Preferred Air Inc.

In the past 6 months I hired Preferred Air for two separate jobs. The first one was replacing a heating system in my mom’s Townhouse in Salisbury, MA. They did a great job of installing an 80% system in tight quarters and my Mom was really happy with the process especially since they cleaned up everything which included an old outside pump that was an eyesore. Then a few months ago during a real bad cold snap I had an issue with my heating system at my house in Stoneham so I didn’t hesitant to call them. As it turns out their Tech fixed the initial issue but a secondary one developed a few months later so I contacted them to report the problem which I stated wasn’t an emergency. I received a phone call from Tom within a few hours and then we set up an appointment the next day. He showed up with one of his top Tech’s and within a few hours the issue was resolved and the best part was not only did they fix the issue but they educated me on my system. I inherited this system when I bought the place so I never invested much time in understanding it so I learned more in a few hours about maintaining it from Tom and Rob than any manual or online tutorial which is what really impressed me. Preferred Air also demonstrated that they stand behind their work which is what a home owner really wants when they make that final decision on hiring a contractor.

What a disappointment with Preferred Air after not having heat for a week a technician came out after my husband called and charged $ 150 for less than a ½ hour to diagnose that our new heating system on a house we just closed on would best require a whole new unit! Technician basically said it would cost more to replace heat exchanger then to attempt to fix we were told that someone would call with a quote for repairs vs replacement of new system. Never heard back. After a long cold weekend with no heat my husband called back Preferred Air again and was told someone would call us back with quotes. Still waiting 1 month later no call back. It seems that when we questioned why the unit could not be cleaned and parts replaced that both the technician and company want the solution that best benefits them and that is replacing and putting a whole new system.

These guys were awesome! I had Rob who came out for my yearly maintenance on my furnace before the cold weather sets in. He was professional and explained things well. He was on time too! They were about $ 100 less the other people I got quotes from and it included a new filter! So pleased.

Preferred Air has done countless jobs for me. Installations, maintenance, repairs, you name it. There is a reason you continue going back to a company time and time again, quality, service and knowledge, each and every time the folks at Preferred Air have exhibited all three. A number of years ago, I had two Heat Pumps changed in my townhouse, one of them right before Memorial Day weekend. The two guys started the installation, but all of sudden left and were gone for two hours. I truly wondered where they had gone, and a little concerned, until they came back with custom fabricated duct-​work. They don’t use run of the mill stuff from Home Depot, they have a Machine Shop so that all jobs are custom. In addition, that job was done, and the system up and running before the long weekend so that we had the air conditioning we needed. As an added touch, every time they have come to my residence, they make sure to put on booties to cover their shoes.

Brian just left (there are 4 at PA!) and he is a Godsend! He analyzed our systems problem and right away fixed some issues. We have a Bryant HVAC 11 old system.
Preferred Air only charged us $ 89.95 for the work done and analysis. He also had to make several calls to clear the work with my working husband and myself, all of which he did with great patience and professionalism. He was easy to talk with and showed me respect and explained all the parts of the system that he was working on as well as what needed further work. He was able to price out the work in a professional and logical manner and left us with a come back date to complete the work after the parts arrive from 3 places all in 48 hours. We even discussed pricing of the shipping fees to get the parts. It was all reasonable.
I would refer this company to my best friend and family anytime!

Great technicians that really know their stuff. They have kept our 25+ year old forced hot air furnace running. They are very prompt for the scheduled visits and even called the day before to confirm. Glad to have this company to keep the heat on during the winter. The only reason I didn’t give 5 stars was their cost but I honestly have no sense of how they compare to other companies. The money I do pay them feels like money well spent for sure!