Kansas Department of Revenue

This is the agency which Dante Alighieri forgot to include when he wrote the «Inferno».
I totally relate to Matt E.‘s experience, except that in my case I did not have a Kansas traffic ticket. No matter: the Real ID database said that there was a person whose name matched mine who DID have an unpaid traffic ticket, which means I have to clear my name.
On March 29, 2015, I sent in $ 15, a color photocopy of my birth certificate and my Social Security number, information regarding my previous address (in Texas) and my current address in another state and a request for a No-​Match letter, and waited.
Two weeks later, I called the Kansas Department of Revenue to find out what the status was on my request for the No-​Match Letter. I was informed that they «would get to it.»
Two weeks later, I called again and this time I was told they were «working on it.» Two more weeks passed by. This time, I filed a complaint with the office of Senator Joe Donnally, the U.S. Senator from the state where I now reside, and asked for his assistance. He referred me to state senator Mark Stoops, who also went to bat for me.
Two weeks later, no letter — and this time I called and stated that I wanted a status report on my No-​Match letter. I was given the email address of a member of the Identity Theft division (!) whom I was told had agreed to email me. I sent her a detailed message noting my contacts with Kansas Department of Revenue and their lack of action on my request, cc’d Mark Stoops’ office waited. Two weeks passed with no response.
I finally called the Governor’s office in Kansas, explained my situation and that now my old license was about to expire at the time I needed to make a cross-​country trip. He assured me he would contact the Department of Revenue and find out the status of my No-​Match Letter. Two hours later, I received a terse, one sentence response stating that the letter had been mailed that afternoon.
It is now five days after I received that email, and I still haven’t received my letter. I called the Governor’s office in Kansas to give them an update, and found out that the Department of Revenue hadn’t contacted the Governor’s office with a status update on my letter, either.
So – not only has the Kansas Department of Revenue ignore me, but they have ignored requests from a state senator, a U.S. Senator, and the governor of their own state while passive-​aggressively stating that «they’re working on it».
The final rung of Hell in Dante’s story is where everything and everyone there is encased in ice, immobile, frozen for all time. In the middle of that bottom rung stand the employees of the Kansas Department of Revenue, who are busy «working on things» — while getting absolutely NOTHING done.

It is waiting fun for the whole family. Bring the kids so they can cry in boredom. Great place for a first date. They have a game you can play, it is called guess the stain. Also you might get a free next visit if you forgot one piece of paper work.
Everyone should come to the Topeka dmv.

Edgar Allen Poe, Stephen King and the lady who wrote Twilight couldn’t come together and craft a story more horrifying than the tale of attempting to interact with the Kansas Department of Revenue. This is government ineptitude magnified to the truly nightmarish proportions.
So long story short, years ago I had neglected to pay some Kansas traffic tickets. Seeing as I haven’t even lived in Kansas for years and years, I had completely forgotten about them, only to be reminded when I tried to renew my license and was given the boot. What followed was a multi-​agency bureaucratic carnival of horrors, but since this review is strictly of the DOR, I’ll try and narrow my focus. Their #1 problem? Their phone-​system, born from the fiery pits of hell.
I think everybody can relate to the frustration of needing to get a human being on the phone only to be passed from menu to menu to menu. Well, the Ks DOR ups the ante. After going through multiple selections, it finally just says «all of our people are busy. Please call back later,» and HANGS UP ON YOU! I hate queues as much as the next guy, but they’re certainly preferable to having to repeatedly test your luck with their phone system. I am not a violent man, but I came close to punching a hole in my wall.
Maybe where I see horrors, somebody at the DOR sees some sort of sick humor? I mean, this would be Ron Swanson’s ideal dream of government ineptitude. It sucks away your life and gives nothing in return, in only the way vampires and/​or government institutions can.