Citibank

I like coming to this branch in South Bay because of their service and neatness. Whenever I need something over the phone or in person they get it for me right away.

Jacqueline V./Personal Banker is awesome! I came in to get a back up debit card for my bucket list trip to Egypt. Jacqueline setup my account, online banking, and my debit card arrived the next day (trip was in a week). Could not have been more pleased!

[Review #6]
Have been a customer for over 2 decades. While no bank is perfect or well-​received for such a duration/​long relationship, Citibank worked with me during financial blips during my college years, helped secure a home for my family, & helped build financial stability for my family. Citibank offers several tiers of checking/​savings accounts from student & basic to regular & Citigold: a myriad of products from those with small funds to large balances. A full service bank that can grow with you…
I was inducted in this branch by Christine Ku but I haven’t seen her since 2010. Promoted? Recently started banking with the Torrance-​Del Amo branch & working with Raquel Prieto & Christopher Revell. Both provide excellent customer service: Raquel is welcoming, friendly, knowledgeable & thorough; Christopher is precise & efficient. They handled my transactions/​issues the last couple of years with precision.
Can some of these transactions be handled online or by the ATM? Sure, but I like to build a relationship so that s/​he know my history & can take care of any problems that arise.
Waiting time for weekend service can be long… I recommend coming early when the bank opens, the latter hours around noon can be a long wait. If you have to wait, there’s always a hot cup of coffee calling your name in the lounge.

Great service!

We are using Citibank for both our businesses and they are the least cooperative bank we have ever used. Their token nonsense is an ordeal to use, Citibank’s online banking for businesses is the worst online banking we have experienced.

Excellent customer service at this location. I’ve been a Citibank customer for many many years and never had a bad experience at any of their branches. I never had to wait too long to be helped and they never failed to do so.

I have been a Citibank customer for many years. This branch at the south west corner of Sepulveda and Hawthorne has consistently maintained it’s quality customer service and attention to clients. Many of the employees have been there for five years or longer, which is a good sign in this embattled industry. «Kirsi» Marian”, is one example. She has been at Citibank at this address for almost 15 years.
I value honesty in my dealings with financial professionals, and I have found this with Citibank. I have my mortgage and checking and savings accounts here, and the staff shows appreciation for that to me.
When I sought financial advice or planning, the advisors did not try to sell me anything and were upfront. This is invaluable.
Citibank has a streamlined customer service line, and their website is excellent. I don’t need to go there as much as I do, but it sure is a pleasure!