Big O Tires

Darrel, the service manager, is one of the nicest guys you would ever want to meet, but he’s got some people working for him that are incompetent. How difficult is it to install tires? I had to go back three times. First, they put the wrong weights on and they rubbed against the calipers and came off. Then driving home I noticed that none of the tires had the same air pressure so I go back to have them do them all the same. Then driving home I find they put in 50 psi per tire and I’m getting warnings that my tires are unsafe due to high pressure.
Finally, on the third time back… they got the right pressure all the way around.
Never again, which is too bad, because Darrel’s good backed up by bad.
Sorry Darrel.

It’s a tire shop. Some peoples expectations are unreal.
Been coming here for 6 years now with 3 different cars and all the service managers I’ve dealt with have been down to earth, friendly and tells it how it is. The techs have all done their job swiftly and accurately. One of the times that I purchased a set of runflats from this place, the manager actually drove to a neighboring store to pick up the tires so I didn’t need to leave it over night. He also told me about a discount that they had which I wasn’t aware of. I probably would have paid the regular price, but he was genuinely looking out for my best interests.
Do I expect to pay for the parts and labor? Yes.
Is the service expensive? It’s just as expensive as any other discount tire shop. And I’ve been to many with each of the past 6 cars that I’ve owned in many different cities.
Similar to other chains, if you bought your tires from them, they provide free rotation and balancing, flat repair, and you can take it to virtually any location with their warranty.
Bottom line, these guys are down to earth, don’t try to sell you on unnecessary services, get the job done correctly, and are price competitive. What more do you want from a tire shop? Massages and free tires?

These guys were great, I work out of the San Fernando Valley, and when I got down here I noticed I had a flat. I didn’t know anywhere around the area to go, but I talked to Darrell and he helped me out big time. Not only did they repair the tire, but because I was really hurting for cash, so he did it for free!

This is my new favorite oil change place. Darrell is very professional and upfront about the wait time. I am very satisfied with the service and will be coming back

I WISH I VOULD GIVE ZERO STARS!
My brother Bought tires from another location,
The Carson location which is terrible as well,
We came to this location because there is obviously an issue, there is a lump in a tire somewhere, you can feel it when you are driving, we spoke to Darrell and he said he couldn’t do it today, to do a 5 min check, while the only tech is on a mechanic job which will take hours…
1. Why isn’t there another tech? 2. Why doesn’t the manager change tires and do inspections himself?
Once we told him that they had lost our business, he changed his attitude and went outside and told a tech to look at it, but informed us that if the other customer comes back that we would be responsible for his bill…
That’s bullshit… This isn’t the way you run a company let alone a shop that is on demand. This place has left a nasty taste in my mouth from just speaking it’s name.
DO NOT BUY TIRES FROM HERE, DO NOT SUPPORT SUCH A RIDICULOUS BUSINESS!

Darrell was awesome! He was very helpful over the phone and in store. Customer service was all in all great and we were in and out in less than an hour. Definitely coming back for other services my car may need!

I went to replace the tire on my car and they charge me $ 50 to just replace the tire. Their justification for the high price was because it was a runflat. I’ve never heard of this before.
I believe it was because they knew my tire was flat and I had no other choice. Also because I wasn’t buying a tire. WHAT A JOKE! I will never come here again

Buyers beware… Prices at other big o tires are much lower so do your due diligence on the prices before you fall for their you need to do this and that and then talley up a huge total. Not to mention they put the wrong tires on our car and charged the higher price. The matter was corrected though after debating with then to do the right thing or put our old tires back on! Instead of just saying don’t worry we will take care of you… it was we are not sure … Until we said ok then put our old tires back on! Final result after going back & fourth they finally corrected the issue! But the whole process to get something corrected was enough for me to say no more big olé tires for me!!!

These guys were great!
Affordable, friendly, knowledgeable, skilled.
They repaired my 2005 F-​150. Within 3 hours, stayed within the quoted price, did everything mentioned in writing. The repair cost was 40% less than the Ford dealership.
I ordered a set of 4 tires to be mounted next week.
They came in $ 200.00 less than the competition.
Thank-​you again Big O
My truck runs great!
Michael Such
Torrance, Ca

I highly recommend this place for all your services. My experience of bringing my cars to this location in Torrance has been very pleasant. As you drive up, someone always come up to greet you instead of you having have to go inside to ask for the service. There’s always a few people working there that you can even wait for a quick service such as getting a flat fixed. I gave 5 stars for the great customer service and a great job done on my cars. Give them a try!

Very impressed with these guys! They fixed my car and it now runs great and they didn’t try to take advantage of me cuz I’m a girl! So say they’re very honest and capable.

Awesome service! All of the employees were extremely knowledgeable, helpful and very nice! I will definitely be a returning customer!

The Guys there are very friendly and do a great service so far I have been there several times, no problem. Just the wait a bit long cause they are always busy, so make sure you come early.

This place deserves a big big apology from me. I’m so sorry I accused them from taking something in our glove compartment and then finally found it deep under my seat. I have never jumped to conclusions so fast. This place was very patient with us and did their job well on our oil change. I feel awful and I hope that’s enough to show that I really am sorry.

I like the other reviewer said «they make it up as they go along» it’s really true, every single sales person will give different pricing every single time for the exact same tire and service.
Only one person is nice, I believe he is the supervisor or even the owner of this location, unfortunately he is not always there.
I saw a big add on their wall Sunday specials, I went there several times and they always tried to make an excuse not to use that offer, it’s funny that the tires were matching my needs didn’t qualify with this offer woow: D

Don’t bother with this location. Horrible customer service. Waited 15 mins, the service writer didn’t even acknowledge me once, not even a «we will be with you soon or anything «.
I left and got excellent service at America’s tires.

OMG! RIP OFF REPORT #2 Stay away from this BIG O TIRE LOCATION. These guys make it up as they go along! DON’T TRUST ANYTHING THEY SAY
Purchased 4 tires 4 mo ago. At the time I thought all went well. I travel a lot so I don’t drive this truck much. Usually on weekends only
About 4 mo. later I noticed one tire was really low. So, I filled it up. Later the end of the week it was low again. after 4 weeks of this I took it in, they said they can’t find anything wrong please come pick it up? I said «look again. The tire won’t hold air».
Later I get a call stating I need a new tire. That the tire was driven while flat and they will not let the truck off the lot without us buying a new tire! I thought whoa! what a turn about!!! Driven Flat? How stupid do you think I am?
I said fine. I went down to see this damaged tire. I couldn’t see any damage but said ok. Because it was Friday and they didn’t have this model tire I had to leave it over the weekend. no problem.
They said they can get a new tire delivered on Monday.
I called Monday morning and asked when do you think the new tire will be in?
They said I could come pick it up now, that the nail they found was on the side and they repaired it!!! I said WHAT? What nail? You have me mixed up with somebody else.
He said Oh yeah. well it will be ready in an hour. I said did the tire come in? He said «we have one here». I thought OH NO! they are going to give me my old tire back.
I said NO! I want a new tire! call me when it comes in. He said «we have one». I said HOW? You didn’t have one on Friday. He said «it came in this morning»? I said Really? He also said the stem had a split and the air was leaking from there. I said What? I said bleep bleep It! Your’e making this up as you go along! Put a new tire on the truck and call me.
I know I am being screwed. Probably will end up getting my old tire back, and paying for a new one! HAD TO WARN OTHERS TO STAY AWAY. THESE GUYS DON’T KNOW WHAT THEY ARE DOING. The lies seem to flow super easy from them. Bla Bla Bla anything you want to hear. He flip flopped more in our conversation. left most of it out. I would be hear all day if I had to write it all down!

Like what Tony V. said the Big-​O tire promo of «Buy 2 get 2 free» is a total rip-​off if you ask me.
The final quoted price is not much different from buying 4 tires in the first place! Plus if you take a closer look at the price breakdown, they want a separate charge for the very air they pump in your tires! Yes, AIR! REALLY???

RIP OFF REPORT!!! I’ve never done a Unilocal review before, but after getting off the phone with these guys, I had to warn people! I called because I saw the commercial for the buy 2 tires get 2 free sale they have going on… I looked up online the tires that I wanted, which were $ 78.99 each. It said that taxes and installation charges applied, so I wanted to call and see what kind of out the door price I would be looking at… and the guy quoted me a price of over $ 400??? Ummmm NO! $ 78.99×2 = $ 157.98…so to charge over double that in fees is ABSURD! Call before going in… don’t get ripped off! That’s what places like these thrive on… getting you in the door with an advertised sale and then hammering you with hidden charges, that since you’re there already will be more willing to just roll over and accept.

Outstanding service! I found myself driving by, in a friends car, as the Service Engine light came on. Was in a crisis situation where I needed to run a diagnostic immediately to access whether issue was major & car unsafe to drive without repairs, or minor issue that could wait a month.
Fred the manager had his team run diagnostics in less than 15 mins. They fixed the minor issue, & even rang my friend to update the owner on the vehicle. I was in & out within half an hour, as a walk in. And the place was busy!
The best part is that Fred didn’t charge me a cent. I shared that it wasn’t my car, and that I was en route to deliver the vehicle to a woman and her child. They were literally in the process of heading to a domestic abuse shelter for the next 30 days. My friend was blessing the family with use of his extra vehicle, despite being in the process of selling.
Fred has no idea what a tremendous blessing and service, he & his team so generously provided. Had I not gotten the Service Engine light situation cleared up so promptly, the family in need would not have had and a vehicle for the next 30 days, during their massive life transition.
Fred was not aware that I was in no financial position to pay for any repairs at that moment, as I’m currently unemployed. All he so generously provided was purely out of the goodness of his heart.
If I find myself in need of my own diagnostics & mechanic work, I will most definitely bring my car here! Being able to trust mechanics is very, very rare in this day and age.