The Fixture Gallery At Consolidated Supply

Our Contractor sent us here to pick out a sink, toilet, vanity and associated faucet and shower setup. We spoke to Shelby and she was a total professional.
We kind of knew what we wanted and they carry the brands and even the specific models of sink/​toilet/​faucet we were interested in, so we were able to touch and feel and compare. It was a very easy process. She will write up our picks and send them along to our contractor and a copy to us, it is all very transparent cost wise.
I am very excited to be making progress on my bath remodel! Next thing, tile!

My contractor buys his items here so he had me stop in to choose some for my project. Wow, what a gorgeous space with loads of options. Lorri was quick to greet me, she listened intently to what I was looking for; budget, style, etc. She showed me my options, offered some suggestions, we discussed the pros/​cons, she’s incredibly knowledgeable and friendly. This was one of the most painless home shopping experiences ever! Within about 40min I had all my items chosen, she took note of all of them, gave me her card, and will contact my contractor. Go see Lorri, you won’t be disappointed!

Amazing layout of sinks and faucets of all kinds. Sierra, our saleswoman was top notch in her suggestions and a joy to work with. Well worth the drive out from Portland.

My experience with the fixture gallery was just terrific. I recently completed a huge, three bathroom remodel and I purchased all of my fixtures, medicine cabinets, vanity lights, and towel bars, and grab bars from here.
I love all of the salespeople who work at the fixture gallery in Tigard, they were all super helpful! I worked primarily with Sierra, but due the size and scope of my project I literally had help from every salesperson in the gallery — and believe me I needed help. They were great at solving my last minute problems, helping me if some item I had purchased wasnt going to work or getting a new set of plastic screws for my hansgrhoe shower regulator when my poor plumber accidentally cut them too short! They were patient with me when I would come in a rush, realizing I needed something I had forgotten to purchase — they were all just super wonderful.
The design advice was really stellar — I just loved shopping there, everyone was such a delight and so helpful! I am sorry I am just going on and on but these guys are great. I highly recommend them I have nothing but high high praise for these folks! If I can, Ill attach pictures of the beautiful things I bought here with this review.

Sadly my worst customer service experience in 2012 happened here… repeatedly.
You know the Portland mantra, «buy local, support local businesses, yada, yada, yada.» Got it. Totally on board. Except when you feel like you are paying a penalty in both time and finances by going that route.
2012 was the year we decided to upgrade multiple kitchen and bath fixtures in our house. There are several specialty shops in Portland with a wide range of items beyond what you can find at Lowe’s and Home Depot, but I wanted to stick a little closer to home.
I was very excited to find this showroom just blocks from I-​5 and the store itself is lovely. I’ve never been an internet shopper and while I research the bejesus out of retail items [1], the actual purchase of anything significant only comes after the all important sniff test. Or in this case, the touch and see test. Especially when you are looking at various finishes, you really need to see these items in person.
A good friend, who recently went through a kitchen and bath remodel, recommended ordering through an online site. But, I decided to be a good little local consumer and ordered roughly ten items over the course of six months here. And while some of the in person experiences were swell, the overall experience was not.
First of all, they seem woefully out of date regarding communication. Any retail business not taking full advantage of the web in this day and age is really missing the boat. They do have a website, and it turns out there are eleven locations throughout the Pacific Northwest, but it is minimal at best. There is one link to an employee’s email, but we had a series of miscommunications by email, phone and in person.
Several employees work at the store, but rather than deal with just one person we had multiple contacts. Because we didn’t have a simple order (multiple items, some were on back order, etc.), it never seemed like the person we talked to knew what was going on. And when I compared the price I paid to the on-​line site, theirs wasn’t as good. So throwing a few extra dollars their way ended up feeling like a really bad idea based on the poor customer service.
By the end of the project, I was ordering from the other on-​line website. A few clicks of the mouse and items would magically appear on my doorstep. Go figure! Because I will always feel the need to see before I buy, I’ll still stop by here. But actually buy something from here… nope.
[1] It took me roughly 18 mo. and two dozen test drives to select my latest car.