The Home Depot

After debating about replacing my roof, I went for it and used the Home Depot. Their process seemed pretty good, from the first look-​see through the post-​installation cleanup. But– then there was a rainy day.
I spied a little water on the first floor when I got in from work, upstairs there was a bit more and still coming in. They responded quick enough, a crew was back up on the roof and the water stopped, they came and went.
I called the 800-​line asking what about the ceiling spots and other minor damage, so the job manager came out and took some pictures, saying it would likely require painting and I’d hear back shortly.
Right. More than 90 days went by with no follow-​up of any kind so I called 800 line again. A manager named Chad Culleton called back and told me «Oh, that manager (Tim) is no longer with the company». But wait, Chad went on to tell me: the water in my house was «not really within the scope of their responsibility». Oh. Shocked? You bet I am!

Not only are the associates friendly and helpful (instead of sullen, resentful, or impossible to catch), this store goes above and beyond to help its customers. When the movers dumped my washer & dryer a few feet from where they needed to be in the laundry nook, it left me stranded with nothing but my 8 year-​old son to help. I called Home Depot and Ellie in Customer Service introduced me to Tim Bonenfant, an assistant manager. I showed him cellphone pics of the situation, and without hesitation, he offered to come out on his lunch break to help. He and his associate, Kevin, spent over an hour wrestling with my machines in an incredibly awkward laundry nook to get them installed and running. In the process, they discovered some of the fixtures were either in need of replacement or installed wrongly. They drove all the way back to the store to get parts, then returned to do the job right. I was so grateful for their help, I cried. This will be my go-​to place for the entirety of our home renovation.

things needed if you’ve got a house in the boonies: fall turf fertilizer, pet-​friendly cedar mulch, salt for water system, salt & spreader vs. icy walk, composting, septic-​friendly detergent, radon gas monitor, lots of diy tools. and snow shovels for each weekend guest.