5 Points Sash & Doors

I love the Millguard product, and Avi was great, as was the pricing. However, I would recommend watching the install team closely.
I don’t know what happened to my carpet during the install, but it has not been the same since, ever after a steam cleaning. Odd, pink foot prints were left on it. They did put down a blanket, but there must have been moisture that went through.
Also some caulk to near by furniture.
I did not call the company to address the issues, but again, I was happy with the product, but disappointed with the install team.

Hello there,
We had two large windows installed in September. During the past three months the sealing around the Windows has begun to crack. This is making us feel like the large windows are not secure. Can someone contact us? Thank you. We paid a lot of money to have the window seals cracking.
No one has contacted us, please respond!

From a Customer Service standpoint, AARON has excellent communication and follow through without any high-​pressure sales tactics often found within the industry.
He’s very patient and when you make an appointment, goes over your options and pricing and lays it all out.
There’s none of this «if you order today, I can give you X% off but if you don’t make a decision now, the price goes up by X$» tactics (which I did experience from Renew By Anderson’s sales team which was a bit off-​setting in a used car salesman heavy handed high pressure style/​approach). AARON gives you a price and he’ll honor it so long as his overhead doesn’t change (obviously you can’t hold a quote too long where wages to his employees goes up as possibly cost of materials too). He lets you think and consider his services without any pressure to make a decision. He’s a very polite and nice professional person.
I have odd sized windows of various shapes (arches and circles) and he explains all of the options including what/​where are mandatory uses «tempered glass» for safety reasons that adhere to building codes.
I ended up not using 5 Points Sash & Doors… YET! (I’ve not chosen anyone for that matter) But when I’m ready to do a renovation with window changes, I’ll be sure to call up AARON and 5 Points Sash & Doors to see if the pricing has changed and reconsider doing the work.
As an FYI — Aaron and 5 Points Sash & Doors had nothing to do with my decision to not go through with the work, it was a personal and financial decision I made to put it off, and I’m giving them * * * * * FIVE STARS based upon my experiences for the at home appointment for an estimate and AARON’s communication and professionalism through the process and follow-​up/​through too.

This business has a BAD ATTITUDE towards customers service. When the 3 windows for my kitchen arrived, and they were 10 inches too short. Five Points admitted it was their fault. Prior to installation a salesmen (one of the partners) came to measure my windows to give me a quote. Then the installer came to re-​measure (real measurement) prior to the order. So after waiting for 5 weeks, the 3 short windows arrived and to our disappointment, we had to wait another 4 weeks for reordered windows. To make matters worse, I also had to wait for the installers to get back my original windows which they had hauled away BEFORE CHECKING to see if the new windows fit.
I figured mistakes happen, so I did not make a big deal of it although I was very disappointed and frustrated. So after patiently waiting for my windows it was installed over two months later. When I needed new windows in my rental, I decided to give them another chance to bid on additional work.
Imagine my shock when that same partner had the audacity to say, I should be appreciative and KISS him for making good on the windows without complaint! Really??? I should appreciate him, versus his appreciating a long time customer who did not complain? He was not kidding. He sincerely believed I should appreciate them — all while openly admitting it was their mistake! His point was that most vendors would not make good on their mistakes. Also, he claimed he was a «good guy» because he didn’t make the installer pay the $ 2500 the mistake costs him (as the problem was the installer’s fault). The way he said this, it was clear he felt the customer should appreciate the extra cost he had to absorb because the mistake on the job cost him money!
Furthermore, he NEVER thanked me for the having to endure the inconvenience of waiting 9+ weeks for my windows and for tolerating the ragged appearance of my exterior when they took the original windows out and then had to reinstall them after hauled it away. Incidentally, he never mentioned a discount nor even suggested that this time he would take better care of me and double check my order.
Clearly, he is not customer oriented and a business partner who only views problems from the owner’s perspective. He was not kidding with this attitude. Buyer Beware! I don’t think this owner will change his attitude at all. If there is a problem, you need someone who stands behind their work and who values customers and repeat business.

We are SO thankful that we chose 5 points to replace all of our windows and closet doors. They were extremely professional, honest, trustworthy and the price that we paid was well under what some other companies had quoted us for products that were even lower quality than what 5 points installed for us. Also, they were extremely knowledgeable about dealing with our HOA and getting the permit from the city. They handled all of it, provided all the documents we needed and even coached us through everything we had to do to be compliant with the HOA and the city. The installation could not have gone any smoother — they did it in one day and the final product is perfect — they left no mess and we are left with high quality, beautiful windows which have made a dramatic difference in both the sound we hear from the outdoors and in regulating the temperature. I whole-​heartedly recommend this company! Thank you Avi, Aaron and Miguel!

Avi is very easy to work with and as the owner/​salesperson, can give a reasonable quote and communicate about the installation clearly. The installers were professional and courteous. I had several minor issue with the installation afterwards but they were taken care of relatively quickly. Overall, it is a nice combination of affordable pricing, fast and good installation and generally good customer support.

I can’t believe I went back to these bozos. First I had windows and a sliding door installed. The installation actually was great and how the company dealt with the HOA really helped out. Installation day came and the day before I had some deck work done on the balcony by another contractor that was still drying. I told the workers not to walk on the balcony. I leave to get something downstairs and when I came back up BIG shoe prints. The worker that walked out there denied it to the boss and said that he didn’t ruin anything. Luckily he didn’t do damage that couldn’t be fixed.
A couple months later I needed some interior doors so mostly pleased with the work I called them up again. They gave me a quote and I accepted. The quote was high so I expected top notch work. I did let them cut the doors in a room that I was working on so they didn’t have to keep going downstairs (4^th floor). When I came back home from work I find a puddle of water in the kitchen causing damage to the floor, AC set to 67 with open windows and filling my filter with sawdust, and doors that were not cut well at all.
If you really want to use these guys DON’T LET THEM OUT OF YOUR SIGHT. The salespeople Avi and Aaron are really charming and talk fast so you don’t know what happened until you realize you over spent on the project.

This is an update to my update. I decided I needed a second lock on my door. Aaron said «No problem» and quickly sent Alex to do the work. Alex installed my double front doors, a laundry room and a garage side door. All doors were installed in a timely manner and the quality of the work and service was superb. I will not hesitate to contact 5 Points again for any other work that I may need. Use Alex as an installer he is the best.

Avi and his company (5 Points) were recommended to me by a neighbor who was very happy with their work. I called him and noticed immediately that he was both extremely friendly and personable but also very professional. He is very «customer satisfaction-​oriented». I had been given an estimate from another big name company a month back, which was ridiculously overpriced. I was really hoping that Avi could beat that price (or else windows were not happening). Not only did Avi (the owner) personally show up but he beat the original estimate by more than half off! So of course I placed the order and paid the security deposit. All throughout the process he was very flexible and willing to help me out however he could.
Since I just purchased my condo, I racked up a good amount of debt on my credit card furnishing and getting situated. So after putting more thought into it, I decided that although I definitely wanted to do business with 5 Points, maybe this wasn’t the best time for me. I called Avi and without any hassle at all, he refunded my deposit within the next half hour.
I highly recommend 5 Points. I know that they do great work and they have the outstanding customer service to boot. Give them a call.

Had a front door installed by five point stain was inconsistent. They had to do a lot of touch up. Year later lock is defective and they wouldn’t back up their product. They wanted to charge me to come by. and look at it. When they sold it to me they said it was lifetime warranty which they didn’t honor. I will never recommend them to anybody.

5 points is the best of the best. I am a repeat customer x4 and have always been extremely satisfied, and by the way… I am not easily satisfied. They are professional and very customer friendly. I will do business with them over and over and will continue to recommend them to my family and friends.

Five points did an excellent job with my custom sliding door and windows. They fixed the butcher job that some other company did before. The boss is friendly and expedited my order. My house looks amazing! Highly recommend

Please be very careful if you choose to do business with 5 Points Sash & Door (Aaron)!! I purchased 13 replacement window for my home remodel and hired them to do the installation. The 5 Points Installers («my best crew») made a mess of my new stucco. To 5 Points credit they did admit to the poor workmanship and sent out a crew to repair the mess they created but this additional work damage my new stucco and required me to re-​stucco portions of my house at an additional cost of $ 1,400. Aaron told me that he would NOT pay for this work and said, «that this is the cost of doing business». All I wanted was what I paid for… instead I had to deal with negative and unprofessional people that were unable to take responsibility for their mistakes! Run from these guys!
Mike F
Rancho Palos Verdes

I needed to replace two French doors that meet in the middle, not an easy job,
The guy who installed them hung them quickly and correctly, very skilled. Great Job.

The folks that run this business are very polite, good salesmen until there’s a problem. And if you don’t have a problem, it would be surprising. These two are so hyperactive that they have trouble writing up estimates and contracts completely.
They rush to complete paperwork to the point where the numbers had to be corrected many times. When our sales rep was done correcting the numbers as we instructed, he acted like it was a good thing he caught these errors. He managed to mess up our order even so. We ordered windows with grids and we didn’t receive windows with grids even though the paper work clearly said, grids. We could have gone to court over this and it would have cost him a lot more than the $ 2000 dollars he rebated us. Now we have windows without grids forever…
When there was misunderstanding about payment amount, the owners were extremely rude. They act like 2 minutes to discuss any issues is too much of their time.
If I need repairs for any of the work they did, I doubt they’ll provide any service.