The Floor Project

We had a breezeway room in our 65 year old ranch style home with glued down carpet squares installed 25 years ago. Thought we’d do it ourselves but it was just too much of a headache. I drove by The Floor Project store and did a u-​turn and went inside to check them out. Glad I did cause it was a one-​stop shopping experience so-​to-​speak. Sales guy Ric Lavelle was very knowledgeable, knew the right questions to ask me then told me the pros & cons of different floor products. All products are on display and they have good size samples to take home to help decide best color and style. Ric the sales guy also came to my house to look at the job requirements and take measurements. I wanted my floor project done within 2 weeks to meet a deadline… and it was all complete 24 hours before my deadline. They arranged for an install team to come out & remove old flooring, install new flooring and totally clean up before they left. 3 guys arrived on time, one took away the trashed old flooring. They also removed furniture and then returned furniture at end of job. The floor looks great and what I loved most about this store is that they handled the entire project from start to finish… and Ric stopped by on install day to make sure all was going well. Great customer service! I 100% recommend this store

TERRIBLE!
The people they hired to install blew me off 3 times before installing my flooring. I had to threaten to call the Better Business Bureau.
They were supposed to come out Friday morning to install tile in two bathrooms. They didn’t show up till 2! I took the whole day off work for nothing.
They said they were finished at 4 and that they would come back on Monday morning (7:30 am) to put in the baseboard, which should have been done at the same time. BUT, they said they had a wedding rehearsal to go too. Now I had to take ANOTHER day of work off.
Well 7:30 came and went, I called and called. Then 8:00 came and went. So I called the store and told the lady that if he didn’t complete it this morning, I was calling the BBB. Well, what do you know 10 minutes later the guy and his brother showed up saying that he dropped his phone in the toilet and there was NO need for me file a complaint. NO apology.
On top of that, the tile is now discolored.
The way this store operates is awful. They never told you they warranty, even after asking several times. So who knows?
We thought after having SUCH a terrible time with Home Depot for carpet, this would be better. NOPE. I guess most contractors are just terrible. Ugh. Or I’m just unlucky?