Crate & Barrel

Staff was extremely helpful and nice. Store had everything you could want, went in for a quick gift and was able to get right out. Will definitely go again.

I registered for a few items at Crate and Barrel for my wedding, and even though I specified the quantity of items I wanted for each product, I received some duplicates. Naturally, I went to return these duplicate items, only to find out that I can’t receive cash back. I can only receive store credit. That’s my first complaint — toward the entire company, not only this particular store. My second complaint is that the women who were processing my return were extremely rude. Not once did they apologize, and when I explained my frustration, they offered nothing but dirty looks & attitude about my complaint. Well, why wouldn’t I complain? Their products are ridiculously priced & I want cash, not a gift card to spend more money here. Never shopping at Crate & Barrel again. I’ll be sure to tell everyone that I know about my terrible experience.
Go to Nordstrom! They give you cash back even if you received items as gifts!

My fiancé and I went to one of their registry events and had a very positive experience. The staff was so helpful and gave us a lot of good information. The store is organized, bright and clean. Registering was so fun!

I ordered some items online to pick up in the Torrance store. I received an email letting me know my order had arrived and then when I got there, I realized only half of my order had arrived, so I had to go back to pick it up another day. Not the end of the world, but another errand/​trip nonetheless!
THEN, when I went to return my items, I never got the full amount back on my credit card! The manager, Sheila, tried to credit the full value it back to me, but for whatever reason I ended up getting only a portion of the value back on my credit card. Here I am 3 months later and I am still missing $ 100 from Crate & Barrel with little to no follow-​up or concern. I am the one that needs to keep calling, proactively asking for my money, not customer service trying to help fix this incredibly poor customer interaction. After this experience, I would warn anyone from shopping at Crate & Barrel. If an item is returnable, you may only get a portion of your money back!

Love the product but hate the customer service. I placed an order for a chair with a special order on the cushion. It took over 3 months+. The salesperson not once returned my call after leaving 3 – 4 messages for him. When I called back the final time wanting a refund, miraculously he picks up the phone. This store is lame! And will never buy another item from this location!

Been coming to this store front for years (only once or twice per year). I love everything Crate and Barrel, QUALITY GOODS ! Yes its a lil pricey, but you get what you pay for ! The store is always organized and clean ! Staff is ALWAYS helpful !
But today 12/​20/​2015 is the day the staff went over and beyond for me. I knew what I wanted (shopped/​researched online before hand), I was asked if I needed help within 5 minutes of walking in the store, Noël quickly called in the order to the back and my order was at the front desk in less than 5 minutes. I shopped around a lil bit and then waited in line. I was lucky enough to have Noël help me again at the register ! Noël asked if I wanted anything else, I told her I wanted to buy the matching serving dish and bowl to the set I had waiting for me, again in less than 5 minutes they arrive to the register. As Noël double checked my order she found out a set of bowls were missing, she called it in saying «there are 4 in stock, we need to find them» I over heard one person from the back saying «its not in stock», so I noticed another girl came to help Noël and I (I did not catch her name) but within minutes she found the remaining bowls to the set !
With the Christmas shopping rush happening this weekend, the staff was ON POINT !!! And this is why I am writing this review after so many years. Will shop here till the walls fall down !

Great service. Very happy with how the management helped us resolved our issue. Special thanks to Laura!

crate and barrel has always been a fun, festive home furnishing store where you can always find a cute dish cloth and new kitchen gadget or even furniture and bedding. we registered here last year because of the affordable prices and the fact that there is such a great selection of both everyday and seasonal items. many of their seasonal items go on sale, so it’s great to pop in right before a holiday. some items aren’t as well made or as fairly priced as others which is why i gave it 4 stars.
but the main reason i finally decided to write about crate and barrel is because i was helped by the nicest woman, irene. she has helped me before, and again she really went above and beyond to assist me in finding a gift. she offered so many great suggestions and had an array of ideas. she was so sweet and personable, and you could tell she really enjoys what she does. for irene, i’d give 5 stars! crate and barrel is lucky to have someone like irene representing their company!

i love crate & barrel but this location has got to have the worst costumer service I have ever experienced. I was charged twice for the same order that I ended up returning anyway, still with no refunds on either charge. I was told each time I called the store they would call me back in 10 minutes and its been 3 weeks still no call back or refund.
They have no idea what they are doing. I will never shop here again.

I don’t shop in the store very often, I’m an online fan myself, but when I do drop in, it’s always refreshing to see the what’s new… the new styles and colors. Today I wanted to purchase a couple replacement pieces of china… figured I’d spend a small fortune to replace a plate and a couple bowls I chipped in the course of countless meals. Much to my surprise, I was told they simply replace them… I didn’t have to pay! How fantastic is that? I went ahead and purchased a couple «extras», never hurts to have a few in case the line is retired — but the C&B girls assured me that what I purchased is a classic and would likely never be retired. That’s reassuring. By the way, beachy, cool, naturals and sparkling blues are this season’s picks. I’m half way there!

All Crate & Barrels are the same. All. They offer some nice kitchen accessories. The furniture is a little too plain for me though. This particular place closes at 7pm. Really?

Crate & Barrel is one of my favorite retail stores for home goods /​housewares.
I like CB2 as well, which has more novelty and designer type novelties n’ necessities.
The selection is always fun to shop around and look at if not buy for yourself or as the perfect gift for someone, as they have something for everyone including oddities for those you think has everything and needs nothing, you can probably find a niche item for a cool fun useful gift.
I like the style of Crate & Barrel as well as the quality. It’s chic like Ikea, but better quality. I’m also a fan of Restoration Hardware, so from that context you’ll know I’m a visual window shopper who also buys things for future consideration and have a lot of stuff I’ve bought still in the original packaging unopened with every intention to eventually use, but haven’t gotten around to using ‘em or had the occasion or inspiration to break ‘em out… but the beauty is they’re accessible at my fingertips!
It’s a happy place to shop, look and touch everything in sight!
Parking is easy, it’s located outside of the Del Amo Mall on the same side as JoAnn’s near Macy’s.

I really like this store, they have the cutest stuff here. Crate and Barrel is a mixture between Bed Bath & Beyond and IKEA if they had a sister.
The staff is always friendly and if you can’t find an item, they will gladly look it up on the computer for you.
This is a great place to find unique items for your home. Just make sure you bring your credit card… it’s quite expensive.

Huge location with ample parking. Several entrances. Lots of inventory. Helpful employees. Everything you expect from Crate & Barrel.

Came here to pick up an item we had ordered. Store was going through a black out, so a lot of employees looked a bit bewildered. That didn’t stop most from trying to be helpful overall. One lady in particular, didn’t catch her name, was a bit gruff both to our son, and another lady who was asking her how she should pay. Easy parking outside of the store when we stopped by.

I had been scouring the interwebz looking for an oyster knife. C&B actually has one!
Their website indicated these were in stock at the Torrance location. I went in and immediately an employee asked if I needed assistance. A bit of confusion about what an oyster knife is, but I whipped out the phone and showed the website & sku. She found it quickly in the store. I had a good experience compared to the negative reviews here.
And plenty of open spaces in their big parking lot. So if you hate driving your nice car to malls because of door ding experiences, no worries here.
And the knife’s okay — but the block totally rocks! You must own one.

People come to Crate and Barrel because the quality is very good. As a C+B fan, I know that there’s places that are cheaper, but I’ve been to those places, and end up tossing the crap after a year or so.
I’ve had dishes, linen, cookware and utensils from C+B that lasted longer than my 22 year relationship with the ex husband. I still have my C+B plates in excellent condition, and love them!
The staff is helpful here, and they do have a decent selection. Before giving it less than 4 stars, ask yourself if you prefer good quality… or cheap stuff?

A good solid store for your home needs. I like that there is easy parking, even on a Sunday. The store is cute and has a nice layout. The hubby and I were treated very nicely by Michael and given plenty of space to make up our minds about items.
The recycled wood table is very beautiful. The hubby chose to go with something more traditional from Ethan Allen, but I liked this one much better. I let the hubby choose, since he rarely says that it’s important to him to do so… and this was one of those times.
The patio furniture is very appealing. The couches weren’t the most comfy, but I am very particular about these kinds of things. This is a nice store to purchase house warming gifts for your friends. For great service, go off peak hours.

My fiancé and I have recently moved in together and we spent a long time searching for ideal furniture for our new house. We looked at all of the typical places and then we compared them with Crate and Barrel.
I know they are a little more expensive then your other furniture stores, but I have to say that the customer service that was provided to use by associate Heidi at this location was impecable and clearly justified the amount we spent and because of Heidi’s willingness to help us out and really go out of her way to make our move as simple as possible, I’m a huge fan of this store.
I won’t go into details with what we purchased, but I can tell you that we have almost all of our rooms with the C&B products and we have no regrets.
This review is unfortunately a little late because Heidi was helping us January through April, and even during her off days, she would find the time to call us, and if something wasn’t right, she quickly resolved our situations. I mentioned that this review was late because I was just informed that she was fired from C&B, which we are in complete shock from. I really hope that the C&B management gets to read this review to understand what a valuable employee they had and would reconsider such a position, because in all of the years that I’ve purchased furniture, I’ve never had an employee really care about our planning (and if you look up my name you’ll see my order to know this is a legit review as well).
Do I have anything negative to say about C&B? Definitely not, it just saddens me to see someone lose their job that really helped me plan the décor for my new house.

I come to this Crate & Barrel almost weekly. Aside from the amazing selection of products and great prices, they also participate in Shopkick. We go all the time to collect walk-​in points. The staff is always so friendly and willing to help, but not in the intrusive way. The cashiers have always been friendly to me.
My favorites are their medium swingtop bottles, which are $ 5. I love to put fresh cranberries, lime peel and vodka inside. Write on the bottle with a gold Sharpie and you’ve got a great gift! They also have wonderful glassware that holds up much better than the stuff at IKEA! Some of their kitchen gear is a little pricey, but it’s fun to browse anyway.