AutoNation Chevrolet Timonium

Went to buy a used car. Made an appointment, took the 50 minute drive and arrived on time. The vehicle would not start so I could not drive it. There was also work that needed to be done prior to selling the vehicle. I made a second appointment to test drive the car when the work was finished. This time the vehicle started and ran great, but would not stay in reverse. Sales manager said they would not fix that issue, and the sale price is reflecting that problem. Fine, that’s the dealer’s prerogative, but the absence of a usable reverse gear is something that could have been disclosed prior to wasting several hours of driving time back and forth to this dealership.

Took our 09 HHR in because the engine light was on. I have a code reader and I knew it was a 13 and that the exhaust camshaft actuator solenoid needed replaced. Normally dealers charge around $ 250 for this. I made an appointment at Autonation because they have convenient Saturday hours. When I dropped the car off I told Brennan Stewart exactly what I needed. He said there would be an $ 85 diagnostic charge. I questioned that but he said not to worry that that would be removed if we went ahead with the repair, so I said ok. When we get the paperwork I start to question things. For one they state that there were two fault codes not just the one. That is untrue. I asked to see their code reader they refused. The $ 85 diagnostic fee was still on the bill. Brennan said he never said it would be removed even though my wife and I both heard him. There was suddenly a $ 58.60 miscellaneous charge added to the repair. I asked what that was and couldn’t get an explanation. After some discussion I asked to see a manager but was told none was available. I wasn’t about to let this go so there was more discussion and another request for a manager. This time someone was apparently available and some of the charges were removed. I really hate hidden charges. I think it’s a very dishonest business practice.

I decided to try this Autonation because I absolutely despise the service center at the Autonation on Security Blvd and vowed to never go back there again. I personally drove past it to come all the way to Timonium and see if it was any different because I still had a warranty for free oil changes. The staff at Timonium were much more friendly. They serviced me as soon as I walked in and did not make me wait or take long just to greet me like the one in Security. The service advisor was very friendly and escorted my mother and I to the waiting area. My only issues with them were that upon arrival it was difficult to find where the service area was because there were no signs like the one in Security and maneuvering around the parking lot was a hassle because the parking lot was cramped with vehicles that were for sale. Also, the oil change took a little longer than expected but still not nearly as long as it would have been at Security Blvd. When we went out to the parking lot to see if they have even serviced the vehicle, I found my doors left unlocked and unattended and opened them myself without anyone asking any questions. This was very upsetting to me because someone could have stolen something out of my car or even worse steal the car. I believe the advisor saw us searching for our car to see if it was done because as soon as we walked back inside he said it was finished so I am not sure if they just forgot about us. After getting the paper work and getting the key to my already unlocked vehicle the paper mat and plastic chair cover was not taken off after it was serviced and I had to remove it myself and find a trashcan. Despite these issues I would have given them a better rating. I would choose their service center over the service center at Autonation Security Blvd because the staff was friendlier, but now that I believe that was my last free oil change I most likely will not be going back to another Autonation because I do not believe they deserve anymore of my hard earned money.

I received a letter from Chevrolet about a potential issue with my car. I took my car to Fox Chevrolet Timonium to get that issue resolved. Courtney, in the service department, was very helpful every step of the way. Because of the recall/​special coverage issue, they provided me with a car while my car was being repaired. I had several other things I wanted them to check on my car, they took care of those things in a timely manner. I was indecisive on what I wanted to get done at the time but Courtney was very patient with me and my million phone calls, haha. I trust the dealership to do things properly over other random car places, so it’s worth the extra cost and peace of mind.

Chris and everyone else in Service, are TOP NOTCH! I came in from Texas to help inspect homes for hail damage, from the recent storms. My A/​C went out in my Chevy Truck. They helped me with a rental vehicle and performed my service expeditiously! I am happy to report, my A/​C is blowing «SnowBalls» out of the vents! Thanks AutoNation Chevrolet!!!

OK, so we’ve all had horrible experience at dealerships, but I’ll say this: Jody at Chevy Timonium rocks! Not only were the service provided great, he kept me informed and called with status updates. I couldn’t ask for a better service department, and I’m willing to give this dealership a try when I get my next car sometime in the next year or so. If you have a Chevy and need service, this is a good place to go.

I bought my 2013 Malibu Eco here and I have it serviced there are a regular basis. I am very pleased with the sales team and with the services team. Everyone is very respectful and knowledgeable. The waiting area for service is very nice with complimentary coffee, tea, and water. The restroom is very convenient also. There is free wifi.

Normally I do not write reviews but today I will. I will start my review saying that when I bought my truck I had a wonderful experience with Katie! Could not have had a better sales person. She followed up with me, made me feel like I was her #1 customer and made me feel like she cared enough about ME as a customer and not just a sale! I had a problem with a key and she ordered me a new one, but in the mean time she left the company and it all went to hell in a handbag! I bought my truck in October, it is now April and I still do not have the key. I called and was informed she was no longer there and was transferred to Joe who took over her accounts. I left messages and never got called back. I went there for service and spoke to him in person. He assured me my key would be ordered, I stood at the counter with him while he ordered it and he told me he would call me as soon as it came in and I could come in and have the key programmed. Once again, no call! So I call to inquire about the key only to be told that Joe is no longer there! So well is my key? Who knows at this point? I am told that a message will be left for someone to call me and no surprise, no calls! I call again and again and again and no return calls. This is all over a matter of a 6 month period. I call today and for the General Managers name and to speak to him but he was with a customer. So again I leave a message. Lucky for me I was smart enough to ask for HIS managers name and number! 30 minutes later I get a call from the parts department wondering if anyone has ever called me to let me know that my key has been there for me to pick up!?! HMMMM!!! NO, no one has called me and they know that, but fair enough, its there! THEN, I get another call. I answer the phone and as I am answering it there is a man LAUGHING on the other end asking for me. He says he is Courtney Gay the General manager and am I seriously calling him about a key? REALLY? No need to go on about my response to him but how RUDE and DISRESPECTFUL for a GM to call a customer and laugh at them? I was calling with a complaint about not getting a call for 6 months about a part for my truck. Needless to say I hung up on him and called his manager. He called me back to say he thinks we got off on the wrong foot! No, we did’nt get off on the wrong foot. He was very rude and disrespectful and if this is what he thinks of his customers then he damn sure does’nt deserve to be a GM!!!
Katie gets a 5 star from me, too bad she is no longer there.
He gets no stars!!!

We purchased a Chevy Spark last week from Scott, and the overall satisfaction level is pretty high in a few areas.
The first, and biggest, reason I purchased from AutoNation was the pure fact that they had the vehicle I wanted for the lowest price in a 50 mile radius over a 3 state area. I’m am an extremely informed shopper, and for such a serious purchase I did my homework. Once you know exactly what you want, and the price you are willing to pay, it makes the rest of the process easy.
The second reason I purchased from AutoNation was the fact that Scott is a great man with integrity. Even while I was at the dealership I was getting calls from other dealerships trying to get my business. When I said I was moving forward with AutoNation because no one could touch their price, they asked what price it was — then proceeded in saying that couldn’t be right. Well, the price was right. I have no reason to lie. Having my integrity questioned by three other dealerships while working with Scott further gave me the confidence I needed in AutoNation.
The only reason I did not give a 5 star rating was because there was some wheeling and dealing while trying to find the right financing options/​extended warranty selections/​etc. that held us up for a bit, but that is just par for the course when trying to settle on what’s fair for all parties involved. I just have no patience, so any sort of hold ups make me anxious.
I would return again.

Auto Nation Chevrolet was previously Fox Chevrolet and changing the name obviously did not help them. I had bad experiences with Fox and so I went 4 miles away to another Chevrolet dealership for a few years. We just stopped by because we bought our son a car and he did not know how to use the remote start. When he asked the service guy, he said he had to bring it in for them to look at it. $ 85.00. He left and when I called, they said he was not there. Really? I directed my son to go to other dealership 4 miles away. Told them the issue was the battery. They replaced it FREE of charge and hope to see you again for all your other service work. Now who do you think we will be going to next time. Need I say more. Like I said the name change did not help them at all.

I had a great experience with their service center. I made mistake and got the date/​time wrong. They fit me it with no issues and took care of me quickly. During my brief wait for the to be fixed, I enjoyed the free Wifi, HD TV, coffee and water. When the team member came to get me I asked him «can’t I stay here longer? I’m getting a lot of work done.» They were very pleasant to work with.

Our car buying experience at Auto Nation Chevrolet in Timonium was AMAZING!!! We arrived with little expectations of actually driving off in the car of our choice. Katie Leahan was our sales rep and she is wonderful. She treated us like family, made us feel very comfortable and made the entire experience at Auto Nation our best car buying experience EVER! The credit score was embarrassing low but Katie told us they do not judge people based on that. Katie took care of everything for us and did not stop until we were approved AND comfortable with our payment. We arrived met Katie, told her the car we REALLY WANTED was on another lot in Laurel. She called them, sent someone to get it, worked on the paperwork before it arrived and had us driving home in it ALL IN UNDER 2 hours time!!! It was INCREDIBLE! That was a year ago and Katie still checks in to make sure we remain happy with our purchase. We tell EVERYONE that I can’t imagine a better experience anywhere! Thank you Katie and Auto Nation!!!

I brought my car in about two weeks ago. My car had died twice in traffic. I thought it was an alternator problem, since I had replaced the battery. They «checked» the alternator and found no problems. They then found a number of other problems with the car, and replaced a few parts, which I did OK as I figured they thought those repairs would fix the problem and regardless, were legitimate problems. They kept my car for a week.
Apparently those repairs were not related to my actual, immediate problem. My car died again, in the exact same fashion, just three days after I got it back from them.
I took it to Pikesville Automotive who test drove my car for ten miles and found that… surprise, surprise… my alternator intermittently shut down. They replaced it and then test drove it again. They also let the car run for an hour to see if my problems arose. I had my car back in two days. As of three days after the fact, my car seems just fine.
AutoNation did fix legitimate problems with my car… just not the one I brought it to them for. All in all I was out $ 800, without a car for a week, and still had my problem. I wouldn’t recommend them, and I’ll never return.

4-​Wheel drive service notice came up on my dashboard. Service department checked and found nothing wrong. I’ve been to other dealerships/​service shops that would have charged me for the service.

Phil, Scott and anyone I came across was exceptionally helpful and eager to please. I told them what I was looking for and in a zero pressure manner they eventually found me the perfect SUV. Thanks so much for a great experience.

Rip off! Wanted to charge me $ 60 just to reset my tire psi monitor system! (vehicle was still under warranty) It’s done with a handheld computer and takes 5 min!!! Rick was the service mgr and wouldn’t even consider taking 5 min to help a GM owner out! Stay away from these guys-​an F in customer service!!! (went down the street to Goodyear and they took care of it for free in 5 minutes time)-I only give them 1 star b/​c I own a GM truck.