Enterprise Rent-A-Car

We were waiting in line to get the cheapest car they had and they told someone else it would be $ 25 per day for their car. When we got up to the counter they said they only had an suv left and it would be $ 35 per day plus $ 20 a day for their insurance! The staff was friendly but I found it really shady how the pricing changes for different people-​all we wanted was the cheapest car to drive while one of our cars was in the shop and instead, they told us they would give us a ‘great deal’ on an SUV for like $ 55 per day. Luckily a friend helped us out instead.

I booked a rental for a mid size SUV for a trip to Seattle for five days. I was picked up at my home by a young man who was quiet but pleasant. He was driving a blue Subaru Forester. Upon opening the door, I looked down and noticed the seat covered in stains. I didn’t mention anything to the young man who picked me up, hoping that this wasn’t the car that I would be given.
In getting to the rental office, I was greeted by several associates, Chase being the one to help me out. He was very nice & eager to assist.
I let him know I was there for my rental pick up and very anxious to see what I would be getting. We made small talk about my trip and about my previous rentals.
Chase tells me that the mid size SUV they have available was the one that I was picked up in. I, unfortunately, was not happy with SUV due to the stains on the seats. I asked for another vehicle. At the time they did not have any other mid size SUVs available. I asked about a mid size car comparable to what I had reserved.
Chase was very accommodating and had two cars that he thought might fit what I was looking for. The first car, a Chevy Malibu, would have worked out perfectly. Bummer about this car was that the handle for the back adjustment for the drivers side was broken. Being as I was the one who would be doing all of the driving, I wanted to be comfortable. The second car, a Nissan Altima, was a bit too low to the ground for comfort.
Chase was finally able to find an SUV/​taller car to fit my needs, a Dodge Journey. It was larger then I would have liked but as I would be doing some shopping in Seattle, the space was welcome.
Before leaving on my trip, I did ask Chase to make a note on my account/​file about the cleanliness of the original car & how I wasn’t happy with how that turned out. I’m a frequent renter with Enterprise & was sorely disappointed to start off.
Upon returning the SUV on Sunday, I verified that the notation was in my file. I was also surprised that I received a discount for the issue with my rental.
I will definitely be renting again from Enterprise & this location.

I originally thought I booked at the Beaverton location once the error was discovered the Beaverton office shuttled me over to Tigard. Upon checking out the Ford Expedition the agent discovered the location had not had time to prep the car properly. The manager stepped in and on his own gave me a ½ tank of fuel. Since it is winter and I was driving just driving to Eugene for the game, this was a nice surprise. Both offices were very helpful. Whomever inspects the cars on return should have done a better job. The front end needed alignment and the right front brake squealed when stopping. I reported it the next day. Overall a good experience.

I had rented a few times from this Enterprise Rent-​A-​Car location before, but not again after my recent experience.
I had rented a car for Saturday and Sunday, dropping the car off at the location for an after-​hours return. Before returning the car, I filled up at the gas station next door. The next day, my bill was sent by email with a fuel charge for 3 gallons of very expensive gas. I called and asked to be refunded this amount. I was assured by the manager that it would be refunded immediately. One week later, it still was not refunded to my credit card, so I went in-​person to the store. I was assured once again by the manager (a different manager than the one on the phone) that the fee would be refunded to my credit card. After four days of waiting, I gave up waiting and called my credit card company to contest this additional charge. They were very helpful and the charge was immediately refunded.
Don’t rent from this Enterprise Rent-​A-​Car location unless you are willing to contest charges on your credit card and keep all receipts!

I rented a car here just for one day and utilized the «Pick Me Up» service. Karen picked me up and was very kind and friendly and Conner got everything set up for my car. Fantastic customer service and very convenient location to where I needed to be.

On February 24^th, I took my vehicle to a well-​known auto repair shop to have some repair work done to my vehicle.
An extremely nice Enterprise employee, named Anamele, picked me up from the repair shop and took me to her workplace, so that I could rent a car. I was very impressed with her professional and friendly demeanor. After she took me to Enterprise, she entered all my information into their computer program, helped me select the car, and even vacuumed it for me. After I decided to rent a silver Ford Focus, I loaded my bags into the car and placed my garage door opener on the window visor (big mistake!).
On March 3^rd, I was informed by someone who works at the auto repair shop that my car was ready. I drove the Enterprise car rental to the establishment, and I was very happy with the repair shop’s work. I transferred all of my baggage from the rental vehicle into my newly repaired car. One of the auto body repair shop employees told me that I could just leave my car in their parking lot and she would have someone from Enterprise pick it up. This was indeed very convenient for me since I had several appointments that day. Around 9:30 that night, I pulled into my driveway, and immediately noticed that I had forgotten to grab the garage door opener from the window visor. That night, I left a message on Enterprise’s phone system about my oversight.
On March 4^th, after waiting until 10:00am for a return call, I decide to call again. I spoke to a lady, who was very pleasant, but not really that helpful. The lady, who I talked with, said that they had several garage door openers in Lost and Found, and she said that I could come by the office to see if one of them was mine. I promptly did so.
I arrived at Enterprise around 11:00am. Just as I was pulling into their parking lot, I saw someone driving the vehicle that I rented out of the parking lot! I rushed into the office, and told the receptionist/​manager the situation. She said that an Enterprise employee had to make a quick errand. The receptionist/​manager told me that the Ford Focus had not been rented by anyone outside of the company from March 3^rd-​March 4^th (11:00am). Apparently, the only people who had driven the rented vehicle since I dropped it off the night before, was a gentleman who picked up the car from the auto body shop on March 3^rd, a corporate employee and the employee who had just left the building with the vehicle on March 4^th. After hearing that bit of news, I was very hopeful that someone would have found contraption.
While I was waiting for the Enterprise employee to make her way back to the office, the receptionist/​manager went and grabbed a basket that contained 8 – 10 garage door openers and asked me if one of them was mine. Unfortunately, none of the gadgets belonged to me. I was frankly shocked that so many people had made the same mistake that I did. The fact that Enterprise had such an accumulation of garage door openers was also worrisome to me because this was an indication that the organization probably doesn’t make much of an effort to contact renters when they leave belongings in their cars.
About five minutes later, the employee who used the Ford Focus pulled into the parking lot. The receptionist/​manager said that I could follow the employee back to the car that I had rented to look for the garage door opener, which I did. Unfortunately, the contraption was not in the car.
I made my way back to the office and spoke with the receptionist/​manager, who was again very polite and professional. I asked her if she could call the corporate employee who used the vehicle a few hours ago. The receptionist/​manager did this for me, and found out that the person did not find a garage door opener. I also asked the receptionist/​manager to ask the gentleman, who picked up my car from the auto body shop if he had found a garage door opener. She said that he was not in the office, and that I was welcome to wait for him to come back to the office. I asked her to have him call me since I was in a rush. The receptionist/​manager said that she would have the man call me back. Well, after not hearing from the gentleman, I left a message on March 4^th at 12:00am for him to call me back. It is now March 6^th, and I have yet to hear from him.
In summary, I think Enterprise hires very professional, friendly people. However, I think that additional after-​sale training is necessary at this branch. The entire sale process from start-​to-​finish needs to be a positive experience in order for a customer to want to do future business with a company. Initially, I would have given the company 5 stars; however, after this ordeal, my opinion of the organization has been adversely affected. It is doubtful that I will ever rent a vehicle from this Enterprise location again.

I sold my car and needed a rental for a couple of days. Lukas set up everything with ease, and I had a great car at my disposal. When I returned it, I even got a ride home!

Really good service overall. I needed a large SUV to head to the mountains last minute and to my surprise they hooked us up with a brand new 15′ Cadillac ESV Escalade. The car was stocked with premium features such as heads up display and safety alert seat that sends pulses through the seat cushions. Lukas (who picked us up) called the next day to make sure everything went well. Highly recommended!

Well two for two. These folks have left me waiting for over an hour each time. This time they informed me the car i rented is not available so they chose to not pick me up vs put me in another car an start my work day. If you have another choice I suggest you try them and do not recommend this location!

I can say that this location is a winner !!! Christian, Rob, Ryan are very nice people and know exactly their job!!! Very friendly as well!!!
I have used this location before and using it now again!

I’ve rented here for about a month and half because I was waiting for my car to get here from another state. One of the best things about Enterprise is that they will pick you up and drop you off whenever you return or need the car. Because I’ve been to this location so often, I pretty much know everyone who works here (Lukas, Rachel, Tyler, Rob, Christian, etc) and they were all extremely nice and helpful. There wasn’t one person that treated me unkindly.
One of the cons to Enterprise, is that although you may book a certain car, that car may not actually be available and you will have to get a another car or wait a really long time. To solve this, rent the cheapest car online. I usually did this and they would never have the cheapest car (because it got rented frequently) and I could then have my pick of a different/​larger car for the same price. This isn’t always the case but it worked for me.
Note to future renters: make sure you book online because the prices are cheaper AND ask about possible discounts. I usually got a discount for having a Costco card.

Was greeted by Rob in a kind and helpful way. He upgraded us when he found out we were driving to Vancouver BC. He was very thoughtful to make sure we knew how to contact Enterprise in case of emergency. Bathroom was in horrible shape, that’s the reason for only four stars. I would pick up again at this location.

My car needed repair after car accident and the body shop arranged rental car for me from this place.
When I dropped off my car at the body shop the guy from enterprise came and picked up me and other lady.
But, when we arrived enterprise, they said they got just 1car, and gave the car the other lady because I left my drivers license at my work.
They gave me a ride to my work so I can get my drivers license. Thank you for giving me a ride, but seriously? The guy gave me a ride keep checked and sent text while we caught in red signal or driving slowly.
And the lady at the counter ask me do I need to go work soon, so I told I have a class at 10am.(I arrived at there about 8am) She told I can get a rental car soon enough to get in class w/​o knowing which school I go to. Ironic…
Finally, they got an available car in Tualatin branch, so I was delivered to there like the other reviewer below…
After initial car checkup and paper work, I could go to school but that time was like 10:10am already. I wasted about 2 hrs to get my rental car that my body shop arranged at least 1 week ago.
THANK YOU FOR KEPT ME TO LATE FOR MY CLASS!!!

We’ve rented many times from this location and they are always very professional and friendly! Great group working there!

A great way to get around town without having to tow your own car! We were Rv’ing for the week and realized that renting a car would be cheaper. We chose Enterprise because they pick you up. I don’t know why more companies don’t offer this because it makes a difference who you want to pick to rent a car from. I also like that they have Autoclub discounts.
We had called in advance to schedule when we would need the car. Once we arrived in town we called again to verify all was on schedule. No worries at all they were ready to get us at the scheduled time!
The car we choose did smell of smoke so when we got to the store they offered us a different car and would give it to us for less.
They called us the next day to make sure the car was working out for us. A great touch!
We brought the car back once we were done… and everything went smoothly. They even charged us less then we expected. A nice surprise!
We will use them again the next time we travel to Oregon!

Standard car rental place. I had some work being done on my vehicle and asked the autoshop to set up a rental car for me. It was a request and he obliged, does it all the time.
When I went to leave my car at the Autoshop, the Enterprise guy came and picked me up to get me my rental at the Enterprise shop.
There weren’t any cars available. Cue– Jerry Seinfeld episode.
I was in a cheerful mood, I guess so remained patient, the fella that helped was reassuring, «we’ll get you something» Geee! Thanks, you better, that’s why I am here.
I had to be taken all the way from Tigard to Tualatin to get a rental. Very annoying. Monday morning, I had to go to work. Process took about an hour.
It worked out. When I went to return the car, the manager asked how things went, I shared my story and he offered me a free upgrade on my next rental. I do appreciate the question and the service there.
Other experiences in the past have been okay, not great, not bad.

Great staff, great helpfulness. Very easy to get in and out of with short notice for getting a car. I will continue to use this location when I have to get rentals because one of my other vehicles is in the shop.

My husband and I have rented from this location many times over the years (mostly related to work trips). The location is great, the staff are professional, and I have never had any issue with the cars.
HOWEVER, do know that Enterprise has a policy regarding reservations — just because you made a reservation, even months in advance, does not mean 1) that the type of car you reserved will be available (e.g. you wanted a mid-​size sedan, all they have is a minivan), or 2) that they will have ANY car available for you… at that location. More than few times I have taken my husband to pick-​up a reserved rental car and we then had to drive to the Enterprise on Barbur Blvd or downtown because they didn’t actually have a car for him. It seems strange that you can make a reservation and someone else can walk in half and hour before you and they get to rent the car that was intended for you, but that is what happens. Other than this, they are great, but just know that this might happen.

I love renting cars from this place! They always give me great customer service and they even picked my up from home to rent a car. Always fast, friendly, and honest!

I’m very happy with my rental experience with this Enterprise office. The ladies in this office (I didn’t see any guys either day I was there) know how to be efficient and friendly. I needed a car for one day while my car was being repaired, and even though it was a last-​minute arrangement, they gave me a great price for the day and put me in a much better car than I thought I would be getting for that money. They were quick to pick me up at the mechanic’s shop, quick getting me on the road, and quick getting me back to the shop the following day.
And… thanks to this office being located just south of the Multnomah County line, I was able to avoid a hefty Multnomah tax that would have added almost $ 10 cost to the rental (stupid Multnomah County, stupid).
For having to rent a car, this was the quickest and least-​hassle experience ever. Thanks ladies — I’ll be back.