The UPS Store

My 82 year old father came here to mail a greeting card to Santa Barbara. When he expressed concern at the price, the lady curtly suggested that my dad should buy gas and drive it up there himself. Stay classy!

This location is close to my home, and that’s the sole reason I come here. The Indian woman (owner?) always seems annoyed, like I’m wasting her time. There’s a high turnover of staff, so that should tell you something. Even if they’re helping someone else, they should at least acknowledge you and say «I’ll be with you in a minute», but they just leave you standing there awkwardly. Every. Time. They do the bare minimum to get you out of their hair.

I bought a box and tape here to send my ups package. I had to go home because evidently I needed to print the return label as the company I was returning the item to had only given me their account number. At any rate, when I returned I left the tape in the car and the box was open as I had a question about the receipt to be placed inside. The lady said the box is open, you want me to tape it? I said yes please (it was about the size of a shoe box — 2 pieces of tape about 6 inches each. As I am preparing to leave she says it is $ 1 for the tape, and she points to a sign I did not see earlier. I guess they go through a lot of tape sealing people’s packages, but it just felt so nickel and dime… poor customer service. I wasn’t looking for them to build a huge package and tape it, she was just sealing 6 inches of box. Shouldn’t that be built into the business overhead? Or, couldn’t she have told me this prior to sealing the box since the tape I had just purchased from them was still out in my car? Feels cheap and unfriendly… won’t be back

Worst customer service! I came in with my daughter to get a document notarized. My daughter did not have her ID so we had to go back and get it. We said we’d be «right back». Since we live close to the store, we were back in under 10 minutes. When we returned, we were told the notary left for her lunch break. The employees called her and was told she’d return in 20 minutes. Multiple phone calls to her and 30 minutes later she was still a «no show». Good customer service would have been to give us the heads up that she was leaving the store before we left so we would have not wasted our time waiting for her not to show up! We went to another UPS store, got our document notarized, and got on with our day. Needless to say, I will go out of my way not to take my business here. The most galling part of this whole experience is the notary is the owner. Here’s a business tip — if you don’t treat your customers well, someone else will.

Just went by to drop off uverse equipment and was very impressed with their service, specially Chris who seemed very helpful, knowledgeable and professional with all the customers!

Was incredibly impressed with this store! I was helped by an employee named Chris, he was very knowledgeable and super personable. At one point during my visit there was a small rush and I sat on the side filling out some personal paperwork. While doing so witnessed Chris helping each customer with great professionalism. Will definitely go out of my way to go to THIS UPS store compared to others! Great service, Above and beyond!

This was my first visit to this location since they started doing USPS. Not impressed. Rude. Very poor attitude. I was attended to by Karla who really seemed like she hates her job. I would prefer long lines at the post office than to face that attitude again.
Was told that each package would be $ 1.90 each than if I took them to the post office. Needless to say, I’m taking them to the post office.

I’m standing in the store as I type this. It’s Saturday, there’s one person working. Slowest service ever… I mean like a SLOW. Plus they charge a $ 1 for each piece of paper you need to print. I won’t be back.

They are a one-​stop shop, which is nice — I needed a notary, USPS and UPS at the same time. So it saved me a bunch of running around to three different places. But their prices for the post office services are very high, and the notary was one of the unhappiest people I have ever seen in customer service position. Also, he was a major germaphobe that wouldn’t touch anything I had touched. The experience was actually hilarious and insulting at the same time.
There are better places to go. However, I do drop off a lot of return packages to Amazon here, and they are always very nice about those. They accept Amex, which is a big plus and why they received 3 stars instead of 2.

I came here for a Notary — $ 10 per signature and I was in and out in 10 minutes. Their prices on copy, scan and fax are a bit high.

The manager is rude and unprofessional, and the staff can always be found sitting on the counter with food and drinks spread all over the work place. I will be doing my business exclusively at the Moorpark location from now on.