CVS Pharmacy

Is it even worth writing a bad review for this mega corporation? They don’t care about you or me even if their new logo is a little square heart formed by two hands.
So after waiting 3 days for them to fill my prescription, I finally call them to see if by any chance it’s ready for pickup. Surprisingly it is. I get to the pharmacy, I wait for 20 min in line and when I get my prescription the technician asks me if I’m aware of the price. Which happens to be nearly 400 $ for a 3 month supply. Which is odd considering the last refill was only 100 $. So I left without my prescription and now have to go back after getting another prescription from my doctor because I am already a day late on my drugs.
Why did it take 3 days to fill one prescription?

Called just to confirm if they still do flu shots, was on hold for 5 minutes before a woman answered to say I had 4 calls ahead of me and to please hold, after another 5 minutes the call was disconnected. I then called back where I was again on hold 5 minutes before the same woman answered saying I had 2 calls ahead of me and to please hold anddd I’ve been hung up on again. I know it’s not a glitch because she answered and then went quiet and disconnected the call again. If this is the quality I get when I’m just calling in for a quick question what can I expect if I had an emergency?

If I could give them –stars I would. I have NEVER had such consistently bad customer service as this CVS provides. Every single time I can count on a problem that in itself could rightfully require a perception medication to deal with the stress caused.

Longest wait I’ve ever had at any pharmacy ever in all my years. Avoid coming here!!!

Unfortunately, their service was absolutely horrible while they lacked care and consideration for their customers.
I received less quantity for 2 of the 3 medications prescribed by the doctor to treat my health condition.
When I had called in to share what had happened with their employee Sharon, her immediate response was, ‘well there must have been a reason.” What do you mean by that? What other reason could there be aside of the mistake that occurred on their part?
Although I shouldn’t have had to pay them another visit at 9:30pm while experiencing difficulties with my health condition under the medication I’ve been taking — Sharon did show any care. She was only concerned about clocking out and had told me it’s not a big deal to miss a round of treatment because I should already be healing.
My doctor had specifically instructed me to take TWO weeks worth of medication and they were short on the first week’s quantity! How did Sharon diagnose my condition?!! Does Sharon have authority over what our doctors recommend us?
During our entire conversation Sharon seemed upset towards me for being concerned about my health. Is this Sharon’s mindset toward all other patients?
I have tremendous respect for pharmacists but am worried for any other patients that visit this pharmacy especially if they need to pick up medication for their family members that require thorough attention.
Unfortunately, I can never come back here again.
:(

This first half was written about two months ago. I decided to give them another try until today.
1÷15÷16 I use this CVS because it is 24 hours and about two minutes from my home. The pharmacists have always been friendly, although the line is slow and long majority of the time. I pick up medicine for my boyfriend and have been since August, full legal/​medical POA documents have been presented in the past. Everyone has been so incredibly nice except for Sharon.
I get a call from a technician asking to speak with my boyfriend. As usual, I tell them it’s me, and carry on. This one tried to rush me off the phone by coldly saying «I can’t speak to you, he needs to call me». My boyfriend suffered a massive stroke last May and has limited language and motor skills. I informed this woman (while she kept cutting me off) that he could not speak, and I should be on file since I already have all my documents in order and have picked up the prescriptions almost every two weeks. I went in and made the biggest yelling fuss because while I was in line, she was on the phone being just as rude to other customers.
Here’s the thing, if she wasn’t such a rude see you next Tuesday, I would have reacted differently. This industry is to serve and help sick people, and just because the elderly can’t be aggressive and speak for themselves, doesn’t mean everyone will sit and take it. I’ve never been treated like this at any pharmacy ever, maybe it’s an LA thing?
3÷17÷16 today I called to try and confirm if the pharmacist had followed up with our Doctor regarding prescription approval. I had submitted some medicine (one for kidney failure and muscle relaxer) 5 DAYS AGO. As a stroke patient, my boyfriend suffers extreme spasticity if he does not have the drug baclofen. The Calcium Acetate is for his failing kidneys, those two are probably the most important ones he needs daily.
I speak to Sharron (ugh) after waiting over an hour on hold. She first keeps telling me that calcium is over the counter after I told her 3 times CALCIUM ACETATE and the she understood. Great listening skills girl. You have the computer right in front of you, how is it so hard to connect the dots? She then tells me she’ll fax over the request. WHAT THE FUCK. This should have been done SUNDAY. I asked her why it hasn’t even been done AFTER I WAS TOLD IT WAS. She said she didn’t know and it was the first time talking to me. Fair enough, I avoid her like I avoid STDs, it really was the first time speaking with her about this particular situation.
This pharmacy has dropped the ball yet again, this time in an extremely irresponsible manner. Currently, I am waiting for the doctor’s office receptionist to get back from lunch so I can transfer all medications to Walgreens.
The Sharon thing two months ago was beyond unacceptable, yet I gave them a try like an idiot. This time, not even doing the job of contacting the doctor for almost a week is straight bullshit.
Everyone accept that one pharmacist is very nice. It’s a shame I need to transfer these, because there were 4 or 5 of them I really enjoyed chatting with. I think this pharmacy could be great if they were more organized or better staffed. Long lines and phone times paired with some rude people is a headache I won’t miss.
Overall, avoid this pharmacy, the Unilocal reviews are accurate. Walgreens across from the galleria has always been pleasant.

Was told medication was going to take an hour to fill. After standing in another long line 2 hours later I’m told it’s going to be another 5 – 10 minutes. 30 minutes later I get my medication. Just a little advice CVS… Under promise and over deliver.

CVS pharmacy portion only — The only one star is because the staff seems to be hustling… But this pharmacy always seems to be understaffed. Prescriptions are never ready when they say its going to be, lines are always about 30 min wait. Go anywhere else

I was on hold for 20 min with the pharmacy. I hung up and called right back and was helped right away. The man was in a rush and didn’t even help me. I needed to schedule a refill because I didn’t have my prescription number and couldn’t do it automatically. He didn’t ask when I needed it refilled and just told me I couldn’t until the 24^th and hung up on me. TERRIBLE CUSTOMER SERVICE

I’ve frequented this pharmacy numerous times, but never really thought much about this place until today. It has great prices, especially on liquor. I signed up for its customer rewards program, and although the coupons have a short lifespan, the program is decent.
I believe this is under new management. The staff’s attitudes are friendly and welcoming. The manager is very hands on, and conscious of all that’s going on.
I know better than to be distracted while handling a currency transaction, but I was. Hence, I couldn’t recall whether the cashier gave me my change. He offered to count his entire drawer! I told him it’s fine. The manager standing a couple of registers away instructed him to take down my number so that he can call me if there’s an overage.

The only thing nice about this pharmacy is the convenience of being 24 hours.
There is always a long line & the workers there are nothing exciting. They aren’t very polite & kind of make you feel like your a inconvenience to them. If it wasn’t for location & hours I would probably use a different pharmacy.

Just left there. Horrible customer service. Woman behind the counter has 7 people in line and can’t use common sense to call for backup. Credit card machine doesn’t work right and her answer is «I just work here. I don’t know what’s wrong with machine». Sooo never coming here again!!!

CVS had a bad rap. Yes a while back their pharmacy was horrible. Now they have improved 1000%. Every here is nice and very helpful.
Next time? Will still be coming here for drugs.

I ran in here to get my pens. As with convenience stores, the prices are a little higher but they were stocked with the pens I needed. Checkout was fast, about 3 registers opened.
The lady checking me out was courteous and fast, no complaints and I would return.

My family and I used to go to this pharmacy all the time. Their service was so slow so we were finally able to switch to target pharmacy. But due to circumstances, we had to switch back. Unfortunately, their service is so slow. We wait in line for a good 45 minutes to an hour to get a prescription filled. They only have one pharmacist working and one cashier, which means that the service moves at a snail’s rate.
Their text service is supposed to relieve waiting in the store but they text and the prescription isn’t even filled. It’s frustrating.
I would advise others to go to another pharmacy if they have a choice.

After standing in line at pick up for 10 minutes to get my prescription early so I can go on vacation, I’m told I have to go to consultation to ask for that. I go to consultation. The woman there tells me I have to request that through drop off. So then I spend another 10 minutes in that line despite the fact I’ve always done this in the past at the drop off counter. No one seems to know what they are doing here or where to send you. The fact I have to come in here anyway instead of being able to call and then go in to pick up is equally hard to understand. This is my last update of this pharmacy. As soon as I’m back from vacation, I’m transferring my prescription to rite aid. Good bye, CVS. Good bye for good.

Pharmacy wait times are ridiculous. The last few times I went, there are at least 6 – 8 people in Pick Up line. I was told my Rx was ready, so I go in, well its done but needs to be verified by the pharmacist. 40 minutes later, I got it.
I’m not the only one having this experience, lots of frustrated people in line with you telling the same story.
Does CVS corporate not know how to use Unilocal?
I went to Target in MB, took 3 mins to drop off and 1 min to pickup. Done, found my new pharmacy.

I’m going to keep this simple.
Cvs the store is notorious for knocking off every possible brand that has worked to make it on shelves, that in itself shows that CVS not only steals the ideas and cheapens the product, but if businesses continue down this route, imagine nothing but «cheap Products all made by one in house «private label…,» that’s really a regression in terms of new service and product diversity. Buy the brands or go to another store.
Now to the main point, this pharmacy is the slowest pharmacy I have ever visited. This pharmacy is slow for a variety of reasons, organization, and lack of professional staff.
It’s like night and day, do not count on this place.

I love this particular CVS because everyone is so nice and try their best to accommodate my needs.
Toni, a pharmacy technician called 6 other CVS to see if the other location carry my prescription.
Himer, the Pharmacist looked up to see if there was a generic kind, and when there wasn’t he talked to my doctor twice in 10 minutes to help me. When I came back after getting a coffee, he was already filling the new prescription.
Thank you everyone~!

Its the best CVS I’ve ever been to in my opinion. The staff are always friendly. They’ve never given me attitude when I use a lot of my coupons lol. They sometimes even use their own coupons in my transaction if they have some. So nice!
Can’t speak for their pharmacy department though.