Alfred Angelo Bridal

I have had the pleasure of working closely with this shop, I purchased my wedding dress here & my bridesmaid dresses.
My experience when I found my wedding dress was truly a great one. The help and attention I received was spot on.
When my girls were searching for the dress everyone agreed on, they were also helpful and friendly.
I took off one star because there was a mixed up with the color of a bridesmaid dress. Mistakes happen, but it definitely caused some stress. Thankfully though, this store immediately owned up to the mistake and rush ordered the correct dress. The dress arrived, and all is well.
A+ for customer service.

Wow! This place was exceptional!!! If you truly want the experience of choosing a wedding dress or even bridesmaids dresses then go to this establishment and ask for Maya. She was attentive and always smiling and helping us all feel like we were special. I advise everyone to give his place a try! Xoxo and thanks for being super awesome.

They are amazing. Maya helped us and she was absolutely amazing. She could not have been sweeter and more helpful. She clipped you into the dresses that didn’t fit and she actually took an interest in YOUR interest. I love this place.
They are clean and they are beautiful. I love everything about it here and they have the Disney collections for brides. We also got to experience someone’s bridal moment and it was magical.
The prices are average for bridal dresses. They really love what they are doing here and I am thankful for kind people left in this world. They don’t rush you to purchase right away and they are incredibly accommodating. Couldn’t be happier with this experience!
Keep doing your thing AA!
X’s and O’s!
J

In the past week, I’ve had 3 wedding dresses. The first wedding dress I spent almost $ 1500 on at Alfred Angelo. The dress that the «wedding expert» insisted that I order was 4 sizes larger than what I usually wear but they said that wedding dress sizes are different than regular dress sizes and that if it was too big I could have it altered «down to a size 0». The dress came in and was MASSIVE. The corset back on the dress was tied up as tight as it would go and the dress still hung off of me. I was again assured by Alfred Angelo that it could be altered and it wasnt a big deal. At this point, they had ordered the wrong dress for maid of honor, and the wrong color dress for my mom, twice. There was absolutely no way that I was having them alter my wedding dress. I took the dress to a tailor in Lewiston who told me that the dress could not be altered to fit me unless I was willing to pay to have the entire dress taken apart and put back together (i.e HUNDREDS of dollars in alterations… and not like $ 200, like $ 600). She advised me to take the dress back to AA and see if they have a smaller dress that I can swap mine out for. There was now 2 weeks and 4 days until my wedding. I went to Alfred Angelo HYSTERICAL and was told by their manager that it was my fault that I ordered such a large dress but that she would do me a favor and swap out the dress for the sample dress they have (which was the exact size that I wanted to order i the first place and fit me PERFECTLY but was absolutely disgusting from being tried on by so many people). I had their seamstress measure me and reluctantly paid them $ 300 to have the dress hemmed. They told me to pick up the dress from the seamstress and «drop it off when you can». This was Tuesday August 18^th. On Saturday I got a voicemail from AA saying that they wanted dress #1 back ASAP and that they told the seamstress to not alter the dress until they got it back. Cool. This would have been great information to know 5 days ago when I was standing in the store but, ok. So I go pick up the dress in Lewiston first thing Sunday morning and drive it to the AA in Amherst. This is when things really go awry. Dress #1 was hemmed on the bottom by the seamstress so now they wont take the dress back at all. They suggest that I buy the 2^nd dress for half price ($ 750) and insist that they «didn’t hold a gun to my head» about ordering the dress in the first place. Yes, I’ll agree that they didn’t hold a gun to my head but when I tried to order the size I wanted, the woman helping me went and got a manger who told me that the smaller dress wouldn’t fit me and insisted that dress #1 COULD be altered. The only reason that I’m writing this story is to tell you that THIS is what bridal stores do (especially Alfred Angelo). I’ve read a million reviews about this place and how they bully you into getting a dress way too big so you have to pay them tons of money for alterations. AND just to get an idea of how much alterations would have been at AA, the seamstress in Lewiston charged my bridesmaid $ 60 for a hem whereas AA charged me $ 298. The amount of money that I would have had to pay to have dress #1 altered would have likely neared $ 1000. Now to talk about dress #3. I desperately went to David’s Bridal yesterday, despite their bad reputation they have and could not be happier. I found a dress I absolutely love and paid a third of what I did at AA. They even gave me $ 50 off because of all of the shit AA has put me through. AND the slip and bra they give you to try the dresses on in are CLEAN and don’t look like someone wiped their ass with them (*cough cough, I’m looking at you, Alfred Angelo). I also didn’t have to wait 4 and a half months for my dress to come in. As for AA, I’m sure we’ll end up fighting in court but at least for now, the nightmare is over.

It’s too bad that my fiancée isn’t the GM of a wedding venue and can tell anyone who will listen about how terrible Alfred Angelo is… oh wait.

This place was a really bad experience. They were not helpful or friendly. They have terrible dress they were dirt y and nothing on what I had in mind. Do yourself a favor go somewhere eles.

I have been continually impressed by Alfred Angelo.
I had been to a few other local bridal shops that were absolutely HORRIBLE. Dated. Dirty. Bad customer service. Bad lighting. Alfred Angelo was the complete opposite! A beautiful, clean, modern looking store front with wonderful customer service every single time.
Thank goodness I was lucky enough to find my dress there! I worked mostly with Cathy (who is an absolute delight). My dress is incredible. So beautiful and different and better yet, affordable! It only took about 3 months to come in after I ordered it. Communication has been top notch as they remind me a few days before of all of my appointments and call and/​or email me when my items arrive. Each time I’ve visited the shop has been perfectly pleasant and every single worker is sweeter than the next. I just had my first fitting and the tailor (Sing, I believe her name is) was also wonderful to work with. I can already tell tat she’s a perfectionist and I can’t wait for my dress to fit like a glove! I do not have one bad thing to say about Alfred Angelo. 100% worth a visit.

I went to Alfred Angelo this past weekend to try on bridesmaid dresses for my brother’s wedding. My future sister-​in-​law booked an appointment for us on Sunday evening at 5pm (the last appointment of the day). We had a very pleasant experience there. The store was totally empty (I assume because of the time and day), so we had a good amount of attention from the sales associate and we were able to quickly try on a variety of styles and spend time discussing them. The sales attendant didn’t pressure us into any one style and worked with what the bride wanted in terms of colors and styles. She called us all by our first names (not sure if this was on a form or she just learned it by listening to us), but that is always a nice touch. I have yet to order my dress and deal with that side of the customer service, but we had a very nice initial browsing experience. I can write an updated review after I order and receive my dress (fingers crossed for good service!)
TWO KEY THINGS TO CONSIDER:
1. We arrived at AA after having a HORRIBLE experience at a nearby, nation-​wide salon. The service there was mostly absent, and when present, was rude, impersonal, and unhelpful. So, this was a very nice change of pace and made the experience probably seem extra nice.
2. I definitely recommend getting an evening appointment on an «off» day — like Sunday or in the middle of the week. For any bridal shopping experience, it’s best to go when the store is less crowded. It might be worth calling salons and asking them when their usual down times are.
I’ll be back to finish up after I order and receive my dress! Til then…

I had a really bad experience that takes too long to explain.

Had a wonderful bridal experience when they first opened… but immediately following… not so much! I think the girls work there on commission because after my dress purchase I went in for my fitting and was completely ignored. My accessories had not yet arrived, which meant that I had to make extra trips to the venue even though they promised differently. Also, I never received my certificate of personal authenticity and when I needed to get shoes to wear I had to find the attendants (who weren’t attending to anything but their own gossipy lives) to ask for my shoe in the right size. Yes, this meant walking around the store in my full bridal gown. After I requested the shoe, the attendant just dropped the shoe off to me and returned to the front of the store to gossip away with the store manager. In addition to never asking me if the shoe even fit they were not available at all for other shoe options.
Word of advice… avoid at all costs! I felt completely shafted after I bought my dress, this vendor couldn’t be bothered with me at all after my dress sale was final. I think their exacts words were «Nothing we can do about your certificate, that is contracted out to Office Max and there is no way we can fix that…» as well as «When we made an appointment for you for your dress fitting, it is contracted out so your appointment isn’t with one of us… (explaining the lack of attention when purchasing shoes.»