A.J. Perri

We were having issues with our air conditioning unit that was purchased through A.J. Perri. My husband called when he came home from work and we were given an appointment immediately! At first we were told between 8pm and 10pm, but Kyle Williams was sent at approximately 5pm. I was extremely impressed with the professional attitude of the person who made the appointment and the Technician who came out. Our issue was resolved in such a timely fashion. Thanks so much Kyle Williams.

TAKE 2 since my review was taken off (maybe it was too short)
On 4÷27÷2015 I called AJ Perry to my mother’s summer home in Toms River. I was opening it for the summer. I had a broken copper pipe that was against the wall leaking water. Approx. he had to change about 2 ft of copper pipe. They charge me $ 400 to change that pipe. Also the heating system was not working in part of the house. Which the conclusion was that I needed a thermostat, was charged $ 313 and I found it online for about $ 120 on top of all that they charged me an $ 89.70 for the service call. Bringing in a grand total to $ 762.91 including tax. He was there for a good few hours.
About a year later (2 weeks ago ⁶⁄₂₀₁₆) went to my mother’s to open for the summer and noticed that the same pipe was broken again. I consulted with a neighbor and they suggested me to call McGlaughlin Plumbing from Ocean Gate, NJ. After calling, he showed up within 20 minutes, fixed the same pipe (which I was charged $ 400 for from AJ) as well as a leaky faucet and was all done for $ 90 in less than 45 minutes.
Grant you, I understand everybody is in business to make money but I felt like I was over charged by at least $ 400.
I’m writing this because I want to warn people about the outrageous overcharge and takes advantage of the consumer.
AJ PLEASE LOOK AT INVOICE 1 369 768 and please explain the charges and why someone else who did the same work did it for a lot cheaper.
P. S. Apparently I’m not the only one who thinks the same… Look at the other reviews below.

Thank you AJ Perri! You guys rock, anytime I’ve needed someone to come to our home for repairs, inspection or seasonal mainencance you have come through over and over again. No matter what time, rain, sleet or snow … you and your techs have always shown up and kept our home running smoothly! Kudos to you and your Technicians Alex Lopez and Jonathon Arcelay, very professional and knowledgable providing our family with exceptional service and offering quick tips in maintaining our units. We’ve purchased a heating and cooling system from you guys in March 2015 and couldn’t have been any happier! Please give Technicians Alex Lopez and Jonathin Arcelay our thanks … you’ve got yourselves a pair of very courteous and knowledgable technicians on your team. Will most definitely keep your number handy and recommend you and your techs to family and friends! THANK YOU SO MUCH AJ PERRI!!!

Rude nasty employees. Trashy foul mouths, over exaggerated quotes with ridiculous pricing.

They lure you in with a coupon, and then their prices go up up up.
I was having some issues with an AC not running properly. It’s a 6 year old system. They diagnosed a blocked refrigerant line in the condenser. They have me an estimate to fix. $ 3,000. $ 3K to remove a blockage! Absolutely insane.
I then called another plumber at the recommendation of my contractor. Guys came in, gave me the same diagnosis, and fixed if for $ 375
I understand being the «most expensive» and the whole «you get what you pay for» BS. But that is just ridiculous. Learn how to gouge more realistically guys. Maybe 5 times the price? Maybe you’ll find a sucker to go for it. But nearly 10? Are they insane?
Pre-​emptive note to AJ Perri– No need to give me the «we know we are not the most expensive, we are 100% guaranteed, yada yada yada…» That’s fine if you are 40%…50%…maybe 100% more money than a competitor. But there is no warranty worth a $ 2700 markup on a $ 300 job.
I will never call them again.

Terrible service. Extremely overpriced. Was quoted $ 15,000 for a $ 4,200 job. Good thing we got second and third opinions from much better companies.
Foul mouthed employee. When confronted about his foul mouth he gave the excuse «oh I’m in construction»
This company does not even deserve one star.

AJ Perri scheduled an appt for emergency air conditioner repair. The off hours service responded to my call on Sunday may29– after which time a tech called and scheduled the appt for Monday may 30. This was an emergency as it was 90 temp and I have my elderly mother with me of which they knew. Upon calling back on day of service to confirm I was told I do not have an appt. communication was contradictory from the Quality Assurance rep. I was told I couldn’t get service for 2 days. After being on hold for 15 minutes she said a tech could come on the same day. In the time while on hold I got an appt with a local plumber. This is poor customer service and very poor comminaction — I would not have any confidence in using this business. Phone reps don’t listen or go off script. In sum– as of 846 pm May 29 I had an appt for 11am may 30as of 10am may 30 there was no record of the appt. not a reputable business

We had a bathroom drain problem. These guys took one look at it and gave us an outrageous estimate and wanted us to allow them to KNOCK DOWN WALLS to fix it. This is for a backed up bathroom sink.
I said thanks but no thanks.
Turns out the vent on the roof was clogged. An honest and smart plumber looked at the roof first thing and had it fixed in an hour, at about ¹⁄₅ the quote that A.J. Perri gave.
And they still charged $ 100 for their bloated estimate. Beware, especially if you are elderly or infirm.

Zero stars.
Job — Kitchen Faucet Replacement
Unreasonably Overpriced — Quoted $ 400 dollars (after a 15% discount) for just the labor cost of replacing a faucet with the one I bought from Home Depot.
Unprofessional — They refused to give me a quote or even the price range over the phone. The guy who arrived had a book with quotes for every kind of job. Don’t understand why they can’t keep a copy at their call center so they can provide an approx quote over the phone. Let me answer that — it’s cause they charge a service charge of $ 50 for a guy to show up at your door (late) and do a cursory inspection.
Resolution: I replaced it myself by looking up YouTube videos. Took a novice like me ~2hrs but would have taken a professional around 30 mins. Was it worth the hassle and 2 hrs of my weekend? For 400 bucks and the sweet satisfaction — heck yeah!

The worst save your money. We call them and to replace one copper pipe 2 ft and two elbow the told me $ 660. This work is one hour and should cost around $ 100. Sham on them we had to pay service a charge of $ 50.

Way too expensive. So many other options out there. Equal work for so much less money available elsewhere. AJ Perri did maintenance on my AC unit and Guy told me I needed a new AC & heating unit. Two other places looked at it and agreed on the AC unit, but said the heating unit was practically new, no reason to replace. They are smooth talkers too, total sales people… If you give them your number they will not stop calling you. Finally stopped calling me after about 6 months.
And they sell the same units other places do and mark them up three times as much. If you decide to go with them, get the model number and google how much they actually costs! They literally mark it up three times as much. So that guy that said you get what you pay for… Not necessarily true. You can get the same and pay a lot less

I wish zero stars was an option. This company has vultures (sales people) waiting for the Home Depot to bring them possible prey. I guess some buy at their inflated prices (two to three times the standard), but to me they wasted two hours of my time!
Note: The Tinton Falls office covers a large area.
Extra Advice: (If you wish to continue reading.)
For this area I recommend to get 8 to 10 quotes from HVAC personal that sell different brands, by sending pictures over email. (It took 9 for me to find mid line equipment at a normal price.) I used friends (from other states), EBay and other Internet sites to figure out prices. Swapping a furnace and AC is usually simple, and usually takes 7 to 12 hours for two people (think about labor charges), even if they need extra PVC pipe for ventilation of a 95% furnace. Also, spend time on the web to learn the various models of furnaces, and don’t be afraid to ask to quote a specific model such as 100K BTU, 95%, Two-​Stage and Variable speed. This way you can compare various brands, apples to apples. Buying a furnace in this area is worse than buying a used car. I had quotes come back missing something such as the 95% or two-​stage spec, and they still were quite high. I ended up going with Trane since it was forty one percent less than Carrier in this area, and just as reliable. Below is a web site that has list prices for Trane and Carrier models, but remember list price is about as real as invoice price at a dealership, as they get rebates and incentives as well. (I paid 26k for a car that had an MSRP of 32k.)

Most of these reviews are poor, and many complain about the cost. A.J. Perri is expensive. If that’s your concern, find someone else. I had four estimates to replace my fuel oil heater and water heater with gas ones. A.J. Perri’s estimate was the most expense. In fact, it was twice as expensive as the cheapest one. So why did I go with Perri?
First, the cheapest one was cheap for a reason. They gave me the cheapest system they could. They forgot in their estimate that if I went with them, I’d have to spend another $ 1000 relining my chimney since their furnace would require my chimney to be relined. The system they spec’d was the least efficient. It would end up costing me more than $ 400 more per year than the one I ended up getting installed, and it probably would have performed poorly. Plus, they forgot I also needed a new air conditioner. (The old one was 20 years old and required freon. It was also a very inefficient system).
The other two gave us a more efficient heater, so we don’t have to reline the chimney (96% efficient heaters don’t use a chimney, but instead vent directly to the outside), but only because I insisted upon it. Again, these other contractors didn’t give us options or explain why they chose that particular system. It was here’s the estimate. One didn’t even list the systems they were going to install.
A.J. Perri sat us down and explained the various options with us. They explained why some of the things I wanted (larger system and tankless water heater) weren’t necessary and would simply be cost me more. For example, the tankless water heater would have cost about $ 3,500 more. I wanted one because our 32 gallon hot water heater would run out of hot water just washing dishes. AJ Perri explained why we ran out of hot water and why a 40 gallon system would have been just fine for us. (They were right). They went through the various energy factors and made me realize the difference in savings per year between the most efficient (EF .80) and the less efficient (EF .67) water heater would have been about $ 20 per year. (I went with the less efficient which is still EnergyStar rated).
They explained the difference between single stage, multiple stage heating and air conditioning systems and between fixed speed fan and multiple speed fan systems, and why our current system wasn’t heating our house evenly.
A.J. Perri called up an hour before their appointment to confirm. They came on time. They even wore little disposable booties every time they went into the basement and took them off before entering our first floor. They showed us how to use the new thermostat, and made sure they cleaned up, even sweeping the basement floor.
I ended up paying more — not just a tiny bit more — a lot more. I could have saved around $ 1000 or more by going with one of the others. However, for the first time, I am not running around with a sweater because the room I’m is is four degrees colder than the room with the thermostat. I no longer have to wait an hour after my wife takes a shower to take one. I no longer run out of hot water while washing dishes. My heating bill is about ¹⁄₃ of what it was previously, and I’m happier in my house.
You can easily go cheaper, but when you’re getting something that will last you for the next 20 years, it’s worth the extra to be happy.

Brought AJ Perri in for annual maintenance (change filters, etc.) to our furnace which was working when they arrived. He said the blower motor in our furnace was on it’s last legs and we needed to spend $ 2,350 for a new one. A week later the furnace no longer worked, but we brought in PSE&G for a second opinion. As it turned out the furnace was not working because AJ Perri technician unplugged the condensation pump. PSE&G didn’t see any reason why the motor needed replacement at this time.
They took $ 150 of my money, thankfully it wasn’t more. Shame on me for not doing my homework and investigating these guys. From the online reviews I’ve read, it seems like there’s a common theme of poor quality and customer dissatisfaction, and that’s a shame.

Needed a new HVAC and AC unit last summer. Called to get an estimate and the salesman was there for over 2 hours on a Sunday night. It was like a time share presentation. The guy initially wanted a crazy price and kept dropping the price when I said no. It was embarrassing and we went with a local company and were very happy.

BEWARE HOMEOWNERS
Sounds like the jury is out on this rip-​off establishment. They lied to my dad and told him he had to get the chimney lined to get a permit from the township. Dad called the township, township said that’s not a requirement to get a permit. Dad cancelled job and is hiring another contractor.

This company is by far way overpriced. I needed someone to come out relatively quick to replace a kitchen sink since I was going out of town. Having already left, my father had to deal with them. Over $ 600 later to cut a copper pipe and replace with pvc and a rubber coupling ($ 40 at the local Home Depot) that means about 580 for labor and other expenses.
WHAT A RIP OFF.
Even on the back of the receipt in their own words a good skilled worker costs $ 50 to $ 150 per hour and you should add more for profit 10%. Simple math means that at the highest price per hour (150 labor + 40 materials+ $ 60 profit) your administrative cost $ 350 for the job done at my house. If you are as honest as your claims you would not be in business making so little.
I would suggest to look elsewhere for your needs and avoid this company as I will in the future.

1) I had my AC Service appointment done. The service tech was arrogant. And for the majority of the visit, he was insulting by stating multiple times that both of my ac units were bottom of the line contractor specials. He stated this after my telling him that the one Not being serviced was only 1 year old Trane unit. He still insisted, basically that it was junk. Trane, junk? I don’t think so.
2) A few weeks after the servicing, my AC unit stopped. Because it was under 30 days after service, it was a no charge call. Turned out I had a bad capacitor. They wanted $ 330 to replace it. Whereas, I understand that they have overhead and whatnot, this job should cost no more than $ 150 tops.
The part cost me $ 24.99 on Amazon and 15 minutes of my time.
–power ac off at the thermostat
–pull power at the box near the unit
–open panel to
–using rubber handler plyers, touch 1 of the leads with the players and another lead at the same time to drain any residual power so you don’t get zapped.
Leaving the old capacitor in place, remove each wire one by one placing them on the correct lead on the new capacitor
— remove old capacitor, install new one
— reconnect power at the box
— turn ac on
— verify its working
— button it all up
— have a beer

RIP OFF ALERT!!! Called AJ Perri when the outside condenser of our central Air conditioner stopped working. AJ Perri provided an estimate of just under $ 1100 to repair. My neighbor suggested it could just be a capacitor. I purchased the part at a local supply for $ 13.31 and replaced the part in 30 minutes.
Be careful. AJ Perri technicians are paid commissions and as you can see they will rip you off.

If I could go with zero stars, I would. They are crooks in my opinion. We called for a slow drain on an upstairs bathroom. They talked us into replacing the trap. They cut a large hole into our ceiling drywall. After they were done with the job, the drain wouldn’t hold water. They also didn’t connect the overflow correctly allowing waste water to pour all over our main floor & piano.
After 3 return trips (1 from a «master plumber»), we’ve paid them $ 1300 for a new trap, a massive hole in our ceiling, water damage to our piano AND the drain is still slow.
I would NEVER EVER call them again. I’d HIGHLY suggest you call a different plumber.