boy helping me out. If it wasn’t for him I would probably die there. Thank you Ageee for being so helpful!