Autoserv Tilton

In my family we have a total of 3 Volkswagens. We sometimes get them serviced here, and it is okay. They tend to be more expensive than our local car repair shop. Recently I started looking at new cars, because my ’04 Jetta is about to bite the dust. Since I have driven and loved that car for 11 years, I’ve been wanting to test drive the new Jettas and Passats. When we went to Tilton AutoServ to test drive, we were told we could not test drive a vehicle without a salesperson in the car. This was very strange to us, considering we have test driven (by ourselves) at 3 other dealerships, no questions asked. When we first asked one salesman if we could take it out ourselves, he gave us attitude and said «It’s not that stealth of a process is it?» and we walked away. When we spoke to another man, he seemed offended that we didn’t want his sales people in the car with us. They said it was because of insurance reasons; however I was told that if I came in knowing I wanted to buy the car we could have test drove it by ourselves… Unfortunately for them we will be buying elsewhere. (Since this experience we have test driven at an additional car place, by ourselves, no questions asked).

My 85 yr old mother went in for a oil change. 2008 altima 40,000 miles 950.00 dollars later claimed she needed oil pan and sway bar. Rental car also thanks they came down from Her first Est. 1200.00

We bought our 2012 Town and Country van from them and have always gone to them for service. They were ok for the most part, a few issues here and there with missing paperwork and such. The final straw was today though. We made an appointment to get some recall work done on our car and gave them all of the details for the recall. My wife gets there and instead of the car being fixed we are told they don/​t have the part and we will need to reschedule. I later called the manager and asked for an explanation of hwy they din’t have the part. His answer? «I don’t know.» That was it, all he had to offer. My suggestion, DON“T GO HERE!

My relative ordered a v8 pickup and these guys delivered a v6. Not anticipating the bait and switch, he signed off and now has no recourse. Be wary.

They get you in the door by posting ads on used trucks that are too good to be true. You get there and truth be told it’s got almost 200.000 miles and the frame looks like bacon. But it’s all highway miles. Lol
Then you find a better truck. And the price magically increased 2000 bucks within 20 minutes of test driving. Avoid this place.

Went there with complete write up of the vehicle I wanted to ORDER, as I explained over and over. I wanted a price on that vehicle. The salesman, Paul, was nice, polite and I got the idea that he was newer there. Then came the inevitable sales manager. Wow, like a scene out of a bad movie, this guy would not price the vehicle I brought him, would not give me a trade in value and only wanted to put me in something TODAY, no matter how many times I told him I wasn’t buying off the lot. I was looking at a very specific vehicle, a 2015 F-​150 Platinum, all this sales manager (John) wanted was to get me in something, anything, today to get his numbers up. I felt like I needed to take a bath in degreaser when I left. I really wish Mercedes or BMW made pickup trucks so I could buy from a dealership that treats customers with respect…

Well, we regrettably went to the Tilton location.
We arrived by appointment for routine service. Service dept. processed our vehicle with no complaints, nothing special either.
At first I thought that the café was cool, until the realization that it’s because they will trap you there all day.
While waiting we were pleasantly approached by Lacey S.
Upon request she pulled up the Rogue we wanted to test drive, so far all good. She was sincere and tried her best to get us in the Rogue despite it being slightly out of our budget.
Lacey goes to get help, my wife returning from service dept. over hears her saying she’s in trouble and needs help.
In comes the ‘king of cliché salesman,’ Paul. Oh, boy. Ya.
He sits down using this façade of friendliness with a obvious fake polite demeanor, unlike Lacey who was warm and sincere.
FYI, Lacey stated she was here for four months after I asked her… Yet already better than… Paul.
Paul… the typical horse’s ass salesman directs us to a standard model (that he later revealed never existed, oops ‘I was mistaken we don’t have it here’) then quickly and randomly throws in ideas of a Honda.
I asked which he was talking about but he kept darting back and forth until I stopped asking about a cheaper standard model.
After irritating interruptions by Paul and four cars later he tried the bs focus on variable monthly cost and not the fixed overall cost… Exhausting.
After repeated attempts to focus on the cost of the vehicle he tried using verbal judo, getting me to say yes then switch up to his bs routine again.
I then felt pressured and almost bullied so we decided this was over and we needed to process, research, and evaluate the million choices and intentionally confusing (well known and dreaded) four square.
Lacey was understanding the first time when I said I sleep on any decision over $ 2K. Paul, nope, «what can I do to get you to buy tonight,» for the fifth+ time.
I said, ‘nothing, no, not happening,’ ect. Every damn time. Trust me Paul the putz, I stand by my word. No.
I can’t even get into all of the small things either. So rude and pushy. So now screw you AutoHell… Sorry Lacey, we were really going to come back to lease… Now you all can suck it.
I had to rudely stand up and force my way out the door. Lacey trying to politely state she can’t hold us here, wtf yea no shit, and then Paul comes running over like the good little bunny he is and began verbally harassing us on the way out.
I said call me with the last offer, but oh god how dare I leave.
My wife finally asked fine, how much a month?
He told me $ 370 or something. I then asked well, how long… Since it was 490 before.
He then tried handing me the typical chicken scratch four square saying here (read it). I said oh ‘no, tell me,’ for I’m not falling for that confusing toilet paper he wrote on. I then said how I knew what he was doing, trying to confuse and stress us with that written mess.
Lacey tried to encourage us to come back since she worked all day the next day, but Paul no… Kept persisting now. Classic.
I’m a salesman and know these bs strategies… Even saying this to Paul didn’t do anything.
Paul started to get more aggressive and likewise myself.
I haven’t eaten (being there for five hours) and dealing with this man child was beginning to set me off. I sure as hell refuse to spend a dollar in the café.
Lacey saw this and tried to let us go, finally we forced the pitch to end with limp handshakes and left.
Horrible.
Never. Never going back, for the rest of my life.
I will post this everywhere and tell everyone.
Rude, typical sales bs, and exhausting.
Good job, AutoServ…

Was working in the area and the fuel pump on one of my company trucks died about a ½ mile from this dealership, figured why not.
Took it in and got a price quote of around $ 500 for new pump installed. The service advisor called and told me, great news, it wasn’t the pump it was one of the coil packs, so it will only be $ 250 (a new coil pack costs about $ 50 and sits on top of the engine and is easy to replace), great I said. Sounded kinda of iffy because I was about 95% it was the fuel pump but hey, whatever. The service advisor called back in about an hour, yeah, not only was it the coil pack but it’s also the fuel pump too, and yeah, by the way I quoted you the wrong price on the pump, it’s $ 750 installed. I said, don’t touch the car. I will be there to pick it up on Monday.
While I was there waiting to pay for the work they did (the coil pack), it took a long time — about 45 minutes. While I was waiting I heard the service advisors running up the prices on other people they were dealing with — hey, you need a new radiator cap — $ 65, hey, you need new rear brakes -$ 350, hey, the battery is no good $ 150.
I strongly suggest avoiding this place.
They get two stars because a bunch of mechanics helped me push the truck onto my trailer, so I could bring it to a guy who did the work for $ 400, otherwise it would be a solid one.

What a miserable experience. I got a rotten attitude from a salesman while looking at a new car. I think it’s because I knew of the internet price and he wanted to whack me with the sticker price. The «invoice» price he showed me was also the msrp. If you don’t want to make a deal that’s fine, but no need to be a douchebag.

As far as car dealerships go, its a good one. Please go informed on invoice price of cars your interested in and have a loan ready if you plan on financing. As with all dealerships they will make their money where they can.
With that said, we worked with Steve who was great. He clearly would have found the right car at the right price. We had done our homework so we figured things out over the phone. We liked him and we HATE most sales people and their condescending ways and generic swagger. We recommend working with the sales manager Andrew, we definitely felt he was straight with us. Finance, its a different story but that’s where the back end money is… not a horrible experience but a bit condescending. Personally James was great, sales-​wise I’m not that happy.
So to make a short story long, we recommend Steve and Andrew and AutoServ as a dealer and enjoyed our experience. They offer free oil changes and inspections for life, who wouldn’t love that.