Spring Hill Nurseries

Ordered plants on ¹⁄₇ and my credit card was charged that day. It’s now ³⁄₂ and I haven’t received the order yet, or any communication about the status. It’s bad practice to charge for the order before it ships. I won’t shop here again.

Shipped order in March when zone 5 still had 3 feet of snow on the ground. Catalogue promises to ship at the correct time for your planting zone. Tried to nurse the wee plants along till May, but most died. Yes, they replaced the dead plants, but they ship suck tiny specimens that they have a hard time establishing themselves. Hollyhocks were in 2 inch containers, poor things had roots that were tiny. Used them this year because had credit from last year’s failures. The catalog is beautiful, but the stock is very puny. Buy from your local garden center.
Anything is better than this.

Placed an order on May 30, 3015, online. Their website had a «May Special» of $ 25 off a $ 50 order. After confirming my purchase, I saw I was not given credit for this. After emailing twice, the second email asking again for my credit or at least to cancel my order which had not yet shipped, I received a response «Thank you for your email. I apologize for the inconvenience. Your order is currently being processed and should ship in 3 – 5 business days. Please allow 5 – 7 business days for delivery after your order ships. We are not able to make any changes in your order right now.» Hmmmm… Would crediting my account $ 25 have ANY effect on my actual order processing??? I don’t think so!

I ordered $, 200.00 worth of flowers a month ago. I haven’t seen a flower or had any type of information from this so called company. I guess I’ve just been screwed over and I don’t appreciate it.

Their catalogue has many many errors and inconsistencies. Plants listed as shade, have instructions to plant in full sun. Customer service agents are from the Philippines and do not have business English skills, let alone gardening knowledge. I don’t need to have someone parrot the website description back to me.
The Phillippines service company will refuse to transfer you to a US agent as they are required to do.
Really — why buy from a company that does not have US employees, knowledgeable garden experts, and proofread website and product descriptions.

I placed my order on ⁴⁄₂ and it was at my door on ⁴⁄₁₅. I ordered a few bushes of hydrangeas, lilac and some flowers. All the plants look great so far. I can’t wait for them to bloom. I’m highly satisfied with my purchase and would definitely use Spring Hill Nursery in the future!

Guess who is still waiting for her plants? Yep. Michigan Bulb who pulled the same trick of saying they’re sending my stuff almost a month after their date which was meant to be for my zone, actually did send their shipment. Cute how you can’t cancel your order because «it’s been shipped» Really? to Hawaii like the other reviewer? And their come ons-​relentless spam: almost every plant is no longer in stock! But those are the plants they are pushing

Everything goes through India. I ordered a Victorian Pedestal solar bird bath with a solar cell that you could put 10 feet from the bird bath. Also the picture shows a stationary fountain, My confirmation email said I ordered that same bird bath with a floating solar cell and fountain. Altogether different and no one to talk to in Ohio on a SATURDAY when nurseries should be open. All I could get is customer service from India. I cancelled the order.

I actually had a really positive experience with Spring Hill. My lilies and ground cover arrived within the 2 weeks that they promised, and were all packaged very well and in great shape. I planted them and 2 weeks later, they are flourishing.
Compared to other nurseries I’ve tried, my experience with Spring Hill has been one of the best.

I had high hopes of this company and took advantage of a coupon i received. Buy $ 50 worth of merchandise, get $ 25 off. Sounded pretty good.
I bought over $ 50 worth of merchandise and was then told that one of their items was out of stock, so i got a refund for it a few weeks later. About 3 MONTHS after purchasing, i get a bill for an extra $ 5, with no explanation. I have called customer service twice, and the representatives barely speak English. They told me I owed the money, could not explain why, and said they did not have access to actually view my account or order history («they could only look at orders placed over the phone, not online»). The funny part, when i log into my account on THEIR website, it shows that i paid the right amount…
They would not connect me to a manager, gave me a different number to call (which looped me back into their general call center somehow) and refuse to acknowledge that it is their error, not mine. It was not my fault that they advertise something on their website and then decide to cancel part of my order because they do not have it in stock.
This will absolutely be the one and only time that i do business with this company. If they had acknowledged that it was their error, i may have been willing to try again.
Stay away from this company!!! Huge rip off…

This is my 3^rd year ordering from Spring Hill. Last year there where problems but not to bad. However this year if I could give a 0 (as being the poorest if quality) I would. Placed my order costing over $ 100 and waited for the plants to come in. Finally it started to come in. First box was less the exciting. One plant half dead and one dead! The next day a second box arrived crushed and containing plant food. The box was 100x larger then needed thank goodness I didn’t have to pay for shipping. After waiting 4 more days no third box so I call. The agent saw there was a third but found no tracking or even the where abouts of the box. Of course most of the order could not be replaced as they were out of stock. I was told I would receive a refund (we will see how that goes). Two of the plants could be re ordered so I said go ahead only to receive an e mail that they would not ship until ⁹⁄₁₃ to ¹⁰⁄₁₃. Well way to late for them to be established before snow fall. After calling I to was told I would receive a refund (we will see about that as well). I won’t bother ordering from this place again!

Terrible experience. I went to Spring Hill for one tree I couldn’t find locally. Since the prices were good, I also threw a few other, easier-​to-​find plants in my cart as a matter of convenience. Interestingly, a free ‘bonus’ plant that couldn’t grow anywhere outside of Hawaii was also added to my cart– I live in Colorado, so this is basically an offer to let me throw this additional plant away for them. Weeks later I finally get notice of an order shipment, but when I open it up, the tree isn’t shipping. Two of the other unimportant plants are shipping, two (including the free dead plant walking) are back-​ordered, and the tree is gone from my order, as though it never existed. I emailed customer service, and it was only then that they admitted that they didn’t have the tree and could not send it. I asked them to cancel the rest of my order, but I’ll be surprised if I get all of my money back. ABSOLUTELY avoid this company. You might spend more money elsewhere, but at least you’ll be spending it on PLANTS, not headaches.

Sadly, I agree with all the other reviewers. Save your money and buy from a store you can pick your own plants.

They harass people who aren’t even their customers, sending repeatedly, unsolicited catalogs, even though told to stop.
They either don’t care, or can’t figure it out!
Bought my name from another unscrupulous nursery, and they keep sending me catalogs :(

Shame on you Spring Hill, first I was pissed off. Now you’ve pissed me off more.
Clean up your act or don’t solicit my business!
The remaining plants that were supposed to be on their way never arrived. Meanwhile, one of the plants that had arrived died within days of arriving. I don’t blame them for that — it happens. But the time frame for the remaining plants came and went, and none of those were listed on other post cards I’d received from Spring Hill in the past few weeks, saying this or that had sold out so they’re not charging me for it.
So, I checked the status online. It indicated that the shipped plants had shipped, but the others were omitted like I’d never even ordered them. I called, and the rep told me that they sold out of those. She apologized for my not having been notified. (Hello, dumbass, I have pots and dirt ready for them, and summer’s half over!) She asked if I’d like a replacement plant or a refund for the dead flower.
Confused, I asked how they planned to send a replacement if their shipping season is closed. She said they’ll send it in the fall. So of course I opted for the refund. Not gonna tie up my credit for months for something I could get somewhere else.
Bottom line is, the only chance of plants I ended up with from this whole ordeal are two asters that were about $ 1 each. Their performance has yet to be realized, as they were shipped bare root. Yet, they got about $ 15 out of me for shipping. What a fucking scam.
I’ve come to believe that the so-​called sold-​out items were never in stock in the first place; they’re just getting everyone’s shipping money and keeping it. When you check on the status, the things you ordered mysteriously disappear, as if you never ordered them. Weird. I’ve never experienced that with any other company, and I am an avid online orderer. In the months I’ve waited on Spring Hill, I could have started other seedlings, cuttings, or six-​packs from OSH or Home Depot or ordered from more reliable firms and had my beds and pots much farther along by now. Those jerks cost me some of the best planting time of the year!
Buzz off, Spring Hill. I’m no longer your customer.

AVOID THIS COMPANY! They offer a 100% replacement for plants if they don’t survive. HOWEVER, when you contact them for a replacement they no longer stock the plants you ordered. This was one problem. We then placed another order this year of 3 different plants; 1 was out-​of-​stock, 1 was substituted, so essentially we only received 1 of the three plants we ordered and were still charged $ 12.00 for shipping! Buy local or from Breck’s — take my advice and save yourself a lot of time and frustration and don’t order from Spring Hill!