Pier 1 Imports

Walked in tonight to BUY a desk. No one greeted me when I came in the store. No big deal, I’ll shop around look for what I need and then maybe buy a desk I like. My first lap around the store I found one or two desk, no customer engagement. Second lap around the store, found an additional desk. Still no customer engagement. Decided to do a third lap to give the employees and company a shot of redemption. No customer engagement. Literally will never shop here again.

Below is a complain that I wrote to Pier 1 Customer Service:
I’m writing to inquire about a Pier 1 Store Policy. My wife and I were looking to purchase a Seagrass Block Queen Headboard which was on sale for $ 189. We first saw visited store number 1092 Manasquan, NJ and saw the headboard there, however because we were with the entire family we didn’t have enough room in our car. Being that we live closer to the Toms River store, we thought it was best to return home, drop everyone off and head over to Toms River. Before leaving the Manasquan location, we wanted to make sure there was a headboard available to pick up in Toms River and when I asked if we should reserve it, the store consultant suggested that we just go today and pick it up and calling ahead wasn’t necessary. So we did exactly that, dropped off the family and headed to the Toms River location. We get to the Toms River store and ask a clerk what the next step was to get the headboard into our car. She suggested looking to see if there was additional inventory in the back.
The store clerk along with what seemed to be the store manager were both there and had informed us of the stores policy — Due to the fact that this was a sale item, and only the floor model was in the store, we couldn’t purchase the floor model headboard in the store because it was a sale item. He suggested we order the item and come back in two weeks once it is delivered to the store. We were disappointed because we were misinformed by the first location and turned away by the second location. While all of the employees were very kind, friendly and understanding of our predicament, we left frustrated without a headboard. We did not and still don’t understand why we couldn’t go home with the floor model. I hope you can help us better understand the policy.
My recommendation would be that the company discloses their store policy if this is the case so there aren’t any surprises.