Virtual Pcs

I took my laptop in because it would not boot up properly. After paying $ 48 for diagnostics which I was told typically takes no more than 48 hours to complete I was told that I had a few viruses and that it would be done in another day. I waited two more days and finally received a call back saying that my computer is good and ready to go. I went to pick up the computer and the Virtual PC guys turned on the laptop and the computer kept on randomly restarting itself. So they took it back and another 2 days elapsed before they called me and informed me that I had a severe virus on it and they are going to need completely wipe my computer. I was told that to completely wipe it, it would be an additional $ 25 and they would only charge $ 30 instead of the usual $ 50 to back up all my data. I gave the go to wipe the computer and on the 10^th day I went in to pick it up. The price of the wipe went from $ 25 to $ 69. I was so sick of dealing with these guys that I just paid it in full and took it home. When I got home and started checking to make sure everything was running right I learned that not all the function keys on my keyboard were working because they did not install the drivers for them. Also, I had a DVD inside the computer but that was no longer in my computer. I called them and they said they would look for it and I am currently waiting to find out the end result of that. My speakers worked perfect and were crystal clear before I took it to Virtual PC’s and when I got it back it sounds as if my speakers were blown and I can barely hear sound coming from them. There are other minor problems that I was luckily able to fix myself. The end result, I will not be a returning customer to this shop nor will I recommend it. TEN days to remove a virus, charging me more than what I was originally told and a gamut of problems after a complete wipe. I recommend SAVING your TIME and MONEY and taking your business elsewhere.

My laptop started acting up so I took it to Best Buy (where I bought it and where I will never shop again… no wonder they are going bankrupt). The 18-​year old behind the counter kept trying to upsell us the Geek Squad 3-​year warranty.
Um no. It was under the 1-​year warranty so I wanted them to run a diagnostic test on it.
They called back after a few days and said it was a hardware problem and it’s not covered under warranty but if I bought the 3-​year Geek Squad thing for $ 400 they could fix it. For that much I could get another laptop, so no thanks (I only use it for the Internet).
Disgusted with Best Buy a computer nerd we know highly recommended Virtual PCS. We took it in, the owner was great and told us so many of his customers come there because they get disgusted with Best Buy and their Nazi upselling tactics.
He also told me that a waranty covers hardware and basically Best Buy tells people a load of shit to get them to spend more money.
Virtual PCS did a great, quick and professional job. Not to mention an honest job.
I had never been to an independently owned computer store before but am so glad I tried them out.