Robin Blakeslee Smith, LMT

This massage therapist practices in a Karate studio called Seishindo Karate in downtown Tigard on Main St. But she also practices at another clinic on 12 755 SW 69^th Ave #202 in Tigard, with another massage therapist listed as Kathryn Arden Kelley. The reason I mention this is because they use their information interchangeably, thus I was confused as heck who my texts were coming from. I had originally received a text as a result of a voice mail I had left. She didn’t respond to my 2^nd text question, so nothing came of it as far as making an appointment, I thought at the time it was Kathryn I was texting but apparently it was Robin who sent the text whom I spoke with later.
Anyway, I spoke with Robin on the phone twice. I gave her all my personal information including my auto insurance info so she can bill. I will no longer be giving out this info in advance. That phone call she offered to come to my home 2 days later because when she asked if I was okay with the noise coming from the karate next door, I said it wouldn’t help relax my muscles. I forced my poor roommates out of the house too. I turned up the heat to a crazy temp knowing it would cost a lot so that we can do it downstairs where there is more room but it’s normally crazy cold. This was days after my accident and I couldn’t wait for some relief, I can’t tell you all how miserable I felt and she knew this too.
I waited and waited. Then I waited some more. Guess what I did after that??? I waited some more, yey! 20 minutes after the appt was to start I called her and left her a voice mail that went directly to her. No response. I also texted her at that same # as well as the other # they share. No response. Checked my phone, all bars were there. I was so desperate for relief I didn’t want to leave the house in case she came, plus I was pretty bed ridden the first couple weeks post car accident. The next business day I called the # they share and Kathryn apologized for Robin, and that was it. All weekend I didn’t know what was going on, and it ruined that Saturday for me because I could have had a therapeutic massage from someone reliable and potentially been a little more mobile as a result that weekend.
I am an understanding person. Had she called at any point I wouldn’t be writing this review. But it’s so unprofessional to stand someone up and to not respond to my calls either. It’s like people don’t care about earning money nor their reputation. When you make a mistake, you apologize and try to fix it. You don’t hide cowardly, that’s so wrong.