Bicycle Shop of Topsfield

Dave is the Man! Definitely knows his stuff. Came across this shop since it was one of the few Kona dealers in the area. Had my new bike narrowed down to a Process 153 or a SC Bronson and wanted to test ride the Process. First time I got there it was just about closing time (this was mid December, so it was dark) — he had no problem staying a bit later, letting me ride the bike around the parking lot for a bit, and chatting about bikes. Didn’t even feel like he was trying to sell me anything. When it came down to size of the bike, I was torn between a L and XL. He didn’t have a L in stock, but he offered to call one of his buddies at some point to bring their personal one down and let me sit on it. Wasn’t necessary though, XL felt good.
Came back a few weeks later to actually ride it. Didn’t have single issue with letting me take it out on the rail trail. Pointed me in the direction of a mini hill that has a few «Trails» to test climbing/​descents. At that point I was sold on the bike. Purchasing was smooth — he ordered it in front of me and requested a down payment — just paid him in full because he seems very trustworthy… He called me a week later to give me the status of the shipment and when he expected it to be ready. As soon as it came in, he set up and let me know it was good to go.
When I picked it up, he gave me a quick run down of bike’s features. Hooked me up with some spare parts and off I went.
Would definitely purchase a bike here again.
Won’t rate the pricing because I didn’t have any work done, but he definitely isn’t the kind of person to rip someone off

The best bike shop in the area. Very friendly and knowledgeable, they steer you towards what is a good match, not toward a bike or parts that are more than you need, or toward something they are trying to dump on someone.
Most importantly, they know how to fix a mountain bike so it shifts and handles properly and try to do so in a short time frame. I highly recommend for the normal to advanced mountain biker/​fitness biker. For reference, I ride a good deal and have three bikes for different purposes, but I see myself squarely in the intermediate rider range. Great place!

Saw this shop along the rail trail and stopped in a few times. Always very helpful even when busy. Asked to try a bike and then another and another and another. Response was always cheerful. Finally bought a bike, but there was never pressure. Was really surprised when they took my old bike in trade and gave me a very fair price. Great place, great people, and amazingly large selection of bikes and accessories. Also, repairs are done quickly and expertly.

the most amazing customer service! i was walking the rail trail with my jogging stroller and got a flat tire. i stopped in to get it filled and it turned out that I needed a new tube also… they happily took care of me and my stroller. They have a great selection of bikes.