I had a faulty product that another kiosk refused to replace for me. I was told that the regional manager worked at this location, so I made the trip across town to talk with Ryan in person, since the phone was busy for 45 minutes. Upon my arrival the manager was there and seemed less-than-enthused to be working. I told him my story and explained that I had tried to call for the better portion of the last hour. After glancing at the phone, he stated«Whoops, looks like the phone has been off the hook for over 3 hours». At this point I had made 3 special trips to their kiosks to replace my faulty screen protectors. The first, to Pioneer Place about 1 week after my original install, was great and helpful. After THAT screen film was ALSO bubbly(all within 2 weeks of my purchase) I returned to Pioneer Place. The sales clerk was not willing to replace due to «being beyond my 1 week warranty» I decided to take my issue up the chain — driving all the way into another city to do so. To make a long story short: I acted promptly to take advantage of what this product promised and I ran into 2 sales clerks who essentially told me that my investment into their company was a bad one. Thankfully, the«regional manager» at the Washington Square kiosk damaged my shield more while trying to prove to me there was nothing wrong, so he was forced to replace it. I would not recommend this company to anyone until they do a little customer service training. $ 30 for a piece of film is only worth it if you feel good about the company that you are supporting. There are a few good employees, but unfortunately they are not the ones in charge.
Jana S.
Évaluation du lieu : 5 Chicago, IL
I am so thrilled to have found this life saver! I have an iphone, and finding a screen protector that doesn’t peel in a matter of a week is close to impossible. Invisible Shield has a booth/kiosk located in front of the Apple store at Washington Mall. Sure, these shields are a bit more pricey than others, but they will last a long time. Also, the shield(which truly is invisible — no bubbles or things of that nature) also comes with a lifetime warranty. So, in the case this screen protector decides to peel, I will have a back up plan. So, if you have a phone that you would like to have protected from scratches, I highly suggest to go here and invest in a shield. This is not only for iphones, but also Blackberries, Android, etc. Also, spend the extra $ 5 to have it installed, it is worth it. Absolutely AWESOME! Trust me on this one.