T-Mobile

We just finished with Miguel, who was working the T-​Mobile kiosk in Washington Square. We had 5 phones lines that we were interested in upgrading to smartphones. After walking around to the different wireless companies in the Square, we decided to go with T-​Mobile. Miguel was so very helpful and answered all of our questions fully. Not only that but he was quite patient with us old folks that had no idea what we were doing, and stayed late to make sure all of our needs were met.
We were concerned about changing the carrier we have been with for years but Miguel has made us feel great about our decision. We would recommend anyone looking for cell phones to get in touch with him! Thanks Miguel… you rock!

If I could give 0 stars I would. DONT EVER GET T-​MOBILE, IT’S A SCAM! I paid 50 $ for service and the idiot told me I could put the sim card into any phone, but it didn’t work. I have a jailbroken/​unlocked phone and he failed to mention that I HAD TO GET A TMOBILE phone for it to work. I called in to get a refund and the supervisor was USELESS! She said she couldn’t do anything and she doesn’t believe that it is a scam. IT IS A SCAM WHEN YOU’RE SELLING SOMETHING THAT DOESN’T WORK! I will NEVER go to t-​mobile and ANYONE who thinks they’re saving $ to switch over is a fool! DO NOT TRUST THEM. You wonder why nobody goes to Tmobile and how desperate they are to pay for your termination fees, now you know, because they’re a piece of sh*t company.

Worst customer service ever, don’t even know the facts about their own plans, not mentioning any names, but there is one woman working there that needs to adjust her attitude.

Poor customer service!
I would like to of given less than 1 star if I could have.
My boyfriend was a manager a few years ago at a different location and he stays up on the latest phones, things they offer etc. Before we got there we had spoken to a customer rep over the phone who said she’d put notes in the comp. for when we went into the store to trade our phones we wouldn’t be charged for a restalling fee because of something they hadn’t notify us on their end before we had gotten our recent phones at the time. So, all we were gonna do was go into the store and get different phones. We had barely had ours for less than a week.
When we got to the store we told them the new phones we wanted. They made it like it was «aww jolly». We told them we spoke with someone over the phone, she had left a note in the computer. The guy started setting our new phones up so quick that I wasn’t even sure he was paying any attention to what we were saying. When he was pretty much done he said there weren’t a manager on site and they wouldn’t be able to over-​write whatever they need to to give us the phones without charging us.
By then my boyfriend was already irritated so we just ended up paying an extra $ 100 for the phones and left. They wanted us to come another day to see what they could do. Seriously, why would I go back to the store when they made two mistakes already.

Seriously??! Is that how customer service rep. suppose to treat their customers that way? ERR!!! I am so frustrated with T-​mobile and what can I do about it?
I have been using T-​mobile for 9 years. It’s fine. It’s cheaper, yes I know. But, a month ago I went into the store and have an upgrades on the old crappy phones that my family used for years.
They changed my plan rate without telling me, charged my family extra $ 10 per month. On top of that, they over charged us $ 5 on each additional line, plus messed up on our web plan.
Not only we were experiencing problems with our plan rate. Our text message plan got cancel out of nowhere (their mistakes!!!), and they started charging us on each text message we sent. Luckily, I was checking my account on the internet and found out before they sent us the bill of that month.
So I called t-​mo again and the rep. on the phone told me that he was going to fix it. I waited on a day and that didn’t happened. So, I called again and had trouble speaking to the rep. because he didn’t understand my English? So, I had to do it on «live chat»? Then after talking, calling, chatting for days, I finally got it corrected.
And now, I am still trying to fix my plan rate that got over-​charge and I am very unsatisfied with how they treated me and how they were dealing with my account problems. I didn’t even cost that problems in the first place, their rep. made a mistake on our account!!!
Wasted my time and now I’m still stuck with their contract.
I don’t even want to give them any stars, but I got no choice here… ERRRRRRRR!!!

They don’t really know what their doing based on half a dozen trips there over the years. Even VERY basic technical problems they cannot help with. They refer you to C.S. for everything. Their not particularly friendly. Not sure what is their purpose then. I left a msg for the manger twice who never called me back. TMobile in general I am not a fan of, was with them for 8 years and they never gave me the government employee discount that I asked for many times during that 8 year period and they do offer it. I got overcharged about $ 800 because of this. Anyway, I haven’t been with them for a while now and I don’t recommend TMobile in general nor this store. I can’t give a recommendation for better because all cell companies will rip you off and many offer you untrained employees in their stores. Such is the standard it appears, they know we have few choices and their all the same LOL. My friend says they all «suck big hairy monkey balls.» I guess that’s pretty bad huh? Sometimes you can get better service at an unauthorized kiosk dealer. They get 2 stars for being a little less expensive than the rest minus Cricket.
They are capable of two things only when you have a problem with your phone. One is to take out the battery out, then put it back in and restart your phone. Oooooh that’s tricky! They call this a «soft reset.» The other is to have you call customer service and have tier technical level 1 support do what they call a «hard reset» which deletes your pics, contacts etc… if you don’t know to save it in advance, and no, they don’t always tell you. lol. So you’re better off seeing this place as a sales office only, and even then there are issues (as indicated in above paragraph regarding government employee discount not rendered). Phones are a better deal online, why bother with the store? It’s not like you can test their quality while in the store.
Here’s the breakdown, this is off topic not store related but I will say it as an FYI. With Tmo reception isn’t always the greatest, you have few bars sometimes and you know you will get disconnected. so you’re prepared. With AT&T you have better reception where Tmo doens’t get it (Macys, VS & BBW at the mall lol), but you get dropped calls when you have full bars for no good reason. There are weird holes in their coverage. Either way not great. But I can talk inside some stores I couldn’t before so that’s good lol.