Carl’s Jr

I came to this location starving. It’s close to the freeway, convenient right?. I ordered a Bacon chicken swiss combo with a sprite. I asked for them to make it plain. It came up to 8 or 9 bucks. As I’m driving off I checked on my sandwich and all it had was a crusty old chicken patty and a bun. Not hot, felt like it was reheated. No bacon, no cheese. I drove around and told them through the drive through I meant plain as in bun, cheese, bacon and chicken. My fries were cold and old too but I only addressed the sandwich. The cashier said too drive up to the window. By the time I got there she was standing there with an older Hispanic man possibly a shift leader or manager based on his polo. He whispered something to her and I could tell he was agitated. She handed me the new sandwich and I gave her the other. I said thank you she just closed the sliding window on me. Her and the man proceeded to keep talking. I wasn’t rude or disrespectful, I am a manager for a smoothie bar/​gym store and I wouldn’t be rude to someone who works in the food industry. Anyway, it was unpleasant. I won’t be coming here again.

Great quality food, clean restaurant and friendly employees. Easy access right off 405 freeway at Artesia.

This place is terrible. Everytime i come here the people are rude and treat you as if you are inconveniencing them. They constantly mess up your order, forget items in your order or they make it very sloppy and unappealing. I’ve gone to other locations that are 10 000 000 000% better so i know that this locations issue is the staff. Then the kicker is that when you want to make a complaint with management, he is no where to be found and doesn’t answer the phone.
I did make a complaint with the company general complaint section on their website and david, the district manager was very quick and resolved the situation.
Still, i would rather drive across town to another location then go to this one that is down the street.
I say fire everyone and build a new team from the ground up.

I had an impression Carl’s Jr serves relatively reasonable burgers, but the reality at this location betrayed.
With the distributed coupon in my post, I came this Carl’s Jr. and ordered midnight moonshine burgers along with strips of fried chicken and fried potato to go.
My home is located within 5 min drive, and I started to eat as soon as I came back.
Burgers and potatoes were not even warm. I am almost sure these were not freshly made while we were waiting. You know how fast food tastes when they are cold…
Yes, this is an inexpensive fast food option. And I grabbed a discount deal. My expectation was not high even moderately. But I did not like this much discounted product quality.
It should be easy to improve the finished product quality by using exactly the same material and equipment.
BTW, the service person’s attitude was just average.

Yen did a great job… He walked around & asked each & every customer whether everything’s alright… Manager too in few moments walked around and asked everyone if everything’s alright… That’s quite gravitating whoever came up w/​that technique…

Never again! I can’t believe they can’t get a western bacon right! It was so burnt, my bacon was so burnt it lost all its floor and tasted like ashes! I’m so livid I bothered to pay as much as I did for the burger! I tried to cover the flavor with ketchup and ranch. seeing as to how they barely put any bbq sauce and even that didn’t do it justice. didn’t bother to eat it! For horrible quality like this I’m better off just going to McDonald’s. Do Not I repeat DO NOT GO TO THIS PLACE!

This place is not great to dine inside. But it does serve as a good 24-​hour food option. They have a drive thru that is open at all hours of the night, and the chicken sandwiches I’ve gotten from here are not bad. Granted, that is all I’ll order from Carl’s Jr as everything else makes me feel sick to my stomach afterward.
The staff here working the drive thru is pretty cool. I’ve never had issues with them, but have had issues with the staff in the daytime (mainly due to lack of efficiency).
A good chicken sandwich awaits to satisfy late night munchies. But for a more upscale dining experience, head elsewhere.

Meh. So I get that it’s fast food, and cheap, and they’re under pressure to be nice to douche people yelling at them — but you forgot my sausage on TWO of my sausage sandwiches!!! The sticker on the top even says sausage! I was already at work, and late, so I just ate them :(. So sad with just scrambled eggs. I wanted to go back, but I was already late to work and parking at work suuuuuucks. So I just sobbed whilst eating my grilled cheese egg sandwich :(. I’ll probably go back, because it happens once in a while, but I’m going to be the person holding up the line checking inside all my sandwiches for meat…

Undercooked fried zucchini! Horrible! I go here all the time And this is terrible I’d never feed something like this to anyone. I’m extremely disappointed!

two words: Bad Quality.
terrible food! just not good
these places should be closed and replaced with good food restaurants

I am really not surprise to read all the bad reviews on this place ! I lonely live a couple of block from this location for the past 8 years. It’s we’re I stop when Iam in a hurry and need a quick bite. The service here has always been a long wait up utilize the remodel. After that I noticed the prices have gone up and the hired the girl JESSICA in the drive through. I was patient with JESSICA the first few times because she is very rude, but today I can’t take JESSICA anymore WAY TO MUCH MOUTH! I won’t be coming back till Jessica is gone.

This makes me not want to go to another Carls Jr. again. Bad service, cashier had an attitude, and it took all day just to take my order and even longer to receive a simple Famous Star combo #1 that cost $ 8 now by the way! No thanks. I advise nobody to come to this sorry excuse for a business.

Not good sevice

I come here pretty often for my late night hunger and things usually go fine. Except for tonight. I pulled in drive thru and the girl tells me to «hold on for like 10 minutes.» Umm no thanks… no explanation of any sort, I asked her, «u want me to wait right here for 10 minutes?» And she replies ‚” no you can pull over and wait.”
Not what I want to hear when I’m starving at 12am and nothing else open!

No military discount! It’s the only Carls Jr we have ever been to (and we go to many) that doesn’t offer the discount. They offer police discount !

This is the second time I have order my food and they forgot to give me my chocolate cake.
The employees on the night shift after (10pm) should be fired

One of the worst Carls Jr’s ever. If you order from the drive thru, the girl screams at you «What??? I can’t hear you!!!». I can’t tell if she was doing it on purpose or if she really couldn’t hear people. She did it to the guy in front of me and the lady behind me. Very rude.

Waited 20 minutes for my food. My order was mixed up with my friends. The kicker: the burger that was my friends didn’t have a patty in it. Good job Carls Jr. This is one Carls Jr I won’t be returning to.

Wow! Cannot believe the service at this location. Walked in to the store ordered 6 milk sakes, once I paid cashier told me that they didn’t have cup holders, I was fine with that. 25 minutes later I got them on smaller paper cups in paper bags. Explanation I was giving was that they ran out of cups lids and cup holders but was the same measurements of the quantity of Shake.
I discourage anyone from this place!

Carl’s Jr. is my go to spot for a quick fix. I like them over any other fast food restaurant, hands down. I’ve been to the drive thru of this location about four to five times and every single time there has been something wrong with my order! From giving me a diet coke instead of a Dr. Pepper to taking 22 minutes for my order (granted it was a big one) I had to go inside and get it myself despite being told it would be brought out to me. When I went in to get it, the girl just sets it down and walks away, no apology offered for the long wait.
Even though I like Carl’s Jr. I avoid this one, unless I have no other choice.