Bank of America

This isn’t one of my favorite branches to go to as its far, but I do like the closeness and convenience of the place when i need some cash for Old Torrance’s many cash only spots.
There is a lot of parking around the area and a few ATMs up front. Since it was a hot day, I decided to go inside to make a check deposit and withdrawal. Two tellers inside and a line of 3 people, the wait wasn’t that bad at all compared to other branches with over 10 people at the tellers.
Teller was sweet and helped me quickly and efficiently. Was able to make my deposit and withdrawal fast. As all others do, they noticed I did t have a credit card with them and asked if I wanted to sign up for one. She wasn’t pushy about it, like many others and I enjoyed what quality.
Most likely wouldn’t come back because there’s other branches closer to me but they are great!

Usually never have a problem but they do the whole thing where the line is long but only have two tellers and there isn’t anyone to help them bring down the line. Also the ATM dispensed a ripped 20 $ bill so I have to go inside now in which I was trying to avoid.

The worst customer servicing ever, avoid this bank like the plague. The customer service is atrocious. I arrived at the bank with a BofA corporate account check with my name as the payee. When I walked in, there was a long line with two tellers working, while the rest of the staff just walked around, laughing and talking to each other. After waiting about 30 minutes, I was approached by a bank rep who asked the propose of my visit. I showed her the check and was advised to keep waiting, but I would be helped. I stood in the line for an hour. Finally, I reached the teller’s window. I greeted the teller, and stated I wanted to cash the check. The teller, never responded to my greeting, and avoided eye contact. She then asked if I had a BofA account, when I replied, «No», she immediately stated she couldn’t cash my check. I asked to speak to a manager. The «manager» walked over to regurgitate the sentiment of the teller. I requested the business card of the manager, and the corporate office’s contact information. I then proceeded to my car, drove to the next BofA location (on Crenshaw). I waited less than 30 minutes, and my corporate BofA check was cashed. Kudos to the Torrance BofA on Crenshaw! The staff at this location needs a customer servicing intervention.

if i could give this place a zero i would believe me. First, the manager, Ariana Arroyo, is the biggest bitch i have ever seen my life. I am not one to curse but the way she treats her employees behind the scenes through sarcasms and constant threats leaves the customer in awe of how this can happen. I remember coming a few years ago with a current set of tellers and now there are a whole new set. I’ve heard rumors of there being constant threats and tellers either quitting because of the treatment they received or being fired under false pretenses. The service is alright and the lines are long but my concern lies within management because that manger needs to be FIRED.

One of the better bofa locations in the torrance area. There are 5 atms and decent parking. Ive never had issues with the atms being full, out of cash, or out of service. I also like how the atms are mounted higher. Inside branch is not too bad.

This is probably the worst bank I’ve ever had the pleasure of using. They are rude to so many customers. They have a minimum of teller’s available to help. The others seem to not care. If I operated my business the way this bank handles their customers I’d be out of business. Total thumbs down here.

This bank sucks, there were 3 available reprsentatives on the desks and they still prefer to wait for the appointment people who are not even there. There is no sense of urgency in this bank considering this is not a busy bank, I will definitely not bank here.

***This is a decent Bank of America located in Old Town Torrance; ATMs are outside and the teller lines move fairly quickly***
There are several free parking spaces just outside of this Bank of America; Old Town Torrance occasionally gets very busy and it can be hard finding an open space close to this bank’s entrance.

Super super slow! Too many windows and not enough employees. I only come here because it’s close to my job… Nice employees though!

Wow…15 people in line! Never seen such a big line at a bank. I guess customer service is not big at this location.

I like bofa’s in general, but this branch is the absolute worse. There’s always a line no matter what time and day. Compare to other bofa there’s only two tellers for regular and merchants tellers. They need to hire more people.

This bank is always pretty busy… never been here with less than 8 customers in line and usually only 2 or 3 tellers; maybe it’s just timing but man! But it’s the closest one to me and I have to go in to conduct my transactions. Argh
Friendly staff tho and parking is pretty convenient; it’s downtown Torrance so there’s a lot.
Just wish I could get in and out quicker!

Consistently terrible
I stopped coming to this branch 4 months ago. I’ve decided to come back and make a deposit and give them a try again… since my business is two short walking blocks again. NEVER AGAIN! I don’t think B of A cares about customer service. B of As are filled with people who’s there for their next paycheck and working for the next lunch break.
This time I was the first person in the «business banking» line and no one in the personal banking line. Two tellers were present and helping other clients, one «host» was floating around in the lobby of the branch. 3 different customers showed up and got in the personal banking line, got help and went on their way. I’m still in line waiting to be helped. Hello? I’ve been in line and no help or acknowledgment from the teller? I flagged the «host» down and told her what went down and ask if I should get in the personal banking line. She apologizes and states that the teller is «new»…really? That’s your excuse? I went on to tell her that I’ve never a good experience when I stop by this particular branch. Her response is «I’m sorry, I’m pregnant (then a nervous laughter) the teller will help you next and don’t want any trouble» She then proceeds to walk away and talk to her coworkers about the next lunch break coming up. Really? That’s what B of A train its employees? Well maybe I shouldn’t stop by and interrupt these people and interfere in their lunch break. For a better customer and personal banking experience, try Farmers and Merchant, they actually care about you and not just your money
BTW, my staff had have similar customer service experience.

Worst experience ever!!!
I generally go to this location as it is close to my work and I can get small stuff done quickly. Today I went there for a wire transfer and i could not do it because of such a slow & lazy service.
It took them at least 15 min to just ask me if I needed any assistance with a personal banker. When I said yes, then the Lady asked me to wait as she had an appointment schedule with other customer. But the weird part is I was there waiting for another 15 minute and all she was doing was TIME PASS!!! Write some thg here, talk to the teller… go inside for chit-chat…i could not believe how irresponsible she was. She could have done my stuff in less then 5 minute but she just kept me hanging and then at the time of working on my request, she said that the wire transfer can only be done till 1:30 pm.
I was so pissed and frustrated.
Please think twice if u go to this branch in between your office hours as you might go over you lunch break hours.
Worst service EVER!

I hate all banks. Especially B of A. This particular location has MANY windows with no more than 4 tellers at a time. Even during peak hours. The tellers are nice, yes, but there needs to be more of them! It’s ridiculous. They charge a fee of $ 5 to replace a lost or stolen card, they are constantly trying to sell additional «promo» services, they charge fee’s to cash checks if you dont have an account and the worst part is — You need to wait to get it approved by a customer service rep! So, not only are being charged for not being a customer, but you gotta wait to talk to someone so he can try to MAKE you a customer with their pushy sales tactics. NO THANK YOU!!!

Hard to find street parking but there usually is plenty of parking in the lot behind it. The tellers are really nice and the wait usually isn’t very long. But it threw me off during one of my visits when I tried to get some cash for a quick weekend trip. I only asked for $ 2000 and they said that they didn’t have that much cash for me to withdraw. And I thought this was a bank…

Ive always had positive experience with all my visits to this branch. As a matter of fact, my very first bank account was opened here back in 1997 and I don’t think the setting (interior and exterior) has changed very much, err I don’t think there’s any change at all. It looks and feel dated. Overall, the service is on par with other branches.