The UPS Store

I had used this store and loved it — until it was re-​vamped after a flood closed it for several months. It’s obviously under different management now — the customer service is unbelievably bad and they are charging nearly double the prices that other UPS Stores are charging. I recently had two experiences — the first when I brought out some unbreakable presents for them to box and send to my son on the east coast. I had carefully bound things together but the person waiting on me just threw them all together and said they would box them up later. I really worried about how they were going to be boxed but paid $ 32 and left.
Two days ago, I took out an 18 lb. air purifier that needed to be returned to the manufacturer and was told that it would cost $ 124 to ship it PLUS the cost of the box and packing. They were extremely rude when I took it back. I then went to another UPS Store in San Rafael — shipped it for $ 84 (same UPS ground shipping).
I’ll never go back there — and I encourage anyone thinking of shipping via UPS, FedEx or USPS to consider taking it to another UPS Store.

Ripoff: $ 5 to print 15 pages because of $ 2.50 «computer use» charge to submit print job from my USB flash drive. Snippy attitude. No wonder the place was empty. Should have gone to FedEx Office instead.

LOVE LOVE LOVE this store! Always friendly, always courteous, always prompt.
Having said this, I would really like to know where the drivers who deliver packages for UPS emanate from as they SUCK. Consistently delivering my neighbors package to my carport rather than drive down the hill to my neighbors house. I made the unfortunate mistake of putting my neighbors address on my carport with an extremely large arrow pointing down the hill (As drivers were constantly getting lost). My repayment? Even when speaking face to face with the driver to inform him of where my neighbor actually lives I get, «The address is right on this building and so thats where I’m leaving the package».
If anyone knows how to complain about drivers let me know.
I’m done now.

Frank Cruz and staff go above and beyond to help everyone and make it look easy! They are prompt, competent, relaxed – including showing grace under pressure. You would be hard-​pressed to find anything better!

Simpy the friendliest and most professional UPS or any shop around… think they are really too smart to work there and maybe growing pot in the back as a hobby as they have to be bored… kidding :-). Thanks!

Quick, convenient, and definitely professional and ALL business!

Nice staff. Chris was very nice and helpful. I was able to ship my packages via Ground Service, no problem. I would recommend this location to everyone. Keep up the good work guys!

There is no question that this store is Top Notch. I have a private mailbox there, and was thinking about saving the money and finding something cheaper. NO WAY!
10 months ago I had to take off suddenely as my mother was quite ill and I stayed with her till her passing… What happened in the next 10 months was shocking even to me. This store with it’s profound Owner, Frank, took care of ABSOLUTELY everything for me while i was away…
They forwarded me my mail in 8 different places. They called to make sure i was still at the proper address.
They held packages for me for 10 months, until I got home without a word said.
They even called if I got a «red flag» letter, like from the registry that looked important and may have needed to be attended to.
I felt like I had a mail mid-​wife, a private secretary that i could count on which allowed me to relax and not worry about if i was paying the bills on time ect…
I could not write enough positive things about this company and the usefullness of paying that LITTLE extra to house my mail box in there «suites»!
–Not to mention they get to know you and when you drive up and if they see you, your mail is waiting on the counter for you with a smile… So if you live in th area please check them out, they are more than worth it! We live in times were safety is important, i am glad as a single woman to have all my mail sent there and not to my home! — -Cheers to the simple happy things in life, and this is certainly one of them!
—-THANK-​YOU– T. B. — –

I came in here very agitated because DMV told me the wrong information regarding fingerprinting. All the workers were very respectful and courteous and one girl spent twenty minutes (out of kindness) to help me find the right place to contact regarding the prints. No I didn’t buy anything here, but I definitely recommend this place. The people working here are extremely personable.

these guys are very friendly and know their stuff. I like to do business locally when I can, the shop they have at the cove shopping center is very convenient.

These guys beat any UPS, FedEx or Postal service I’ve used before for fast, friendly and efficient service!
Someone has trained them well in CUSTOMER SERVICE. In and out in just a few minutes (sometimes that is a good thing!!!).
Just bring them your «widgit» and it will be packed and shipped promptly. One of the few services in Marin that doesn’t cost an arm and a leg. Worth it to go out of your way to use them.