Burke Williams Day Spa

I went to get my nails done the other day and the nail tech did such a bad job. There are bubbles in the polish, she didn’t do my cuticles and didn’t clean them up. Today I ate something with mustard and it yellowed my nails! Poor service, poor product!

First time in this location Came in for a facial and had the pleasure to meet with Arlene. She had read over notes of my previous experience and right away new I had «sensitive skin». She recommend nothing but the best for me and her hands where so Gentle on my face.

I hate to leave a poor review here because everyone was so nice and the facility was so beautiful, but I have been suffering from the worst headache I have ever had since my massage yesterday morning. His pressure was inconsistent throughout the massage, and he did that thing where he jammed his fingers against the occipital ridge, which I suspect set off this nausea-​inducing headache. I asked for the heating pad to be on, which he sad it was, and I barely felt it and was cold for the entire massage.
Before the massage I was encouraged to get the tea of the day, so I did, but it was so hot I couldn’t drink it and set it on the hot cabby before my massage; I was so excited to get a sip of it by the end of my massage only to discover he threw it away thinking I didn’t want it. So I had to go back for more tea and let it relax for ten minutes before I could take a sip. There were a few other little things like that which, combined, the entire massage left a bad taste in my mouth.
Or maybe I need to throw up again from this headache…

If you want a pleasant, relaxing experience, DO NOT GO HERE. The staff is rude and arrogant, and not helpful or receptive to feedback. I used to go here every month, and throughout the years they have become extremely disappointing. They USED to be great, and now every experience I have with the management and staff are HORRIBLE. Whenever I’ve had an issue, the managers are not receptive to feedback, and on the snooty side. I tried to buy my mom a membership over the phone (I’m in NY and she’s in CA), and they said I’d have to come to the CA location to do this (in other words jump on a plane to take my money… and they offered no kind of flexibility or alternative solution). In this day and age, it’s ridiculous that they couldn’t accommodate a membership request (as a gift) over the phone. The woman I spoke with was also extremely curt, rude, not willing to help, and then hung up on me. I would only go here if this was the only option in my area. If management is reading this, please take note that the staff and customer service has declined tremendously over the years… to the point that i’m taking the time to write this.

I love it here!
It’s so relaxing and peaceful here. The staff are amazing. Very friendly and welcoming. The facility is very clean and has everything you need. Plenty of fresh towels, items at the vanity mirrors for after your spa day. Plenty of lockers. Restrooms and showers are always fully stocked.
I’ve had the BW Massage every time I come here. It’s a relaxing full body massage with a light body scrub added.
I recently had a Spa Facial during my last visit. The woman who performed the treatment was very thorough in explaining each step, even telling me exactly what ingredients were in each product and what I should expect to feel as the product was being placed on my face. She even recommended some products after the procedure so that I can get the same glowing healthy skin at home.
I always feel so pampered and taken care of here. Yes it is pricey so i don’t come as often as I would like. But I do treat myself at least 3 times a year. Sign up for their emails and you’ll be notified of their specials. Last year they had a really good deal for Christmas that I scooped up. Or get your friends to pitch in on a gift card on your birthday!

I lost my virginity here. Yes, I had my first massage here… this year. I’ve been waiting 33 years, and here I popped my cherry. And, it was worth the wait. Now that I think about it, I should have been sporting some sort of massage purity ring.
:SCENARIO:
For Valentines Day my wonderful date decided to give me something I had never had before, a massage. I was slightly nervous… don’t ask me why? But here we came. Burke Williams is hidden on the 2^nd level of the Torrance Town Center. A great retreat amongst the bustle of an urban city. As you ascend the staircase you walk into the relaxing world of Burke.
:FACILITY:
From the moment you enter, you are welcomed by a team of beautiful pleasant receptionists. The entry is enclosed so that you don’t see into the spa area. There are products for purchase to take the spa home with you.
When you get checked-​in you are then permitted to go into the spa. Once you enter the doors you walk into a commons area with soothing music, scents and spa themed gifts. You can take a seat on the plush seating and have a sip of spa water.
The Men and Women’s areas are separate, so you and your date have to part. Don’t worry it will be worth it. In the women’s area the lights are dim and as you turn the counter you find the locker room. It is flanked by a luxurious beauty counter where you can do your hair and makeup after your time at the spa. They provide hair tools and facial products also.
The shower area is like a upgraded gym shower area. They have shower caps, razors and other feminine products. The best part is the whirlpool tubs and steam rooms. Come and relax. You’ll love it.
:PRO/​CON:
Con — We had booked a coupled massage, it being Valentines day and all… But, they don’t offer couples massages at the Torrance location.
Pro — They made up for it. They let us spend time alone on their patio area. They gave us drinks and sweets… so it was really nice.
:MASSAGE:
When it was time for my massage I was taken upstairs where the massages are done. My masseuse was amazing. Pleasant, soothing and great with her hands. She seemed shocked when I told her I had never had a massage before. Then she started massaging me and felt the knots in my neck and was like… yeah, now I can tell.
So, all the nervousness and anxiety I had was gone immediately. The room is dark with soothing music playing a perfect scenario for relaxation. She massaged every part of me to perfection. A soothing rub that really blew my mind. Now, Im hooked. Im gonna start a gofundme for my future massages.
Burke Williams is the best place to come if you are a beginner. I like that it has the steam rooms and whirlpools. Some day spas only do massages… BW gives you the complete experience.
That massage was so awesome, my hour and a half drive home was like floating on water. I was letting people over and everything.

Wow, what a great visit to this location!
A friend treated me to a spa date as part of her membership today. It was a great experience from the minute we walked in until the end. We didn’t do massages, but did enjoy the jacuzzi, misting room & quiet room. The employees were very friendly & pleasant. There were plenty of towels, slippers, water & fruit. I was so very relaxed afterwards!
We had lunch at Panera Bread afterwards & decided that we will have to treat ourselves to this spa treatment more often.
All in all, a wonderful experience that I can’t wait to enjoy again! :):)

This spa is a lovely, mini oasis in Torrance. The staff are very nice and helpful. I wish I could go every month.

Everything was amazing here. The manager was so kind and surprised me and my husband with appetizer and lemonade in champagne glasses and reserved the outdoor atrium for us. I couldn’t believe their kindness and we truly appreciated everything she did for us including the amazing service. They went up and beyond for us! The services were great and everyone was very professional. Wish we lived closer! Thank you!

Splendid! I had a gift certificate that i needed to use before i move to the land of no Burke Williams, so i headed over to this location. Ive only been to the one in Santa Monica and didnt know if it would be the same. i think it was better! Its not as busy which is always a plus…
I got there an hour before my appointment and was just in heaven using the amenities. The ladies spa room is impeccable. Its quiet and clean. The girls who are working in there throughout the day keep it spotless. never more than two or three towels in any given hamper before they are picked up and removed. Same for the disposable cups, only about 10 cups and then its removed. The jacuzzi is clean and perfectly hot, the misting room is just cool enough and the sauna and steam are clean and relaxing.
The only thing was, the clock in the spa was behind by 15 minutes so the women would have to come in and call for someone, as everyone was about 15 minutes behind! My appointment was at 1 and i had given myself just enough time to be able to take a shower (1245) then to sit in the quiet room (1250) for 5 minutes for before my lady would come get me. BUt when i just had gotten out of shower (1245) my lady came into the ladies spa to find me. Which left me feeling like a jerk, and still perspiring all through my first 30 minutes of the massage, cause i never was able to give my body the chance to cool down; you know that whole ten minutes in between i would have had, if that clock worked!
But other than that, i loved it. I sat out on the patio at one point, and even went back for another couple rounds of spa’ing after my massage. An overall great relaxing and rejuvanting afternoon :)

Everything is Perfect! Dean is Amazing!

Getting all aspects of «me» ready for 2016 … Spirit, Mind and Body. I think a day of being pampered should help with the last part.
Burke Williams Day Spa

This is one of the best spas in the area, and they’ve done a great job of making you forget you’re just off PCH in Torrance once you step through the doors. What prompted me to write this short review was the level of professionalism exhibited by the Facility Manager, «April S.» Hopefully, Burke Williams Day Spa realizes they’re lucky to have her. Five stars April. Thank you.

I had the 80 minute pure relaxation massage ($ 169) with hot stone add on ($ 20), I think by Punika and the 50 minute spa facial ($ 119) (sorry I don’t remember her name). I was there all day 10am — 4:30pm. Unfortunately, I don’t remember the names but they picked up my lunch at Panera for me and brought it to me on the outside patio with a fire pit. You can also order from Gaetano ‘s restaurant next door and they will deliver.
I came here as a special treat to myself for losing 20 pounds recently. This is a great place to treat yourself or as a gift or girls special day. I love this place because they are all so nice and accommodating. My massage and facial were divine, minus the necessary blackhead removal ;-) I wish it was a bit more affordable so that I could come more often. That is the only reason I rated it 4 stars. Great peaceful place!

I came in for my birthday about a day ago and had a really nice relaxing day. They gave me a key to my locker, I changed into my robe and put on my slippers. I spent the entire day there (915am-​4pm) I had a massage at 10 am with Ebony (she’s a really sweet girl, good masseuse, and knows here stuff) By the time i was relaxed, my massage was over so next time, I would probably get the 80 minute one. My next appointment wasn’t till 230pm for a facial so I decided to use the nice amenities in between. The hot jacuzzi was nice. I used the iced towels to keep cool, I also used the eucalyptus towels which is amazing. The mist room would probably be my most favorite room to cool off after using the jacuzzi and the hot sauna rooms. After that, I decided to go on the patio and order some lunch and read a book, check my cell phone since phones are not allowed around the amenities (which is a good thing) Hailey, the spa manager is the sweetest gal ever. She offered to order my lunch (Gaetanos down stairs which is pretty good), went to get it for me, also came back with the dessert and a candle in it wishing me a happy birthday. I was kinda bummed she did not take my 10 dollar tip! i went back in to use the amenities again, then sat in the relaxing lounge for my facial appointment. I forget to mention, their fruits, infused water, lemonade (my fav), are always stocked up. Clean towels always stocked up as well (staff always keeping the place tidy). The frozen lemonade ice cube Hailey brought to me was pretty good!
Holly did my facial at 230. She’s been there for about 9 years and is very informative about my skin and what it needs. The products all felt pretty nice and she recommended what I needed before I checked out which I did not end up buying just yet (i wanted to do more research on the Burke William products)
Over all, this place is super clean, all the amenities are amazing, the service was impeccable, the staff is friendly, and I enjoyed my time there. I became a member for 89 a month because I wanted to stay on top of my facials.
My reason for knocking off one star is because i kinda maybe feel my facial was really quick. I know its 50 mins and they have to stay on top of the time so its not anyones fault (maybe I need a 80 min one) I had the 4 layer resurfacing facial. Its suppose to be a progressive peel but felt it was just a simple facial with bunch of products (so maybe its the type of facial I chose). Overall, I felt amazing after, I dozed off twice (I think am more of a facial person then a massage person) But I really like Holly and I will be back to see her (and try a different facial) since I got myself a membership to stay on top of facials each month. Also, knocked off a star cause they didn’t have microdermabrasion at the moment. The gal in front said they are trying to get rid of that service but hopefully they get their machines and keep this type of facial.
Thank u Burke Williams for a special day.

I’ve gone to this location twice for facial treatment. Both times I was very pleased.
The regular facial is usually $ 120 and that is how much I paid first time but the 2^nd time which was recently they had a September promotional offer for $ 89.
This Burke Williams is very clean. Love the waiting area and I love that they put out fresh fruits (banana and apple) with different fruit infused water each time. Its very refreshing and healthy. The estheticians are great, my last one (I dont remember her name) was exceptional. Next time I go there, I will ask them to look under my history and def book me with her again. She was very knowledgeable and did a great job with my facial. Left my skin nice and silky. She gave me a mini massage on my neck, hands and feet. Just so perfect. She even gave me a little sample crème to take because I told her that I was planning on using the amenities and taking a shower afterwards. The Jacuzzi, sauna and the showers are very clean. They provide fresh, clean towel and there is a locker area where you can change back into your cloths and even get your hair done. There is flat iron, blow dryer, etc. available. This is the place to go if you have at least 3 – 4 hours to be able to fully use everything. Unfortunately thats not the case for me with my busy schedule. I highly recommend this spa.

Absolutely flawless. This will be my gift to myself at every opportunity. I loved the massage, had a delicious catered lunch and spent hours in the sauna, spray room etc. Highly recommended! I think $ 155 including lunch and a generous tip was worth the full day of pampering. My skin is glowing!

PROS :
friendly staff
super clean and tidy facilities
great ambiance
ample parking
plenty of refreshments (infused water and fruit)
clean towels aplenty
CONS :
crowded on weekends (to be expected)
no flat irons available at vanities
cords for hair dryer and curling iron were too short/​tangled
co-​ed lounge was a bit small as it’s in the same room as their ‘gift shop’
TIPS :
swimsuits are optional but most people wore theirs
take your time!
they provide everything, just bring your cosmetics!
OVERALL :
My workmates were sweet enough to give me a GC before I went on maternity leave a month ago. I have not had a real spa experience so I was looking forward to spending a few hours in total pre-​new baby bliss.
Booking my appointment online was quick and painless. I received an email confirmation and a voicemail the day before to confirm my appointment. You’ll need to provide your CC information to reserve your spot, but it won’t be charged until services are rendered.
Upon arrival (an hour earlier than my appointed prenatal massage, as instructed) I was greeted warmly and introduced to EJ who showed me around the facilities. Since I’m currently 37 weeks pregnant, I wasn’t able to use the wet/​dry saunas or jacuzzis BUT she did draw a milk bath for me.
The milk bath was divine! I was lead into a small room with two bath tubs. Luckily for me, I was the only one in there so I had total privacy. EJ provided clean towels, iced towels and cucumbers for my eyes as well as a small tray of fruit (bananas covered in chocolate and whipped cream, blueberries and sliced apples drizzled with honey), water and lemonade for me to indulge in. I appreciated it when EJ came by about 20 mins into my bath to check up on me and ask if I needed anything.
My prenatal/​pregnancy massage was wonderful as well. Unfortunately, I wasn’t able to catch my masseuse’s name, but she was very sweet and hit all the right spots at the right amount of pressure. It was exactly what I needed. Once my massage was done, my masseuse lead me back to the spa area.
The showers were fully stocked with clean/​warm towels, shampoo, conditioner and body wash. Also provided are razors, lotion and whatever else you can possibly need. The bathroom stalls were also clean and well stocked with everything a gal would need.
The only minor issue I had was the curling iron and hair dryer cords at the particular station I was in were quite tangled and did not have much slack. I have long hair so it took a bit of maneuvering to dry and curl my hair Other than that, I have no complaints.
Now I know where to go for birthdays and other special occasions. ;)

Wow wow wow. If you want to be pampered, this is the place to go. Super friendly, super clean and amazing in every aspect. The options are endless.
Dry sauna, wet sauna, rain room, jacuzzi, heated towels, iced down towels, robes… it never ends!
I can’t wait to go back, love love love this place! No need to bring anything they provide ALL that you need from head-​to-​toe.

I have been a fan of this BW location for about 14 years. I used to make it a tri-​monthly habit to get massages. However, I stopped coming as frequently since prices have skyrocketed and email deals aren’t as frequent or useful. Despite the relaxing, abundant amenities at BW, I can’t get over the fact that I drive past many smaller, much less expensive spas that offer great services.
I always liked the set-​up of this BW compared to a few others I’ve been to. The waiting room is co-​ed. There is a cozy Quiet Room near the ladies’ locker room. There is a cool mist room, Jacuzzi, dry and wet saunas, plenty of lockers, vanities with hair products, clean bathrooms, a sink area, and showers. Fruit, cucumber and lemon water are readily available to prevent dehydration and cramping. That’s a plus! Staff is always friendly and welcoming when you enter and are sure to ask if your services were up to par as you leave. I appreciate employees for regularly walking through the spa picking up used towels, emptying baskets, and restocking items/​areas. With the exception of twice, I have had good massages. I often book at least 50 minutes and prefer the Pure Relaxation without the extra frills and thrills. If BW was as affordable as it used to be, I would go back to booking massages every 3 months. I don’t recall the spa being available to anyone unless services were booked. If that is so, I wish BW would go back to that policy. Otherwise, too many people tend to straggle in and linger, causing a less intimate and relaxing experience. It is European style, and I personally don’t care to hang in the Jacuzzi or sit in the saunas knowing ladies have been hanging around with their bare bottoms!!! There’s something unsanitary about it, in my opinion.
Tips: Book massages a few hours before closing and don’t go on or near holidays. There seems to be less traffic. You can enjoy the amenities in peace and employees keep up with cleaning the facility (showers, most importantly) faster. On busy days, I have found that ladies tend to leave showers full of hair and throw used towels on the shower floor or seat. Just nasty!