Barlows Distribution & Storage

I don’t even want to give them one star, but want others to know how awful this «service» is. I do not understand why Home Depot partners with this company. I will spare all of the details but this is by far the worst experience I have ever had in purchasing a new washer dryer. The entire reason I purchased through Home Depot was because they had the quickest delivery time. After they installed a washer that does not work, I had to wait an additional 4 days to get in contact with anyone who was even remotely willing to help me. No one at the company was helpful in any way whatsoever. When my new washer was finally set to be delivered to replace the one they had previously delivered I arranged my schedule (yet again) to be available for their delivery. I never received a call, they never showed. I called and they said «I don’t know something went wrong and there’s a note here.» No apology, no reason, just that I had to be available again on a later date. I would never purchase through Home Depot again just for this reason. Better to go with some place else. Even if its a date further out, you will likely still have functioning equipment sooner. BEWARE!!!

Would give ZERO stars if possible. This outfit is amazing. I was very specific with Home Depot about my Washer and Dryer order that delivery had to be in the afternoon on a specific day. This company called me, and of course, the time they would deliver it is a time I cannot be there. Home Depot wouldn’t help either. Most incredible rationale for poor customer service I have ever heard. In the future I’ll check and see who the delivery company is before I actually place the order. Had I known this, based on what I’ve read here, I would have not made the order.

ZERO STARS!!!
Please beware when buying ANY appliance from Home Depot. Their only «recommended» installing company is Barlow’s.
I purchased an appliance from them and was told they would stand by the installation if I used their installation company — Barlow’s. So I felt confidant and used them. The installer drilled into my AC coolant line at installation. Didn’t tell me and after paying for two HVAC service calls finally found out why my AC wouldn’t work.
Home Depot shifting blame to Barlow’s and won’t talk to me. Barlow’s told me (before even looking at the damage) that my «home was not built to code so not their fault». So I guess they think Maracay Homes doesn’t build to code?
Beware of Barlow’s everything negative you’ve heard is true. Wish I had looked on Unilocal before allowing them in my house. Home Depot — I will be switching to Lowe’s.

The other Unilocal reviewers have said it all. Barlows deliverymen are in a huge hurry and they love to find excuses not to install things. They’ve been told to say «liability» whenever they can, but they’ll just make up stuff. All they want to do is get out of your house as quickly as possible. If you call Barlow with issues, you will be told it’s all your fault there were any problems. Oh, and they will also say that Home Depot is supposed to give you a checklist of what to do to be ready for them. Home Depot never heard of such a thing. Home Depot should find a different company because this one is just going to cost them business.”

Given 2 different 3 hour time frames after having to redeliver because they scratched the first fridge. Told I would be given a message the night before and was never called.

The inability to deliver on time, as well as requiring someone to be present at delivery is why I will never have them deliver again. They showed up well past their delivery time slot of 8am-​11am, after assuring me they would be arriving closer to 9am as I requested. If you are going to require someone to be there for the delivery, please be on time.
Never using again.

if i could give zero stars, i would… worst ever! their so-​called customer service is poor at best, not very accommodating. i guess they’ think they’re the only ones with. a freaking job. rest a sure, i will never purchase anything if they are the ones delivering! #awful

if i could give them zero stars i would. do not order from Home Depot because they use this company. they are the most unprofessional people in the business. they were supposed to deliver on a monday and for some reason they had the wrong number and we missed the delivery. they tried to push my delivery to friday but after having to ask for a supervisor, they moved me to the next day. keep in mind this is 2 day before Christmas! they came on tuesday, an hour later from what they told me. the two cholos they have delivering were so unprofessional and so careless. they were trying to install the bottom drawer or my fridge and THEY BROKE MY FRIDGE. they tried to fix it by banging the piece against my very expensive granite counter tops. when i called them some lady call Dina told me that we had to contact home depot. Why should i take time of my day when they are the ones who broke my fridge. it is almost new years and i still have no fridge. The people on the phone are rude, mainly that Dina lady, all she did is trying to make me feel like it was all my fault.

My delivery team arrived early. They worked quickly and were respectful of my property while moving my new washer and dryer into my small laundry area. They showed me how to use the appliances and the installer took extra time to make sure the dryer vent was perfectly configured to the small space behind the dryer. They cleaned and polished everything upon completion, asked if I had any questions, and even moved the old appliances outside for me. They did a great job and I would have them back any time.

Ordered a new GE dishwasher and was notified this company would come out in two days to install. Arrived with dishwasher and notified us they could not install because outlet was not properly located behind old dishwasher. Funny because they never bothered to check behind it – I digress. We took possession of the new dishwasher, thinking we had to install it ourselves based on what the delivery guys informed us. They explained they couldn’t because it would void the warranty to use an extension cord. (Ok, sure) we spent an hour taking out old dishwasher and lo and behold outlet was in correct spot the whole time! Wow. Called to set up appointment before we left for big trip (2 weeks) for them to come and install again and they were hard to work with to set up appointment during the week — um,
Hello; people work for a living! I explained it was actually the company’s fault and asked them to work with me on time — she said no, it’s based on location only. I explained we didn’t need anythjng delivered and this should have been taken care of last week! Of course no help at all. I get a install time between 9 – 11. Fantastic. Hate this company. If I could choose someone else I would.

Holy smokes! New microwave delivered, installed and area cleaned in under 15 minutes. (Old microwave was also removed.) Purchase of a General Electric product had been made at Home Depot and Barlow Company was able to schedule an appointment two business days later.
Seriously The. Best. Service. EVER.
Aurelio and his side kick (I didn’t grab his name) were polite, thorough and as stated previously, faster than light. I received an automated call the day before to confirm my appointment with a four hour service window. The morning of I received a call 30 minutes prior to their arrival. These guys were *right* on time.
They were intent on leaving a mess. Plastic was laid out over my stove to catch any wood filings from drilling. All packaging was removed. On their way out they highlighted the need to fill out the warranty paperwork. If I had any questions they were very patient to answer any. Oh! And they set the time on my microwave.
*LOVE* this company!

Worst customer service ever! Horrible attitudes and don’t keep their promises. Don’t order your appliances from Home depot if your getting them delivered from this company!

Eh

«5 Star service makes my day! Thanks — Tracy and Rodney and Barlow Co! After reading reviews online — I was determined to have a 5 Star experience. Yes! Exactly what I got! These two men where professional & thorough every step of the way — removing washer & refrigerator & installing new ones. They checked hot & cold water, took extra care balancing washer on the tiled floor & with refrigerator door reversal-​all went well. The only thing that was not as stated was the call 30 min ahead of arrival-​that did not happen. My intuition let me know it was time to complete the unloading of the refrigerator… and a call to the company assured me they were indeed due to arrive in twenty minutes or so. Each time I spoke with the office about the time and directions I was treated with respect, was given good information, and felt assured that all would be in order. Thanks to All. Suzanne in Sedona, AZ.»

I purchased a dishwasher from Home depot on December 1^st. I received it from Barlow on December 13^th. The delivery men were horrible. They came in dropped it in my kitchen still wrapped up and left, hardly said anything except «Where do you want it». They came running back up to the door and asked my husband to sign a paper. We noticed after we installed it that it was damaged, and we thought it was just cosmetic. It was not. a week later we noticed it was flooding our kitchen in our walls. After I reported it I was told I would not receive a new one until January 14^th. When they called to confirm the drop off date and time they stated TWICE two different times that it was a delivery and install. Electric Insurance (apparently Barlows insurance company) was sending someone out to inspect the damages. He called an hour before he was supposed to be here (January 10^th) and said «I don’t do damaged appliances not my problem». Within the next 20 minutes Barlow showed up with our new dishwasher. I clarified they were installing it and they said no they were not. I told them the situation and they said they did not have paperwork saying to install it and they do not have the cord and they need to come back. They dropped the new dishwasher in the box in my garage. On January 18^th they came back to install the new dishwasher (or so we thought). They were coming to pick up the damaged one that we told them we would not release until someone took care of the damages to the house. They then told us they legally were not allowed to install our dishwasher because of our angled walls. I asked why the other delivery guys didn’t tell us that and his reason was «Brandon is a new guy, they were desperate and needed new delivery leads so they promoted him, he is still learning» That is not an acceptable reason. He also told us the company has a lot of issues they need to work out. Clearly.
Horrible customer service, horrible business. No communication. Not professional and full of excuses. I am still trying to get my dishwasher installed and the damages to my house taken care of.

TERRIBLE! We bought a washing machine & dryer from Home Depot. Barlow’s delivered the items, but installed them wrong. They switched the hot and cold water hoses in error. Therefore, during the 1^st wash my clothes were ruined!
When I chose a «cold» wash, all my clothes were actually washed in «hot» water. It ruined $ 200 of new clothes that I just recently bought.
I called Barlow’s, and spoke to their manager, Gary, hoping to resolve this matter since this was an «accident». However, Gary became very rude over the phone, and laughed at me.
First, they couldn’t even complete a simple task correctly, and then they couldn’t take ownership of their mistake. I will never hire them again.

I also have a complaint of Barlow but for different reasons. They delivered the gas range I bought from home depot and left it in its box in the dining room because my new kitchen floors and cabinets were not ready yet. They said to just call them back when I was ready to have someone install it. Floors and cabinets are now done so I slid the box into the kitchen to sort of get it ready for them and I called and asked to schedule the appointment for someone to come out. She asked me if it was moved from its original location and I said yea, it’s five feet away from the dining room, now in the kitchen. She refused to send someone to install it because of ‘liability’ — it had to stay in the initial spot or they wouldn’t come do it. Bull Crap. Now I have to find someone and PAY them to do it, since I have no clue what I am doing and the instructions say that a qualified person needs to install gas ranges.
So, if you ever have to buy appliances from Home Depot, you get to be unfortunate enough to deal with Barlow Company Inc. Be sure if you do move an appliance like I did, not to tell them on the phone. Then move it back by the time the guy gets out there.

The worst delivery service I have ever had the misfortune to experience!!!
I moved into a new build and had them deliver my new fridge. Within the first 5 minutes they made a major dent to a wall. I am talking took a chunk out of the wall!!! Then they tried to play it down and brush off their huge failure and lack of professionalism and skill set.
This Co. does not even deserve a 1 star.

They are the deliverer for Home Depot — think twice about buying from Home Depot if you need delivery. They did not show up for the delivery appointment. I called within an hour to inquire as to their whereabouts. I was told they couldn’t find my house (try a GPS) and they had called numerous times and left messages. They didn’t I was home the whole time and have caller id and an answering machine. I was home for the automated call that said they would arrive with in 30 minutes (you have to punch a code to confirm you are home) — so supposedly I left right after that? Give me a break. The manager was completely uninterested re: my wasted time and refused to have the driver return the same day to deliver (it was only 10:30 a.m. when I called). Said I would have to reschedule later in the week. Sorry Home Depot — I value my time and refuse to accept such shabby «customer service». I immediately cancelled my order and went to Lowe’s. BTW they do not use Barlows, but have the delivery done by their own employees.

Fail! Fail! Fail!!!
Barlows, you suck. And you know it.
So you will have the unfortunate pleasure of dealing with Barlows when you buy an appliance from Home Depot because they deliver it. We ordered a stainless steel refrigerator and also a washer and dryer from Home Depot. Both had problems. Let me explain.
The stainless steel refrigerator came in with a huge dent in the front. It was obvious that the delivery personnel had done it while cutting the cardboard off the refrigerator before bringing it inside. So they call the office and the chick tries to talk me into taking a $ 75 credit so they didn’t have to take it back. I was like hell no, I am not accepting a dented refrigerator. They backed down and said would replace the fridge in a few days and I could use the one they had just delivered until then. They also told me that they would not be able to attach the fridge to the water line because the valves were frozen. Didn’t look frozen but they refused to touch it. Fine.
Then we get a washer and dryer delivery on a different day. The delivery people go check the connections and claim that the connections are frozen and they cannot attach the washer and dryer until they are replaced. Turns out that there had been some damage done by one of their colleagues at a different house and they were all becoming very nervous about any old valves in a house. So if you get a delivery from them, expect to pay hundreds of dollars to a handy man to replace the valves so these people can feel comfortable doing their job.
Anyway, they left the washer and dryer in the cardboard boxes that they came in inside the garage. We had our handyman change the valves right away and I gave Barlows a call so they could come back and install the washer and dryer. They never returned my call. I called back again and a chick goes, oh yeah, they are coming on so and so day. Well, it would have been nice if someone would have called me back.
Anyway, the people show up and they start putting the washer and dryer in. I go to check the thing after they are almost done and whoa#$%@@! the washer has two big scratches on the front. I was like, wait a minute, this is not acceptable. These are supposed to be brand new. Anyway, the delivery person says that he doesn’t even wear a belt buckle so he didn’t know where the scratches came from. He told me that the company would take care of it by either replacing the unit or could give me $ 75. I was like, okay, I will take the $ 75.
This is where it gets messy. His bitch boss on the other end refuses to refund any money claiming that I was supposed to inspect the freaking washer and dryers when they were delivered a few days ago and I had two days to return them if I wasn’t satisfied. I explained that the machines were in their cardboard boxes and were NOT installed so there is no way I could have done the inspection. ALSO, the scratches were very fresh and they were done due to the delivery people not being careful so it wouldn’t have mattered if I checked the washer and dryer when they arrived or after when they were installed. They also refused to take the washer and dryer back citing the same rule. Assholes.
I complained to Home Depot and they agreed with my point of view and tried to get Barlows to compensate us for their error but they would not do it. They are the only reason I would consider buying my appliances in the future from somewhere else instead of Home Depot unless Home Depot changes who they use for deliveries.