Service King Collision Repair of Tomball

Not a very supportive local business. Think before you spend local money there.

From the scheduling of the drop of of my vehicle to its pick up, Service King-​Tomball did an outstanding job. When I walked in I was immediately greeted with a smile and a welcome. They took a comparitive look at my vehicle to verify the estimate from the insurance company.
Enterprise car rental is in-​house. They were welcoming and helpful. My comparitive rental was waiting outside.
Periodically, I received emails to keep me informed on the status of my vehicle. My repair work was incredible. Service King-​Tomball is worth your business.

This is a warning to anyone who is thinking of having there vehicle repaired by service king at this location. On or around May 7^th 2015 I damaged the driver side rear corner of my truck. After talking with Geico they recommended taking my truck here as they have a rep in house and guaranteed this was a quality shop. On may 10^th I was greeted at this location by my Geico rep who looked the vehicle over said this was an easy fix, I was then passed on to the service king rep who said the same thing and they would keep me updated on the progress of my vehicle. Estimate for vehicle pickup was June 15^th. (At this point i’m very satisfied). Over the next few weeks I received various updates on vehicle status no problems everything on schedule. On June 16^th I was called by service king that my truck was ready. On arrival I was met by the service king rep my Geico rep was not there, we quickly inspected the vehicle as it started to rain very hard, We did find a couple of things but I was told to bring the vehicle back anytime and they would be addressed, So I am ok with that pay my deductible and go home.
Later I was able to really go over the work that was done and was furious at the quality of work and how they even had the audacity to call me and say my truck was ready. (I will add pictures later at the end)
This is a list of what was wrong. 1 Trim hanging off, 2 Color coded bumper senses not painted. 3 Tailgate out of alignment. 4 Original damage to bed not repaired. 5 re used broken clips that were now hanging out of tailgate. 6 Rear camera wire trapped between tailgate and bed because they did not replace correctly. 7 bumper out of alignment. 8 Paint job on side panel not right.9 paint job on tailgate not right.
So I take the vehicle back at this point I don’t want them to touch my truck again because I didn’t trust them (How do you let this out of your facility?) The Geico rep gets the General Manager over. The General manager looks it over agrees they did a bad job and it should never have left there with all these issues. The Gm and the Geico rep convince me to give them the opportunity to fix the problems they give me there word. I agree and again wait another week.
I receive a message from the service king rep that my vehicle is now complete and is ready for pickup. I go on Saturday morning at 8:30 am. No one is there so I sit around waiting for a while. finally someone shows up and brings my truck around. I have never met this rep before but the rep pulls the truck up and we look over it together. Before I even begin to tell the rep anything they are asking me if they called me to tell me the truck is ready because they can see a lot of things wrong. 1 paint job is still bad 2 Tailgate is still out of alignment and now when the truck locks the tailgate pops out of position, Bumper is way out of alignment, Trim is damaged and wrong. 3 masking tape is all in the bed of the truck didn’t even care to remove.
So now I send emails to Geico and Service king GM at this location with pictures I get no reply from them. I finally get a regional manager for service king, the only reason they called is because I filled out a survey online they sent and gave them 1 star. So I told the story and they wanted me to take it to another service king location. NO chance. I have talked finally to a regional Geico rep and we are going to another repair facility to hopefully get this job done right.
Im warning you again they don’t care there was not one apology from them and to let a vehicle leave twice with this many problems is very very poor quality of service, not only from service king but Geico too.

They understand customer service. Janis. Is awewome. There wad a small glitch in a repair.. rather than dispute the problem. She solved the issue. and going above and beyond. A rare way of doing business today… refreshing for sure.

I’m back again. Hit a bike rack so damaged the passenger front wheel area of my truck. Immediately went to service king got an estimate. Later bought a bottle if tequila made my husband a drink. Explained the bike rack was playing hide n seek and showed him the estimate. They gave me a great price, I dropped my truck off today. The expect to be finished in 3 days. There is an enterprise on property. So it’s very convenient, if all goes as planned I will have my truck fixed and back soon! They are very professional and love the updated text messages.