ZIPS Dry Cleaners

Burned holes in my shirt that i wore once and never washed and said it didnt happen there. Ill never use them again.

I started coming here because it was close to my new job in Cockeysville. I had used the Zips in Essex previously (which was great). This Zips is the total opposite. I’ve had three batches of shirts laundered/​pressed here and two or three of them always come back so wrinkled and messed up that I can’t use them. Today I finally decided I was going to take the messed up ones back and complain but I looked on here and now see that this is an ongoing problem. So I won’t complain and I’m now going to take my business elsewhere.
PS — The service here is awful. The counter help is surely and dismissive. Sorry but I don’t pay people to be rude to me. Better luck next time.

This is the most poorly run business I have ever dealt with. They ruined one of my white dress shirts. It came back with dark brown stains on the sleeves. I called to inform the manager of the issue, and he just said bring the shirt back in and was very dismissive. I asked for the owners information when I took the shirt in, and the employee refused to give it to me. I am assuming this happens all the time. I have not received an apology or any type of reimbursement. Every employee acts like this is the norm and the absentee owner has no desire to fix the situation.
Looking at most of the other reviews, it is clear that this is a very common occurrence. Please stop using this business.

Since I had a bad experience with shirts, I decided to drop my shirts off at a different dry cleaners but figured I can still get my pants dry cleaned at ZIPS since I figured it’d be difficult to screw up pants. I was wrong.
One of my pants came back with pink stains on the inside (I’m assuming bleach stains). Also, there was a big rip and a smaller one on the inside of the pants. I took it back and the woman said that there was no way that the rip could occur from dry cleaning. She essentially called me a liar even though I specifically remember those tears did not exist before I dropped the pants off for dry cleaning. She said she’ll speak with her manager but her tone and body language suggested that they were not responsible and will not do anything to correct the problem.
Not once has anyone ever apologized. Customer service does not exist at this location.

I dropped off a pair of jeans to be hemmed, and after waiting nearly 10 minutes to speak to the tailor, I told him I wanted 2 inches taken off and the original hem maintained. He said ok, and bustled me off to a cashier to pay. I repeated the instructions to the cashier, paid, and left. When I returned a week later, I opened the door and was immediately chided by an extremely rude cashier who then went on a tirade about people opening the door too wide and bringing in the cold air and how she wanted to shoot them with a staple gun and watch them bleed out (what she said was much more descriptive and gruesome). After that super awkward and unprofessional moment, I got my jeans and realized the tailor had not maintained the original hem as I requested. When I pointed this out, he insisted that this was impossible and that it looked exactly the same and that no one would be able to tell the difference. He also tried to tell me that I never spoke to him and that I didn’t tell him that I wanted the original hem maintained. I recalled for him exactly when I came in, who was there before me, and what he said. After much back and forth, where I never received an apology and essentially had to beg for a refund, he tried to get me to leave the jeans there for him to fix! After he insisted what I wanted was impossible! I assured him he would never touch another garment of mine again, and left.
DO NOT waste your time/​money and risk your clothes with these people. Just AWFUL. I literally can’t think of a time that I’ve dealt with a less professional business. Unreal.

I have rrally wanted to like this place. Good prices. Good hours. And they claimed to repair missing buttons. I just brought back the fourth shirt with a missing button that they didn’t fix. The shirt itself was also wrinkled like a washboard. Each time when I complain they act like it is just their normal way of doing business. No apology. Nothing.
Very disappointing.

Tried this Zips again with same results. Watch the woman who unbuttons collars and sleeves before she tags and bags your shirts for cleaning. She doesnt unbutton, she rips them apart. When I’ve brought back shirts missing buttons they will replace them, after an argument, with cheap white plastic, one size fits all, buttons. Then the tailor tries to tell you he wants $ 3 for each button replaced. If you try to point out that Zips should cover his costs since they broke the buttons he goes into a tirade about how poorly Zips treats him and how crummy you are for taking money from him… REALLY? After a fight with the store manager I managed to get them to pay for two shirts that were shredded in their care. It only took three weeks. If I can attach pics of the pressing they do you’ll see first hand how they pay attention to quality.

Wanted to like this place. Not.
Golf shirts came back with odor.
Some weird smell, nasty.
Did not really look clean, only reason I thought to smell them.
1 pair of pants I left came back had discoloration, and had same odor.
Sorry, I’m not that picky but I’ll have to pay a couple more bucks somewhere else.

First and last time I will use their services.
13 shirts laundered and the shirts had less wrinkles before they were laundered!

I am writing to update a previous comment about being overcharged (by nearly $ 20)because of a misprinted ticket. I wrote a letter to the business, explaining how I got overcharged because, prepaying $ 19.99, my receipt read $ 1.99. Upon receipt of the letter, Zips phoned me and refunded the money that I was owed! Dorian

Just went to this dry cleaner for the first time, and after I dropped everything off I read the reviews on here… Hence I spent the the entire day frightened for the wellbeing of the Chanel pieces, which I just left in the hands of a total stranger with two stars!
However I must say that everything turned out perfectly. My garments all appear perfectly pressed, and as good as new. I will most certainly be using their services in the near future.

Heather from Customer Service– please contact me as soon as possible

I am a big fan of Zips. I mostly take my work pants and a comforter there, but they always come back in great condition and for a reasonable price. One time I took a dress in and felt that it could have been ironed a little better, but I could fix it easily at home for $ 1.99 to clean. I just wish there was a Zips closer to me now that I’ve moved to an area without one!

Shirts are okay and the price is cheap. I wouldn’t bring my nicest clothes here though. Usually things are pressed poorly and have random stains on them. I guess you really get what you pay for here.

do not use this place! they ruined a shirt of mine 7 days a go and cant get get the money from the owner to replace it. i owner is the only person that can take care of the situation and he cant be contacted. it’s not worth saving a dollar!!!

They do an OK job with men’s shirts, so it is a good value for the low price. But we stopped taking my wife’s blouses there because they always came back with numerous creases in all of the wrong places.

$ 1.99 a piece still a great deal!

If there were negative stars that’s where I would rate this place! I have to bring back 25% of my shirts because the pressing job is so bad. Last time they busted up the buttons and this time I was returning shirts for a repress but one shirt was completely ripped! Obviously the presser saw it but they still just packaged it and I guess prayed I wouldn’t notice it. In the same batch one of the shirts requiring repressing was covered with stains! (They said it was just starch, but again they had to see it but they just bag it.)
The shirt that was ripped they give you a claim form to complete but you need your original shirt purchase receipt, they make the hurdles high so you won’t hold them accountable. Hold them accountable, use any other cleaner.

We have not had any noticeable problems when we bring in our work shirts, however we just brought our mattress pad in and when we got it back it was completely ruined. There are clumps of padding throughout the pad which will not flatten out. Not only was it a waste of $ 20 to get the work, but we now have to get a new mattress pad. We haven’t attempted to process a claim because their policy does not seem to be pro-​customer and it will probably be a major hassle.
As such, I will bring my business elsewhere aside from only the most basic items.

Don’t bring your clothes here if you like them.
I only brought in shirts, but even then, buttons would get cracked, there would be splatters of starch, and strange dirt/​starch combinations on cloth and buttons that required scrubbing by hand to get off.
Despite bringing things in before nine, they would often have to go search in back for my clothes because they hadn’t been finished yet at six o’clock. Better yet, I’d come back the next day and they still hadn’t gotten to laundering my shirts.
The only nifty thing they have going is barcoded key tags so you can scan in and scan out… but since they don’t accept credit cards, which makes no sense, this is 2012!