Reimer Heating & Air Conditioning

I was referred to Reimer by a friend that has been using them for years… and now I am wishing I would’ve listened to her sooner! From the moment I called to the moment they left my home — I experienced nothing but great, genuine customer service. I never felt like they were trying to sell me or just make a job — they offered me many options pertaining to my situation but we never felt as if we were being pressured to choose one specific option. The customer service Reimer offered me was impeccable. I HIGHLY recommend their services! Thank you Reimer Heating & Air Conditioning for the great service… thanks to you, I can finally feel warm and toasty in my home again!

The technician George was very nice. Arrived in less than an hour, professional.

We had a very bad experience with these guys today. Stay away.
We had already diagnosed that we needed a new Gas Valve and called to hire them to fix the gas valve. They agreed to this over the phone, but when they got to our house they said they had to charge $ 79 to «diagnose the problem.» I already had the boiler taken apart, so he walked downstairs and said, «yep, its the gas valve.» And we were charged $ 79 unless we wanted to sign up for a membership.
Anyway, our boiler cost $ 1500 new 6 years ago, and we just paid $ 500 to have the Gas valve fixed. I will definitely tell my friends not to use Reimer.

My furnace was making noises sounding like a jet plane. Called on Friday 12÷27÷13 and a technician came over that day. It looked like I needed a part that had to be ordered. He came back Monday ¹²⁄₃₀ with the part, that made the furnace work just find, but explained the furnace was not in good shape, which I knew. They had an opening ¹²⁄₃₁ for a new installation, and I ordered a new furnace. There was NO pressure. The technician Mike was so helpful explaining my choices. The installers came Tuesday morning, were efficient, nice, and took their time explaining everything. I highly recommend Reimer.

I recently needed to replace my furnace and air conditioning units. I called Reimer first because of their reputation, and because my neighbors had used them.
I was absolutely shocked at the price difference between their estimate and the other two companies I called — both of the other companies were reputable as well. The different was nearly $ 4,000 for the same exact equipment.
The technician did not leave me with a detailed explanation of the Lennox equipment he intended to install (as the others did) — just a piece of paper with the pricing and his contact information. He also neglected to inform me about the rebates that were available through National Fuel, Lennox and the Federal tax credit which add up to approximately $ 675.00. He also did not inform me about the Energy Star loan and payment programs, although he knew my ability to pay had been diminished by a recent job loss.
The price difference is unconscionable, and I would hesitate to ever call them again or recommend them to anyone.