American Cab

Pretty brutal. Advertises 95 wheelchair accessible vehicles… really? We even called TWICE to reserve a pick-​up from the airport and was told driver would call us upon arrival. Instead it was a no show. When we called from the airport there was no record of our reservation. Had to wait 30 minutes for the only wheelchair van to make its way from across the universe.
But the dispatch was very nice and driver Luis was great!

This goes entirely to Jenny who not only arrived in less than five minutes, but then patiently made calls for us and treated us like you treat good friends. Not only did she stick with us until we were taken care of, she made calls and didn’t even charge us for anything she did. I owe her a huge tip and many, many thanks for making sure we actually got our keys and were able to get home that night with our car intact. She was literally a lifesaver, and she made a very stressful situation much less stressful.

As a defender of a level playing field I have avoided the über craze. Preferring to take taxis. Until we were just given the «tour» to our hotel from Palm Springs airport. Drivers must know people have GPS and can see where they are being driven. Feigning surprise at road construction? This is an age old tactic but GPS has changed this. We will happily jump on the Über car now.

At 7AM, I called the American Cab for a ride from hotel to airport which was 4.6 miles away. Kathy, the dispatcher was friendly and said someone would be there in less than 15 minutes. David picked me up 8 minutes later. So quick! David was great. He was easy to talk to, and he showed me exactly where I needed to go to catch the Amtrak Bus. The ride cost $ 16.65 plus I gave a $ 5 tip. I don’t usually take cabs, so I don’t know if that’s high or not. I would call them again if I ever need a ride again. Easy!

CREEPY!!! driver was very strange… had no clue where to drop me off! I told him my address and he said it doesn’t show up on his GPS then accused me of being some guy he thought he knew, i have never seen this driver before and he even admitted he does not know this part of the desert… Strangest cab ride ever!!!

We always use American Taxi when we come to Palm Springs. They are always fast, Friendly drivers, and on time. Fair rates too

Orders a cab for 430 in the morning he was there right on time and very courteous
Thank you for good service

This cab company suck, can’t be on time, been late to work 3 times no one can asnwers the phone right. I call 3 hours ahead if time and there can’t even call you or write the time you want to be picked up. I called city cab and no wait at all. There much have a bunch of morons working for them. The worst service ever. My mom called for service and had a cab drive call her to ask where she was and she said im in Desert Hot Springs where are you at and he said im in Pomona, really are there that striped.

Best to cab service in town picked me up within 5 minutes after yellow cab made me waste an hour and a half of my time.

Thank you (!) couldn’t have expected better. After calling, arrived early (when does that happen?) Complicated plans, driver completely adhered to, even gave personal number for pick up after ~ good reviews for driver Paul :)

Absolutely HORRIBLE company. Was in Indio this past weekend and the hotel we were at connected us to American Cab. It was 6:30 and we had reservations in Indian Wells (About 20 min away) at LGs for 8:30. At around 8:10 I asked the front desk to call and see where the heck American Cab was. The dispatcher said: Oh we couldnt find a driver to go all the way out there, it may be another hour??? Are you kidding me? Why didnt you call us at 7:30 to let us know? Yellow cab came in 30 minutes, we were 30 minutes late to our reservations and the whole meal was rushed. LGs is a very nice place and they were not happy about it.
Thanks Yellow Cab and Gabriel for saving the day. American Cab just go out of business and stop pretending to be a dependable company.

I take a cab or ubber every morning and I call ahead of time to insure I am on time. In the last week or so the service has horrid. They are never on time and sometimes don’t even show or show to the wrong location. Been late twice this week. They seriously need to work on the dispatching.

Things have just gotten worse. This is not a holiday weekend at all and it shouldn’t take 20 minutes to get assigned a cab in Curb!

Prebooked and preconfirmed a wheelchair cab to the airport that did not show. When called to ask where were they, was told, we came already and you were not there. We were at the Hyatt hotel and waiting 30 minutes early out front, as were the bellmen. They clearly lied! Thankfully, DESERT CABS came to the rescue and stepped up. They arrived within 10 minutes.
Don’t ever use American cabs, they don’t deserve the business.

Excellent fast professional service! Cab was there to pick us up within 5 to 10 minutes of calling, every time. Driver Luis, cab #44 was wonderful!

Go ahead and book these guys if you’re ok with your cab (s) coming 30 min late. We had a large party going to dinner so we booked three cabs to come all at the same time. Christina the operator said no problem, they will be on time. One was on time. Cab 2 was 10 minutes late (I had to chase him down the street because he got a little lost). Cab 3 was 30 min late!!! Thank god we broke up our group and some went in the first cab, or we would have lost our reservation and tanked our night. Other than that cans we’re clean and drivers were polite.

Sorry, but after an hour wait I can’t give this company a good review. Beyond that the cab was clean and the service polite.

Call a different company. We called several times to be picked up from the bar and were reassured each time that a cab was on its way. An hour later, a man answered the phone and rudely let us know that it would be 45 minutes until we could be picked up because he was ‘busy’ and he ‘told us that already’. Ummm no, maybe the drivers should all communicate better with each other because this is ridiculous. I need to wait 2 hours to get a 5 minute-​drive ride? Oh and thanks for being rude too, because that makes everything better at 3 in the morning. Dont bother depending on this company for ‘Arrive Alive’ either because clearly they are NOT dependable!

So inconsistent that you can’t really depend on these folks … and dependability is probably just what one is after in a taxi service. The dispatchers don’t car, the cabbies don’t care. I’ve booked with the Taxi Magic app before and had a cab waiting, then other times — no cab. Today was an example of the latter. When I called I was told it was MY fault because I booked with Taxi Magic and should have just called them. First of all, don’t SHOULD on me. Secondly, why does American Cab participate in Taxi Magic if they are only going to growl at folks who use it?
I use cabs in the desert a couple times each and every week, but American Cab is now off my list.
Rider beware!

The cab got us to our location no problem from our hotel in Palm Springs to the Greyhound after Coachella, however, this review is less about the ride itself and more about the customer service of the driver itself. I understand that each cab has a different driver and this is an isolated incident, however, felt that this needed to be published in detail.
I felt that the driver was inappropriately engaging in conversation that made myself and the other passengers in the car uncomfortable. I called him out on it ’cause no one would and I could tell based on the body language of the other girls that this was a horror movie plot in the making. After I called him on it he stopped for 4 seconds before continuing with his inappropriate topic. Thankfully the ride was short enough to just deal with it and to dismiss it as nothing more than a weird driver with very unsettling thoughts and topics. Before I proceed with the verbatim conversation between myself and the driver in regards to payment understand that most CA cabs are now equipped with a self swipper in the back for the customer protection and for technological advancement. I have been using this system all the times I have been in CA in other cities for the past 4 years.
Driver: Your total is (insert amount here)
Me: Okay I am paying by card.
Driver: We can’t take card the terminal is not working. But you can go ahead and try.
At this point I swipped my card and it went though.
Me: It went through fine, it’s all good.
Driver: Why the hell did you do that, I was supposed to call it in and now I won’t get paid for this ride.
Me: You told me to swipe it in the machine and you will get paid ’cause I just paid it successfully.
Driver: I still need to be paid and now you fucked it up. Do you guys have cash?
Me: No we are students and travel with gift cards.
Driver (demanding angrily): Give me your card I have to phone it in. Cancel the transaction on the screen now!
At this point I gave the driver the card ’cause I had nothing to lose, it was a gift card with a little amount of money since it was the end of the festival, therefore, not worried about being charged twice. Another note, once you swip a card and approve, you cannot cancel.
Driver: I can’t use this, there’s no name.
Me: It’s a Visa Gift card.
Driver: This is useless and you have no money. You need to carry money on you.
Me: We have combined $ 25 cash.
Driver: This is pathetic you can’t pay for your ride.
Me: We just paid for the ride.
We just wanted to give him $ 25 and get the f-​out of the car. He then went on to tell us about his daughter, child support and taxes to guilt us to into giving him more cash which we didn’t have. I am not a cold person by I didn’t give a sh*t about his sob story as he was not right in the head.
Because we handed him $ 25 cash just to get him out of the Greyhound station which was closed so it was just 3 girls and 1 guy out in the dessert storm in the dark. Anymore argument and we were afraid. Normally I would just walk out and say f-​you, however, no witnesses in a ghost town = bad idea. Also paying $ 25 with no paper record means that we cannot dispute this. I take it we gave him a $ 25 for not killing us.
Luckily the driver came back with new Coachella passengers in tow, therefore, we were able to get a plate number and cab car number, a blessing in disguise as when I get home from LA I may want to take this complaint further to the company themselves.
The passenger he dropped off, after talking about Coachella she seemed upset when I mentioned that she came by cab. I didn’t press her for details and all of us didn’t tell her what happened with the same driver but I could tell something happened.

Not in plam springs