Tomball Ford Inc

I bought a used car from David Greer and Art Arguello. As with most used cars it had a couple of minor things that needed to be fixed, they were prompt and friendly about fixing the issues and doing what ever it took to provide excellent customer service. They followed up promptly with phone calls and texts to let me know the status of my car. It has been 6 months and I’m still happy with my purchase. I would definitely recommend these guys, they are not your typical car salesman. These guys are genuine and really try and help you get the best deal.

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11−25−15 Spoke to customer service rep Jennifer who offered me a free tank of gas and to bring the car in for service to the after market sunroof again. I had taken off work to bring the car in earlier and was told since problem was intermittent they could not get it to fail and that sunroof would not be covered under extended warranty. When I picked up the car from the service dept. at that time, the sunroof who would not fail for them, did not work as I was pulling out of parking lot. I do not have the time to go through this again. Whole issue is I was not informed of aftermarket installation and would not have purchased car if I had known due to car’s many electronics.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

These people are dishonest, and scammers. People beware! Go elsewhere!
We brought our Ford 150 there to repair a broken mirror on the passenger side. The part was 150, but total 350 with labor. Fine, whatever. I know dealerships are also higher in price. But, please see the POOR QUALITY they performed in my pictures. NO EXCUSES for this. There are gaps in the paneling, not attached properly, and mirror is shifting. We brought it back, and they wouldn’t even fix it! They didn’t even attempt. There was a very small, I mean, very small dent (that’s not even where the mirror is attached) which is why the poor mirror attachment. IT MAKES NO SENSE! But, they want to charge me 1,000 $ to fix a very small dent? Scammers. It’s the only reason why they won’t fix what the mirror… SCAMMERS!
Also, during the rewiring of the electrical mirror, it screwed up the AC in the car… Guess what, they want money for that too! No responsibility or care for the work they do. AWFUL customer service. I can’t even tell you how horrible it feels to be taken advantage of, and no concern for how they treat people. Scammers. Go elsewhere!

Jim Baker in the service department gave us outstanding service. He was attentive to all of our concerns and addressed them quickly. I have also purchased multiple vehicles from Tomball Ford and their sales team is top notch. I would highly recommend using Tomball Ford for any sales or service needs. Many of my friends have also purchased vehicles at Tomball Ford and each has enjoyed the experience and the professionalism found there.

Day 70 without our Ford Explorer because of a broken seat belt buckle! It must be made of platinum and the only one that exists! First story was they redesigned the part because problems and the company that makes the part doesn’t have them ready that was the first months excuse. Second month was they have the part but they don’t have a way to ship it because it requires a special cage because the part is hazardous and they can’t ship. I could have driven the car to Detroit or where er the part is a few times by now. Pretty unbelievable a company of this size can’t fix a seatbelt buckle, or even do something to satisfy or help a customer caught in this situation. The seatbelts have airbags in them so the buckle requires an inflator and guess it doesn’t work with the new redesigned part hmmm. So I can’t drive my whole family around because Ford will only pay for a car of $ 30 per day. I bought a 7 passenger vehicle for a reason, we have a new baby which with family, car seat and gear everyone doesn’t fit. I have called the dealership which is stuck in the middle and can’t do anything. I can’t have my car back and wait for the part because they had to disconnect all airbags. I called the regional Ford rep Wendy which wasn’t very helpful and then refused to give me her boss’s name and contact. Eventually I have gotten to the Ford executives (3 different ones) who have only gotten me in contact with the regional reps boss Tommy White which played phone tag with me a couple days and now has not called me back in a week. This is the most rediculous and crazy situation I have ever been in. I am so disatisfied now with ford it is crazy. Anyone that knows me knows I am or was a big Ford fan. My last three vehicles Ford f150, F250, Explorer. Will probably be my last unless ford does something really good. Oh and my battery is now dead in my car that sits at the dealership. Each month this car is gone. If they had been up front in the beginning things would have been better, I could have kept my car and just not used that seatbelt until they got the part.

Needed to get a recall performed on company car. Went in on Thursday and asked service advisor if they could get this done and how long it would be. He told me that it would be half the day. I informed him that I could not stay half the day that day. He told me that recall could be done in a couple hours on Saturday
I came back on Saturday and a different adviser tells me that this recall takes a day and a half to do and no one is there today to do this recall. He asks me who told me that this could be done today. I point out the advisor. He tells me that he is still new and didn’t know. He then proceeds to tell me that the next available appointment is in 2 weeks! This may be a company car, and because it’s a recall it’s at no cost, but I am having to take my time on a Saturday to get this done at a dealer over 35 miles from my house because I was told they could get it done.

Excellent Service Dept. I took my Edge in for service for a power window regulator. Before I had time to get out of my car while dropping it off, someone already came to the car to greet me! They repaired it very quickly although I did have to make an appointment for repair. Everyone was very professional and helpful. Previously I took my car to Louetta Automotive and they quoted me an extremely high price so I took it to Tomball ford instead and they were almost half the price of Louetta Automotive. Great price at Tomball Ford and Excellent Service. Hopefully I won’t need to come back but if I do need more service I will go back to Tomball Ford.

They treat you great when you walk through the door, but once you own the vehicle they think you belong on there time. We purchased a brand New 55K SUV from them. At the 11,000 mile mark the front tires would shake violently when trying to slow down. We scheduled an appointment, and took the car in. When we got there, we had to find our own ride home or PAY for a rental car. Not to mention that we packed three kids in car seats to there location. The next day they called and asked us to come in since the vehicle would be ready in 30 minutes…2 hours later we were still waiting. Your time will be of the least importance. When I purchased a new GMC Yukon from Beck and Masten they always had a new loaner vehicle waiting for me when we took it in for service and we paid half the price of this one. I wish I had never strayed from Beck and Masten. I am getting away from Tomball Ford as fast as I can, and trading my Expedition in on a GMC. Ford makes great trucks as long as you don’t need there service department.

I dealt with my service advisor Sam Boutwell on an accelerator issue. That was resolved promptly, however the aggravating factor was he recommended a full time up because he said he inspected it. What Sam did not know was that I had it tuned up two weeks ago at Joe myers Ford. Totally unethical business and a true scam operation to generate revenue from the innocent. Lastly, when I called an hour in advance to confirm my truck would be ready, I arrive and still waited an hour. I must say that an employee named Darien was the most helpful and attentive to my needs. I will never set foot in that place.

I had a slow leak in my tire,‘s sidewall, so I had to get a new tire. The guys at service desk are friendly and accommodating.
I was kind of suspicious when the tire I got had a red dot and a letter N painted on it. I thought they had patched it and the N stood for Nail, as in nail in my tire. I took it back to them, I was told it was a mark the shop put on for balancing, then not two minutes later he said it came from the factory that way. I have been driving for 40 years and have never, ever seen a red dot on a new tire, have you? So I have a new tire but it had a red dot the size of a quarter on it. And a letter N. On the outer sidewall.
I needed to be somewhere in ten minutes, so I had to leave. But I just wasn’t happy with the answer I got. I went back, this time to the service department, and was told it was indeed from the factory, that during inventory, it was put there during a count, so they could tell where they left off.
On a different note, the two times I left my car there, it has been returned with the air left on. When I bought this car, I was told by this same dealership that the computer to the car records how I drive, including l if I shut off the ignition and leave the AC on. That way if there is a problem with the AC, and I take it in for repairs, they will be able to tell who is at fault and if I mistreated the AC, voiding my warranty. Therefore, the responsibility for payment would be mine, not Ford’s. I received a routine follow-​up call from Ford, inquiring about the service. When I told them they always turn off the ignition and leave the air on and why I didn’t like it, they acted like they had never heard the computer in their vehicles record this type of activity. Either their salesman lied, or the service guys and customer service don’t know their own product.

I recently went back to Tomball Ford to install the keyless pad and add tint. They were very prompt in their service. The jobs were completed in a timely manner and I couldn’t be happier.
Sales manager spoke with me and I feel better about the experience.
Communication is always key!

Great service from Wendy. The service job was a few days of a process, warranty covered it and Wendy kept us updated the entire time and was always on top of updating me. Thank you! I was in the industry for years and I always appreciate great service, and this was great service.

Wendy Gebhart is awesome in service department and always takes care of me. Misty Simonton the service manager is awesome as well. always good service here.

Complete joke. Drop my vehicle off at 8am and they still haven’t looked at the car? If you don’t have enough workers — don’t take the job. Very poor customer service Tomball Ford!