Public Storage

Excellent staff, easy move in. All units are at ground level making it very easy to get in and out.

There is SO MUCH moisture in my 10×15′ $ 155 per month storage unit that my boxes collapse and everything falls over. I’ve spent countless hours re-​boxing my belongings so I can actually re-​stack them, not to mention finding broken belongings! The space also gets excessively dirty as though they are using a blower to blow debris INTO my unit, and things become covered with a black dust, Im guessing due to the proximity of a busy freeway. When I complained to the person who called me back in place of the manager I asked for, she was very pleasant indeed, but robotically told me that, according to Section 8 of the agreement, the contents of my storage are MY responsibility. In other words, they get to charge me $ 155 per month, an increase of $ 20 over what I paid over a year ago, for a sub-​standard storage facility, and I can use my insurance to file a claim for damages. What a sweet deal for them! I wish I’d never moved from the Public Storage facility just south of this one. My understanding is that it is owned by the same people, but it was like a real storage space, and my things got a little dusty, but that was about it. I moved because my rent there went up, I could not afford it, and now I’m paying as much for a crappy unit! Live and learn… you really do get what you pay for!!! Shame on you, Public Storage, for offering such a weak product/​service!!! As for the plethora of 5-​star Google ratings??? I haven’t a clue!!! Customer service is indeed a huge part of it, but what about the facility itself? What about Public Storage’s responsibility to offer a facility that actually protects our belongings? Can’t wait to be able to move everything out, once and for all and be done with Public Storage for life!!!